Job summary
Are you passionate about making a difference to the lives of people who experience mental health challenges?
Would you like to be a part of a reputable, inclusive and enabling organisation?
Our vision is of a society that promotes good mental health for all and that values, as equals, people who experience mental health challenges.
We would love for you to apply to join our creative, dynamic and motivated team, supporting individuals across Worcestershire! We look forward to receiving your application.
Main duties of the job
Worcestershire Safe Haven operates from 6pm-1am every day of the year to provide non-clinical support approached aimed at reducing immediate distress to those at risk of self harm, suicide or experiencing trauma.
The service adopts a person-centred trauma-informed approach to work directly with individuals. Support options are available flexibly and include a blend of face-to-face, group and telephone.
About us
Coventry, Warwickshire and Worcestershire Mind has been developing and delivering quality services with, and for, people with mental health issues for over fifty years.
An independent charity governed by a group of local trustees, Coventry, Warwickshire and Worcestershire Mind is affiliated with the national Mind network, which is made up of over 105 organisations across England and Wales. Each local Mind is unique, working hard to understand the needs of their community and tailoring their services to match.
We want to make sure that everyone with poor mental health gets the support they need and the respect they deserve. This could mean having access to information, a listening ear, or more specialist support and services to help someone to live and recover from their mental health issue.
Coventry, Warwickshire and Worcestershire Mind provide services to all ages, including children, young people and adults, supporting in excess of 40,000 people each year.
Job description
Job responsibilities
Job title:Wellbeing Practitioner.
Location:Supporting the hub in Worcester.
Salary:£24,723 full time equivalent.
Hours:We have posts for up to 30 hours per week.
Job type: Permanent
About the Role:
We are recruiting for Wellbeing Practitioners to join our Safe Haven Worcestershire team and are offering an exciting opportunity to be part of the crisis pathway in Worcestershire.
In this role, you will liaise with clinical teams to offer support and self-help tools to individuals to help them manage their mental health and de-escalate concerns. Safe Haven Worcestershire is an out of hours service which operates from 6pm - 1am each evening for people who are struggling to cope.
The service adopts a person-centred and trauma-informed approach to work directly with individuals. Key aspects of the role include identifying and tailoring support approaches to individual presenting need, creating safety plans and supporting with meaningful signposting. The service provides face to face support in Worcester via telephone, video call, text and email. The service also runs a variety of peer support groups and open access drop-ins.
Key Responsibilities:
- To provide practical and emotional person centred support that works towards empowerment and recovery appropriate for each individual client.
- To provide one to one support including helpful information, practical solutions and identifying and signposting to other local services.
- Tailoring support approaches to service users presenting need.
- To assist in the planning/delivery of mental health and wellbeing outreach support sessions.
- To support volunteers and service users in the delivery of a peer led drop in.
- To provide informal social support to attendees.
- To be willing to carry out any required training as would be reasonably required for a post of this level.
- To ensure all other administrative procedures associated with the service are maintained.
Essential Requirements:
- Experience of working in a mental health setting.
- Good communication skills.
- Good IT skills.
- An ability to effectively engage with mental health service users.
- Ability to develop and maintain positive relationships and partnerships with other agencies.
- Up to date knowledge of mental health and key issues linked to good wellbeing.
- Awareness or knowledge of de-escalation techniques to support individuals in crisis.
- An ability to work autonomously and as part of a team, responding and adapting to the needs of the service.
- Strong commitment to empowering service users.
- NVQ level 2 in social care or equivalent qualification.
- An ability to travel to the Worcester hub.
What we can offer:
The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:
- Working culture based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
- Annual leave 25 days plus bank holidays plus an extra day for every two completed holiday years.
- Wellbeing day 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
- Life insurance policy Coventry, Warwickshire and WorcestershireMind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
- Employee development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
- Flexible working A range of options available for all employees dependant on role and responsibilities.
- Pension Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
- Sick pay On completion of a 6-month probationary period, Coventry, Warwickshire and WorcestershireMind employees will be eligible to a period of paid sick leave.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Closing date: Thursday 12th February 2026 - this advert may be extended if required.
Interview date: Interviews will be arranged on an adhoc basis.
Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.
