Job responsibilities
Job Title Children and Young Peoples Crisis Helpline Advisor
Location Children and Young Peoples Service. The Crisis Line base is in Whitestone, Nuneaton, however, some travel may be required, so access to a vehicle would be beneficial.
Salary£23,500 per annum Hours Full time 37 hours per week.
We are looking for staff to cover the 7 day a week children and young peoples crisis line. We are looking for staff to cover weekdays only, weekdays and weekend or weekend only.
About The Role:
You will be providing support to people that may require referrals to internal and external services, signposting to a range of organizations as well as accessing other services delivered across the including Kooth, CW Mind and Rise. The support offered will include (but is not exclusive to) receiving referral calls from CYP who may be experiencing mental health difficulties, people looking for more general assistance and information about services, supporting with self-help techniques, carer's looking for advice and services, professionals seeking support for their service users and other community support services.
You will be working in a community focused way to ensure that local organization's are aware of the provision, ensuring that you retain close and effective links with local organizations within the statutory and VCSE providers as well as keeping up to date with any pertinent changes to local provision. There may also be scope to support within community delivery of services.
The helpline is a 24/7 service (this post will operate between the hours of 8am and 8pm, Monday to Sunday) on a rota basis, delivered in partnership between Coventry and Warwickshire Mind (CWM), and Coventry and Warwickshire Partnership Trust. Under the direction of the 24/7 Crisis Line Service Manager, you will support the running of the service in line with contractual requirements, CW Minds Vision and Values, its Operating Policy and Procedures, and any relevant legal requirements
Key Responsibilities include:
- Working alongside our partner organization's, the post holder will provide a gateway to support, information, and signposting to clinical and non-clinical interventions, with a strong focus on both prevention and providing support to those in crisis.
- Listen patiently, empathise with the service users situation and convey a genuine desire to help and support.
- Maintain the Carenotes system through accurate data input and record keeping, constantly keeping data integrity as a core priority.
- Ensure that your knowledge of local communities and organization's are kept up-to-date and that you utilize this knowledge to ensure appropriate and timely inward/onward referral.
- Ensure all other administrative procedures associated with the role are maintained.
- Ensure that advice and signposting provided is relevant and appropriate, and safeguarding and risk is evaluated for all callers. Relevant information is documented, reported and recorded under the supervision of the service manager.
- Follow the relevant safeguarding and child protection processes and procedures within Working Together Guidance and the Children's Act 1989/2004 to ensure children/young people are safeguarded appropriately.
- Create and promote a positive approachable environment encouraging fair access for all people in need of mental health support.
Essential criteria include:
- Experience of working with children and young people and their families.
- Experience of supporting in the delivery of mental health support services.
- Proven experience of delivering a service which provided a supporting role to mental health service users.
- Experience of providing telephone, online, email and live chat information.
- Up to date knowledge of mental health, safeguarding and key issues linked to good wellbeing.
- NVQ level 2 in health and social care or equivalent qualification is desirable.
- Hold a full driving license and have access to a vehicle as a means of transport.
- Flexible approach to working evenings and weekends.
What We Can Offer You
The following are just some of the benefits that Coventry and Warwickshire Mind offer its employees:
Annual Leave 25 days plus 8 bank holidays plus an extra Wellbeing Day, plus an extra day for each completed holiday year of service to a maximum of 5 additional days after ten holiday years of service.
Life Insurance Policy All employees of Coventry and Warwickshire Mind are covered by a Life Insurance policy. You will be auto-enrolled onto the scheme from day one of service and are covered for the duration of your working life with the organization or until your 75thbirthday, if still employed by CW Mind. The cover is for a payment of 2 x gross salary (tax free), should you die whilst in service with CW Mind.
Employee Development Active encouragement not only to assist performance in the current role but also for the benefit of personal development via various means.
Flexible Working A range of options available for all employees dependent on role and responsibilities.
Health and Well Being Initiative From health promotion events, peer support sessions to access to complimentary therapy sessions to maintain employee well-being.
Pension Minimum 5% employee contribution and 3% employer contribution, with an ethical investment policy option.
Sick Leave and Pay On completion of 6-month probation, Coventry and Warwickshire Mind employees will be entitled to sick pay.
Mandatory Questions:
If you are submitting a CV, you MUST include answers to the following questions, these can also be found on our application form:
- Do you have any unspent convictions or conditional cautions? If yes please give details of date(s) of offence(s), nature of offence(s) and sentence(s) passed.
- Are you eligible to work in the United Kingdom? If you are currently on a visa, please advise the expiry date, visa type and any restrictions.
- Are you the partner or relative of anyone currently connected with Coventry and Warwickshire Mind? (either as a volunteer, service user or employee If yes please confirm their name and which project they are connected with if known.
- Do you hold a UK driving license?
Closing Date: Friday 9th February 2024, 12 noon.
Interview Date: Thursday 22nd February and/or Friday 23rd February 2024.
Please note: Only successful applicants will be notified.
We reserve the right to close the application window early and without notice should a suitable number of applications be received.
Coventry and Warwickshire Mind values diversity and difference. We welcome applicants from all sections of the community, particularly under-represented groups and people with lived experience of mental health issues.
Coventry and Warwickshire Mind is a leading mental health service provider and an equal opportunities employer.
