Job summary
As our Administrator, you will play a key role in supporting the smooth and efficient running of the Living Well Tameside service. Working across our neighbourhood teams in Ashton, Denton, Stalybridge, Hyde and Glossop, you will provide high-quality administrative support to colleagues and partners delivering mental health and wellbeing services.
Hours: This is a part-time role working
(14 hours a week) in line with service requirements and agile working
arrangements.
Location: A minimum of one working day
based in the Ashton-under-Lyne Tameside office. This role can be based anywhere
across the UK; however, some travel may be required to our offices in Tameside
depending on service requirements.
Main duties of the job
Youll work closely with a team of Peer Support Coaches, Mental Wellbeing Coaches, Psychological Therapists and Senior Mental Health Practitioners, helping ensure the service runs efficiently, records are maintained accurately, and clients receive an excellent experience.
Organised and proactive, youll manage referrals, prepare and record meeting documentation, and handle data securely and confidentially. Youll be confident using Microsoft Office and database systems and able to communicate effectively with internal teams, professionals, and members of the public.
This is a great opportunity to make a meaningful contribution to a service designed around lived experience and community partnership. Youll join a supportive team and have access to training and development opportunities to help you grow your skills and confidence.
For more information, please see our Recruitment Pack.
About us
Living Well
Tameside is a partnership of various organisations that was developed based on
lived experience feedback. The organisations involved include The Big Life
group, Tameside, Oldham & Glossop Mind, and Pennine Care NHS Foundation
Trust. We work together to ensure people in Tameside have access to the right
support.
We can provide
excellent opportunities for ongoing personal and professional development
through regular supervision and training opportunities. We welcome applications
from people with personal experience of mental health problems.
About
The Big Life Group
The
Big Life Groups mission is to fight for equity, in health, in wealth and in
life. We are a social business delivering a range of services across the North
of England, covering everything from mental and physical health, addiction and
criminal justice, to housing, education, family support and much more. What
links them together is the way we work The Big Life Way.
We
always stand shoulder-to shoulder with people, working with them on the things
that matter most to them. Everything we do is designed and informed by the
needs, priorities and strengths of people and communities.
If youre looking for more than a job if you want to be part of a team thats bold, creative and relentlessly committed to equity then Big Life could be the place for you.
Job description
Job responsibilities
Main duties of the
post
1. Be the first point of contact for enquiries or information, providing professional and friendly communication
by phone, email, or in person.
2. Collate, analyse and disseminate data and information as required.
3. Take accurate minutes for meetings including Multi-Disciplinary Team (MDT) and Daily Huddle meetings, and
distribute outcomes promptly.
4. Manage new referrals, prepare daily huddle documents, and action outcomes following discussions.
5. Input and update client information on database systems, managing referrals and discharges as required.
6. Assist with the sending of key documents to GPs and Primary Care Mental Health Teams.
7. Support monitoring and feedback processes, including collecting information from clients, compliments, and
complaints.
8. Maintain accurate, confidential records and ensure information is stored securely in line with data
protection and confidentiality procedures.
9. Assist in managing post, emails, and other communication systems.
10. Prepare reports, minutes, and other documents to a professional standard.
11. Order and maintain office supplies to support the smooth running of the service.
12. Book rooms, manage diaries (including electronic calendars), and support the coordination of meetings and
events.
13. Contribute to the continuous improvement of administrative systems and processes to increase efficiency
and service quality.
14. Support and participate in service promotion and engagement events.
15. Carry out any other reasonable administrative or reception duties as required
Job description
Job responsibilities
Main duties of the
post
1. Be the first point of contact for enquiries or information, providing professional and friendly communication
by phone, email, or in person.
2. Collate, analyse and disseminate data and information as required.
3. Take accurate minutes for meetings including Multi-Disciplinary Team (MDT) and Daily Huddle meetings, and
distribute outcomes promptly.
