Talking Therapies Service Manager

The Big Life Group

Information:

This job is now closed

Job summary

Do you have an ability to motivate a team?

Are you a compassionate and highly motivated leader with a passion for supporting mental health services in diverse communities?

Do you have the skills and passion to manage a diverse workforce and drive excellent results within our mental health service?

Do you have the ability to think creatively, successfully manage a busy workload and maintain a positive & motivated attitude?

Do you want to work for Big Life? We are in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change.

If so, this may be the perfect position for you.

The successful candidate will be an experienced leader who is confident and proactive. Highly motivated, resilient, and able to work under pressure. Skilled in managing diverse teams and promoting an inclusive and supportive environment. With experience in implementing trauma-informed care approaches. Be a strategic thinker with strong operational management skills. Whilst being able to engage effectively with service users and the wider community. The post holder will have operational management and mental health experience.

Main duties of the job

Leadership in Talking Therapies is a really exciting place to be, we are constantly adapting and changing as a service, and we have lots of opportunities to expand and do marketing and promotion work alongside the day to day management.

Main aims of the post

  • To provide operational management and leadership for the service
  • To ensure effective and high-quality delivery of the service, in accordance with the group values and organisational stamps, through staff teams and individuals.
  • To contribute to the development of the service and the wider group as necessary.
  • To work across the group as required in order to assist the organisation in its development.
  • To act as operational contact for HMR Talking Therapies with the services stakeholders, subcontractors, and referral partners.

The closing date for applications is Monday 31st March 2025 11.59pm.

Applications received after this time will not be considered and CVs will not be accepted.

Interviews will take place on Week Commencing 7th April 2025.

About us

Heywood, Middleton & Rochdale (HMR) Talking Therapies can provide excellent opportunities for ongoing personal and professional development through regular supervision and training opportunities. The role is varied and creative, with the opportunity to feed into service change and make a real difference in local communities.

Big Life is in the business of changing lives, creating opportunities for people who have the least. When you become part of Big Life - as a staff or volunteer - we want you to feel great about your time with us.

Your health and happiness is important to us, so we offer a comprehensive staff wellbeing package. That partly comes from a supportive, flexible approach to managing and nurturing our staff, but also from a wide range of perks, schemes and support, which help make being part of Big Life a bit brighter.

Big Life strives to be diverse and inclusive- a place where we can all be ourselves. We strongly encourage applicants from all parts of society.

We actively value the lived experiences and expertise of our staff, volunteers and the people who use our service and see the extra value that they bring to our organisation.

The Big Life group positively promotes diversity in the workforce.

The Big Life group is committed to safeguarding children and vulnerable adults

This post is exempt from the Rehabilitation of Offenders Act 1974 and will be subject to enhanced DBS checks.

Date posted

11 March 2025

Pay scheme

Other

Salary

£48,710 a year NJC Point 39

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0091-25-0000

Job locations

The Big Life Group

Oldham Road

Rochdale

Lancashire

OL16 5RD


Job description

Job responsibilities

1. To work as a senior manager, contributing to the development of the service and the wider group to ensure that all targets are met or exceeded

2. To provide line management support, regular supervision and appraisals for staff

3. To manage sub-contractor performance

4. To recruit, induct and develop staff to develop the business

5. To contribute to the development of the organisation and to support your line manager in the development of the service

6. To provide case-management support to frontline staff and team leaders who are your direct reports.

7. To ensure robust quality assurance is in place in your service, thereby managing the quality of delivery.

8. To manage a budget and provide accurate financial information for Directors or

commissioners

9. To provide written reports and documents for commissioners, Directors or boards/committees as necessary

10. To produce and deliver presentations for internal and external audiences

11. To monitor and evaluate your service as necessary, and to provide relevant reports.

12. To manage a budget and provide accurate financial information for Directors or commissioners

13. To develop positive relationships with key stakeholders, subcontractors, and partners

14. To contribute to the development of new services across the group

15. To ensure that the service is compliant with relevant external regulatory requirements

16. To ensure that all policies and procedures are adhered to across the group

17. To undertake administrative duties relevant to the post

Job description

Job responsibilities

1. To work as a senior manager, contributing to the development of the service and the wider group to ensure that all targets are met or exceeded

2. To provide line management support, regular supervision and appraisals for staff

3. To manage sub-contractor performance

4. To recruit, induct and develop staff to develop the business

5. To contribute to the development of the organisation and to support your line manager in the development of the service