Job description
Job responsibilities
Job title:Wellbeing Practitioner.
Location:Supporting the hub in Worcester.
Salary:£24,723 full time equivalent.
Hours:We have posts for up to 30 hours per week.
Job type: Permanent
About the Role:
We are recruiting for Wellbeing Practitioners to join our Safe Haven Worcestershire team and are offering an exciting opportunity to be part of the crisis pathway in Worcestershire.
In this role, you will liaise with clinical teams to offer support and self-help tools to individuals to help them manage their mental health and de-escalate concerns. Safe Haven Worcestershire is an out of hours service which operates from 6pm - 1am each evening for people who are struggling to cope.
The service adopts a person-centred and trauma-informed approach to work directly with individuals. Key aspects of the role include identifying and tailoring support approaches to individual presenting need, creating safety plans and supporting with meaningful signposting. The service provides face to face support in Worcester via telephone, video call, text and email. The service also runs a variety of peer support groups and open access drop-ins.
Key Responsibilities:
- To provide practical and emotional person centred support that works towards empowerment and recovery appropriate for each individual client.
- To provide one to one support including helpful information, practical solutions and identifying and signposting to other local services.
- Tailoring support approaches to service users presenting need.
- To assist in the planning/delivery of mental health and wellbeing outreach support sessions.
- To support volunteers and service users in the delivery of a peer led drop in.
- To provide informal social support to attendees.
- To be willing to carry out any required training as would be reasonably required for a post of this level.
- To ensure all other administrative procedures associated with the service are maintained.
Essential Requirements:
- Experience of working in a mental health setting.
- Good communication skills.
- Good IT skills.
- An ability to effectively engage with mental health service users.
- Ability to develop and maintain positive relationships and partnerships with other agencies.
- Up to date knowledge of mental health and key issues linked to good wellbeing.
- Awareness or knowledge of de-escalation techniques to support individuals in crisis.
- An ability to work autonomously and as part of a team, responding and adapting to the needs of the service.
- Strong commitment to empowering service users.
- NVQ level 2 in social care or equivalent qualification.
- An ability to travel to the Worcester hub.
What we can offer:
The following are just some of the benefits that Coventry, Warwickshire and Worcestershire Mind offer its employees:
- Working culture based on core values of trust, honesty, inclusivity, enabling, effective and an unapologetic drive for excellence.
- Annual leave 25 days plus bank holidays plus an extra day for every two completed holiday years.
- Wellbeing day 1 day, per holiday year, to be used to take care of your own mental health and wellbeing.
- Life insurance policy Coventry, Warwickshire and WorcestershireMind are covered by a Life Insurance policy. The death in service payment is 2 x gross salary (tax free).
- Employee development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means. Access to Coventry, Warwickshire and Worcestershire Mind CPD training and opportunities to access external CPD training.
- Flexible working A range of options available for all employees dependant on role and responsibilities.
- Pension Minimum 5% employee and 3% employer contribution, with an ethical investment policy option.
- Sick pay On completion of a 6-month probationary period, Coventry, Warwickshire and WorcestershireMind employees will be eligible to a period of paid sick leave.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Closing date: Thursday 12th February 2026 - this advert may be extended if required.
Interview date: Interviews will be arranged on an adhoc basis.
Only successful applicants will be notified. We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.
Person Specification
Qualifications
Essential
- Qualified to NVQ level 2 in Health and Social Care or Equivalent (e.g. Psychology)
Mandatory Questions
Essential
- Do you have any unspent convictions or conditional cautions?
- If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
- Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
Desirable
- Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
Experience
Essential
- Experience support service users with their mental health. Experience of crisis support.
Person Specification
Qualifications
Essential
- Qualified to NVQ level 2 in Health and Social Care or Equivalent (e.g. Psychology)
Mandatory Questions
Essential
- Do you have any unspent convictions or conditional cautions?
- If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
- Are there any restrictions regarding your employment in the UK, e.g., do you require a work permit? If yes, please provide details. (Please note, we cannot offer work sponsorship)
Desirable
- Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind (either as a volunteer, service user or employee)? If yes, please confirm their name and project, if known.
Experience
Essential
- Experience support service users with their mental health. Experience of crisis support.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
