Operations Manager

Job description

Job responsibilities

Job Description: Operations Manager (Part-Time)

Organisation:Red Kite Health Solutions CIC

Job Title:Operations Manager

Reports To:Directors

Hours:Part-Time Location:[On-site / Hybrid]

Role Summary

Red Kite is a not-for-profit community interest company (CIC) formed in 2015 to deliver health and wellbeing services to the people of South Powys and surrounding area.

Formed from a collaboration of the four practices in South Powys we provide cost effective, innovative health care solutions driven by outcomes that matter to our patients.

The Operations Manager plays a key role in supporting the smooth and compliant day-to-day running of the organisation and the direct support and management of approximately 10 clinical staff placed in the South Powys GP practices. Working closely with Directors and practice management staff, the role oversees collective performance, financial performance, HR management and healthcare quality assurance. The role is directly assisted by Directors, company accountants, pay roll administrators and remote HR advice.

This position is suitable for an entry-level to mid-level professional with strong organisational skills and an interest in healthcare and the non-profit sector.

Key ResponsibilitiesOperations & Office Management

• Work alongside Directors and Practice Management Teams to identify and implement improvement initiatives, measuring their impact on company key performance indicators.
• Maintain and develop administrative systems, policies, records, and processes
• Collate, analyse and submit performance data to Directors and Health Board.
• Ensure compliance with regulatory, and statutory requirements

Finance & Administration

• Manage annual budgets, working closely with internal stakeholders to meet financial targets.
• Manage invoicing, payments, and income tracking
• Support day-to-day accounts administration and reconciliations
• Ensure accurate financial records and compliance with internal policies
• Arrange and minute monthly meetings with Directors and plan for the delivery of an AGM.

HR, Payroll & Pensions

• Administer payroll processes and liaise with payroll providers
• Work alongside pension administrators to ensure sound staff pension administration and employee benefits
• Maintain HR records and personnel files

People & Team Support

• Working closely with nominated GPs ensure that the companys clinical staff receive annual appraisal and appropriate ongoing professional development.
• Act as a point of contact for staff operational and HR queries
• Promote a positive, inclusive, and supportive working environment
• Support the retention of staff
• Lead and support recruitment, induction and mentoring of staff
• Build strong, trusting relationships with staff, practice management and external stakeholders.

Skills & Experience

• Experience in operations, office administration, finance, or HR
• Knowledge of the non-profit or healthcare sector is desirable
• Strong organisational and time-management skills
• Ability to prepare and present reports
• High attention to detail and confidentiality
• Good communication and interpersonal skills
• Ability to work independently and manage multiple priorities

Desirable

• Experience of primary care GP practice
• Knowledge of practice clinical system EMIS web
• Project management experience

Qualifications

• Relevant qualification in business administration, finance, HR, or equivalent experience

Why Join Us

• Opportunity to contribute to meaningful healthcare work in a non-profit setting
• Flexible part-time hours
• Supportive, values-driven team environment
• Broad role offering exposure to operations, finance, and HR

Salary: Dependant on experience

Benefits Include:

• Flexible part-time working hours
• NHS pension
• 6.6 weeks annual leave entitlement pro-rata
• Supportive, values-driven non-profit working environment

Person Specification

Qualifications

Essential

• Proven experience in operations, office administration, finance or HR
• Strong organisational and time management skills
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience in producing and presenting clear, accurate reports, including financial and performance data
• High attention to detail and confidentiality
• Strong communication skills across a range of stakeholders
• Confident people manager with experience in supporting, motivating, and developing
• Ability to work independently and manage multiple priorities
• High level of integrity, discretion, and accountability

Desirable

• Experience of primary care GP practice
• Knowledge of practice clinical system EMIS web
• Project management experience
• Experience managing contracts and service-level agreements
• Relevant qualification in operations, management, business, or a related field

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Red Kite Health Solutions

Address

Ty Henry Vaughan

Ship Street

Brecon

Powys

LD3 8AH