6. To provide case-management support to frontline staff and team leaders who are your direct reports.

7. To ensure robust quality assurance is in place in your service, thereby managing the quality of delivery.

8. To manage a budget and provide accurate financial information for Directors or

commissioners

9. To provide written reports and documents for commissioners, Directors or boards/committees as necessary

10. To produce and deliver presentations for internal and external audiences

11. To monitor and evaluate your service as necessary, and to provide relevant reports.

12. To manage a budget and provide accurate financial information for Directors or commissioners

13. To develop positive relationships with key stakeholders, subcontractors, and partners

14. To contribute to the development of new services across the group

15. To ensure that the service is compliant with relevant external regulatory requirements

16. To ensure that all policies and procedures are adhered to across the group

17. To undertake administrative duties relevant to the post

Person Specification

Experience

Essential

  • a. At least two years experience of leadership and management at a senior level in a complex and dynamic setting (preferably including experience of working as a manager in an IAPT service)
  • b. Experience of managing and developing a team of people at different levels
  • c. Experience of developing team and individual targets, of working towards them and developing plans if they are not achieved
  • d. Experience of working within legislative and statutory frameworks, ensuring that the service is compliant in all areas
  • e. Experience of working with service stakeholders such as commissioners, subcontractors, and referring agencies
  • f. Experience of case-management
  • g. Experience of developing services, both new and existing in innovative and creative ways

Knowledge

Essential

  • a. Knowledge of social enterprise or business development in the context of local government or NHS commissioning
  • b. Knowledge of legislative and statutory frameworks for your business area
  • c. Knowledge of GDPR and information governance
  • d. Knowledge of the health and wellbeing system in Greater Manchester, and nationally
  • e. Knowledge of the barriers and lifestyle issues that the client group we work with face

Qualifications

Desirable

  • a. Qualified to degree level or higher
  • b. IAPT, mental health or other related qualification is desirable.

Skills

Essential

  • a. Ability to communicate clearly and effectively both verbally and in writing.
  • b. Able to prepare and present reports that include analysis and presentation of service data
  • c. Ability to manage and ensure quality in service delivery, alongside high performance
  • d. Ability to problem solve and think laterally
  • e. Ability to forge and maintain positive relationships with staff, managers and stakeholders internally and externally to the group
  • f. Ability to manage budgets and financial information
  • g. Ability to develop teams of staff to create effective and efficient working environments
  • h. Ability to work positively and maintain results even during periods of change

Personal

Essential

  • a. Positive and outlook and a can do attitude
  • b. Personal resilience and flexible attitude in the face of difficulties
  • c. Commitment to working within the Big Life groups ethos and values, including have a non-judgemental approach
  • d. Commitment to personal development and willingness to regularly update skills and experience
Person Specification

Experience

Essential

  • a. At least two years experience of leadership and management at a senior level in a complex and dynamic setting (preferably including experience of working as a manager in an IAPT service)
  • b. Experience of managing and developing a team of people at different levels
  • c. Experience of developing team and individual targets, of working towards them and developing plans if they are not achieved
  • d. Experience of working within legislative and statutory frameworks, ensuring that the service is compliant in all areas
  • e. Experience of working with service stakeholders such as commissioners, subcontractors, and referring agencies
  • f. Experience of case-management
  • g. Experience of developing services, both new and existing in innovative and creative ways

Knowledge

Essential

  • a. Knowledge of social enterprise or business development in the context of local government or NHS commissioning
  • b. Knowledge of legislative and statutory frameworks for your business area
  • c. Knowledge of GDPR and information governance
  • d. Knowledge of the health and wellbeing system in Greater Manchester, and nationally
  • e. Knowledge of the barriers and lifestyle issues that the client group we work with face

Qualifications

Desirable

  • a. Qualified to degree level or higher
  • b. IAPT, mental health or other related qualification is desirable.

Skills

Essential

  • a. Ability to communicate clearly and effectively both verbally and in writing.
  • b. Able to prepare and present reports that include analysis and presentation of service data
  • c. Ability to manage and ensure quality in service delivery, alongside high performance
  • d. Ability to problem solve and think laterally
  • e. Ability to forge and maintain positive relationships with staff, managers and stakeholders internally and externally to the group
  • f. Ability to manage budgets and financial information
  • g. Ability to develop teams of staff to create effective and efficient working environments
  • h. Ability to work positively and maintain results even during periods of change

Personal

Essential

  • a. Positive and outlook and a can do attitude
  • b. Personal resilience and flexible attitude in the face of difficulties
  • c. Commitment to working within the Big Life groups ethos and values, including have a non-judgemental approach
  • d. Commitment to personal development and willingness to regularly update skills and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Big Life Group

Address

The Big Life Group

Oldham Road

Rochdale

Lancashire

OL16 5RD


Employer's website

https://www.thebiglifegroup.com/ (Opens in a new tab)

Employer details

Employer name

The Big Life Group

Address

The Big Life Group

Oldham Road

Rochdale

Lancashire

OL16 5RD


Employer's website

https://www.thebiglifegroup.com/ (Opens in a new tab)

For questions about the job, contact:

Stephanie Walker

stephanie.walker@thebiglifegroup.com

07436072034

Date posted

11 March 2025

Pay scheme

Other

Salary

£48,710 a year NJC Point 39

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

B0091-25-0000

Job locations

The Big Life Group

Oldham Road

Rochdale

Lancashire

OL16 5RD


Supporting documents

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