Client Referral Advisor

Job description

Job responsibilities

Job Title: Client Referral Advisor

Location: NHS Talking Therapies (IAPT), Coventry

Salary: £22,816 per annum

Hours: Full time 37.5 hours per week

Key Responsibilities include:

• To be the first point of contact for the general public and health professionals and deal with them in a sensitive and professional manner maintaining confidentiality at all times.
• To manage the client journey from point of referral to booked assessment.
• On occasion it will be necessary to gather sensitive information from clients who may be very distressed and disclose potential risk to self or others.
• Work closely with Duty Therapist, ensuring appropriate escalation when there is disclosure of risk-related issues by the client/caller.
• To ensure that all relevant up to date client information is entered onto the appropriate database. This may include clinical information which will need to be recorded accurately and concisely.
• To ensure where appropriate processes are followed to book individuals into an assessment with a therapist.
• To take messages and ensuring these reach the appropriate member of staff using agreed procedures.

Essential criteria include:

• Excellent communication skills, both verbal and written.
• Excellent computer skills.
• Ability and experience of working with a wide range of people.
• Good time management & organisational skills.
• Attention to detail at all times.
• Commitment to valuing fair access & diversity.
• Flexible approach to working.

What We Can Offer You:

The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees:

• Annual Leave 25 days plus bank holidays plus an extra day for every 2 completed holiday years service, to a maximum of 5 additional days after ten holiday years of service (pro-rata).
• Wellbeing Day Every employee receives the benefit of a Wellbeing Day, each year, which can be booked if you feel you need a day to take care of your own mental health and wellbeing.
• Life Insurance Policy All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organisation or until your 75thbirthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind.
• Employee Development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means.
• Pension Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option.
• Sick pay On passing the probationary period, Coventry and Warwickshire Mind employees will be entitled to paid sick leave.

Mandatory Questions:

If you are submitting a CV, you MUST include answers to the following questions, these can also be found on our application form:

• Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
• Are there any restrictions regarding your employment in the UK? E.g. do you require a work permit? If yes please provide details.
• Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind? (either as a volunteer, service user or employee If yes please confirm their name and which project they are connected with if known.
• Do you hold a UK driving license?

Closing date: 20th September 2024

Interview dates: 26th and 27th September 2024

Previous applicants need not apply.

Please note: Only successful applicants will be notified.

We reserve the right to close the application window early and without notice should a suitable number of applications be received.

Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.

Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.

Person Specification

Qualifications

Desirable

• Admin qualifications or evidence of continuing professional development.

Experience

Essential

• Experience of working in an administrative environment.
• Experience of mental health support.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Mind

Address

Melbourne Gardens

Windsor Street

Coventry

CV1 3BT

Employer's website

https://cwmind.org.uk (Opens in a new tab)