Job responsibilities
Reporting to Service Manager
Department UK Services
Purpose of the job
To support the Service Manager in the day to day
operation of the service, deputising as directed in their absence and to be responsible for the direct supervision and
line-management of nurses, support staff and any other staff as required by the
service. Responsible and accountable for monitoring, maintaining and providing
the highest standards of nursing, clinical and personal support and service
delivery, while promoting independence and choice to the customers.
Key responsibilities
1. To ensure that person centred plans for customers are
assessed, planned, evaluated and implemented, consulting with and involving the
customer, as well as relevant others (e.g. family, support staff, health and
social care professionals) where appropriate.
2. To be responsible for managing a team of Nurses and other
support staff including daily and formal supervision, as required.
3. To ensure the provision and maintenance of a high
quality, efficient service delivery which promotes customer independence by
leading through example.
4. To delegate and allocate duties to the nursing and
support staff ensuring that guidance and supervision are given, constantly monitoring
skills and identifying training needs.
5. To oversee the monitoring of teamwork areas and work
practices to ensure safety and relevant legislation, policies, standards and
guidance are followed and met.
6. To oversee the ongoing assessment of customer needs
(including assessment of new customers) and to organise and manage the rota and
shift to ensure that the appropriate nursing support is delivered; observing
any change in their well-being and ensuring this managed and recorded in an
appropriate and timely way.
7. To oversee all nursing support, ensuring that customer nursing
needs are recorded to a high professional standard and in accordance with LC procedures
and NMC guidelines.
8. To oversee and audit the ordering, safe storage and
administration of medicines.
9. To ensure customers are supported with their physical
care, personal hygiene needs and daily life tasks and skills as identified in
their person-centred plan (PCP), ensuring that their independence is preserved
and developed as far as possible and affording appropriate levels of privacy
and dignity.
10. To ensure the support provided for customers complies
with the standards of care required by Leonard Cheshire, the registering
authority, and good practice. Deputy Managers will also be expected to facilitate/
empower customers to become involved in aspects of the running of the service.
11. To be aware of the health and well-being of each customer
and to make appropriate referrals to other professionals/agencies as required.
12. To support and facilitate customer communication with
their relatives, friends, professionals and other members of staff, in order to
ensure the continuity of quality and safety in the provision of support.
13. To assist in the recruitment and induction of all new
staff at the service.
14. To contribute to an effective programme of training,
staff development and appraisal, including the maintenance of accurate records.
15. To undertake formal line management of the nurses (and
other staff as required) in accordance with Leonard Cheshires policy and
regulatory requirements.
16. To work in partnership with others including colleagues
in other teams at the service and wider organisation, as well as liaising with
external health and social care professionals as required.
17. To participate in the on-call procedure as required at
the service.
18. To be conversant with the financial constraints within
the service and contribute towards the management of the overall budget.
19. To be fully conversant in the implementation of Leonard
Cheshires complaints, grievance and disciplinary policies and procedures.
20. To be responsible for developing and sustaining own
continuing professional development (knowledge, clinical skills and
professional awareness) in line with the NMC revalidation and LC processes.
21. To ensure infection control procedures are followed in
line with LCs quality assurance framework.
22. To comply with all health and safety policies and
procedures.
23. To comply with LC and any local safeguarding and mental
capacity act (MCA) policies and procedures.
24. To work within the regulatory compliance requirements
applicable at the respective service.
25. To maintain an awareness of individual customer risk
assessments relating to specific support needs, for example, dysphagia,
mobility and safety.
26. To participate in supervision, staff meetings and
training activities (including updates), etc. as required, sometimes off-site
and out of normal hours.
27. To undertake additional responsibilities as requested by
the Service Manager following the successful completion of specific training and
personal skills development.
28. To undertake any other reasonable duties as requested.
Person specification
To be a registered
nurse, holding current registration with NMC.
To be able to
demonstrate relevant post qualification learning would be advantageous.
A level of
professional development and registration as indicated by purchaser, regulator
or LC (this may include level 5 leadership in health and social care
qualification), dependant on location.
Thorough and
up-to-date knowledge of nursing theory and best practice at the level of an
experienced nurse (level 6), being able to demonstrate effective nursing
practice in all basic registered nurse procedures.
Understanding of the
NMC code of conduct and relevant practice standards and guidance.
To have experience
of providing direct personal and social care.
To have experience
of communicating with professionals and other agencies.
To have a thorough
understanding of assessing clinical and personal support needs and how to write
and review comprehensive personalised support plans to include risk assessment.
To have a first aid
qualification would be advantageous.
To have experience
of managing a team of nursing and support staff.
To have experience
of working with customers who have physical and/or learning disabilities.
Knowledge of health and
safety.
To be able to work
flexibly in accordance with rostered hours.
To participate in
the on-call rota as required.
To have experience
of managing a budget.
To have a genuine
commitment to the values and ethos of Leonard Cheshire.
Key competencies and skills
Demonstrate an
empathetic and caring approach ensuring that dignity and respect is maintained.
Demonstrate
awareness of evidence-based practice.
Demonstrate sound observational
skills to identify potential or actual changes in health status of the individual.
To have knowledge of
customer self-advocacy and empowerment.
To be able to train,
coach, motivate and develop staff.
To have good
interpersonal skills, able to communicate with people at all levels.
To have good verbal and
written communication skills in English and a good level of numeracy so as to
be able to maintain accurate records.
To have knowledge of
health and safety procedures.
To have well developed IT skills in standard Microsoft packages.
Able to work under
own initiative within role boundaries and as an effective team member being
able to prioritise own workload and that of others, delegating work and
prioritising activities as required.
Able to work unsupervised,
and to use initiative.
Discreet and able to
maintain confidentiality.
To have an
understanding of data protection and information governance.