4. Manage new referrals, prepare daily huddle documents, and action outcomes following discussions.
5. Input and update client information on database systems, managing referrals and discharges as required.
6. Assist with the sending of key documents to GPs and Primary Care Mental Health Teams.
7. Support monitoring and feedback processes, including collecting information from clients, compliments, and
complaints.
8. Maintain accurate, confidential records and ensure information is stored securely in line with data
protection and confidentiality procedures.
9. Assist in managing post, emails, and other communication systems.
10. Prepare reports, minutes, and other documents to a professional standard.
11. Order and maintain office supplies to support the smooth running of the service.
12. Book rooms, manage diaries (including electronic calendars), and support the coordination of meetings and
events.
13. Contribute to the continuous improvement of administrative systems and processes to increase efficiency
and service quality.
14. Support and participate in service promotion and engagement events.
15. Carry out any other reasonable administrative or reception duties as required
Person Specification
Experience
Essential
- Experience working in a busy office environment, managing competing priorities, and using multiple systems
- effectively.
- Experience of diary management and communicating with members of the public from different
- backgrounds and communities.
- Experience working in a primary care or healthcare setting is desirable.
- Experience taking and producing accurate meeting minutes and other professional documents.
- Experience providing excellent customer service, including handling compliments and complaints.
Skills
Essential
- Excellent administrative and organisational skills, including data processing and multi-tasking.
- Strong verbal and written communication skills, with the ability to produce documents to a professional
- standard.
- High level of computer literacy, including experience using Microsoft Word, Excel, Outlook and databases.
- Ability to manage own workload and work to deadlines with minimal supervision.
- Excellent teamwork skills and willingness to support colleagues.
- Good attention to detail and accuracy in all work.
- Confidence in managing confidential information appropriately.
Personal
Essential
- Positive outlook and can-do attitude.
- Personal resilience and flexible approach to change and challenges.
- Empathy and understanding towards people experiencing mental health difficulties.
- Commitment to working within Big Lifes mission and values, with a non-judgemental approach.
- Willingness to learn, develop, and support others.
Knowledge
Essential
- Knowledge of data protection, confidentiality, and information governance requirements.
- Awareness of equity, diversity and inclusion and how these principles apply in service delivery.
Desirable
- Understanding of mental health services and common mental health problems is desirable.
Qualifications
Essential
- Strong IT and administrative experience formal qualifications in business administration or similar are desirable but not essential.
- Willingness to undertake further training relevant to the role.
Person Specification
Experience
Essential
- Experience working in a busy office environment, managing competing priorities, and using multiple systems
- effectively.
- Experience of diary management and communicating with members of the public from different
- backgrounds and communities.
- Experience working in a primary care or healthcare setting is desirable.
- Experience taking and producing accurate meeting minutes and other professional documents.
- Experience providing excellent customer service, including handling compliments and complaints.
Skills
Essential
- Excellent administrative and organisational skills, including data processing and multi-tasking.
- Strong verbal and written communication skills, with the ability to produce documents to a professional
- standard.
- High level of computer literacy, including experience using Microsoft Word, Excel, Outlook and databases.
- Ability to manage own workload and work to deadlines with minimal supervision.
- Excellent teamwork skills and willingness to support colleagues.
- Good attention to detail and accuracy in all work.
- Confidence in managing confidential information appropriately.
Personal
Essential
- Positive outlook and can-do attitude.
- Personal resilience and flexible approach to change and challenges.
- Empathy and understanding towards people experiencing mental health difficulties.
- Commitment to working within Big Lifes mission and values, with a non-judgemental approach.
- Willingness to learn, develop, and support others.
Knowledge
Essential
- Knowledge of data protection, confidentiality, and information governance requirements.
- Awareness of equity, diversity and inclusion and how these principles apply in service delivery.
Desirable
- Understanding of mental health services and common mental health problems is desirable.
Qualifications
Essential
- Strong IT and administrative experience formal qualifications in business administration or similar are desirable but not essential.
- Willingness to undertake further training relevant to the role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
