Job summary
We are looking for a Fundraising Administration Manager
to join our friendly hospice team within our busy Fundraising Department.
This could be the role for you if you have excellent
organisational skills, experience of databases and financial processing, an eye
for detail and a passion for delivering excellent supporter/customer
experience.
The role is 30 hours per week.
Bury Hospice are an equal opportunities employer and welcome candidates from all communities to apply.
Main duties of the job
The successful candidate will lead on all financial administrative processes within the Fundraising Dept., managing our supporter database, lead on processing and receipting of all cash/cheque/card/BACS/online donations and provide administrative support to the Fundraising Team.
About us
Bury Hospice delivers high-quality, compassionate palliative and end of life care to local people living with life-limiting illness. We offer a friendly and supportive working atmosphere in a pleasant purpose built setting.
Job description
Job responsibilities
MAIN DUTIES
& RESPONSIBILITIES
-
To provide excellent support to all donors,
signposting to the relevant teams or personally handling their enquiries.
-
To co-ordinate delivery of all financial processes
within the Fundraising team. This includes banking of cash and cheques, processing
of card payments, recording of BACS payments, uploading regular giving files
and managing payments from online donation platforms.
-
To co-ordinate all thanking processes within the
Fundraising and Supporter Care team, whether by email, post or telephone.
-
To be the Super User of the Fundraising database,
ensuring accuracy and completeness of all records.
-
To provide data and reports to Fundraising and
Marketing teams as required.
-
To manage fundraising administration
volunteers.
-
Identify and implement efficiencies
-
To support Fundraising events as required.
ORGANISATIONAL
RESPONSIBILITIES
-
To
adhere to all Bury Hospice standards, policies and procedures.
-
To
take responsibility for own personal learning and development, and to support
the learning and development of others and the organisation as a whole; a commitment
to completing all training required and refreshing training as appropriate.
-
To
conduct all work in a manner reflective of the organisational values and
behaviours.
-
To
comply with General Data Protection Regulation (GDPR); an understanding of and
commitment to the appropriate handling of all confidential data.
- To raise and escalate any safeguarding concerns appropriately and
in accordance with Bury Hospices Safeguarding Policy.
-
To implement Bury Hospices
Health & Safety policy, ensuring all duties are carried out using safe and
appropriate working practices in adherence with statutory regulations and
guidelines.
-
To promote awareness of,
and respect for, equality and diversity in accordance with Bury Hospice
policies and procedures.
-
To follow Hospice processes
in relation to incident reporting with the understanding that this enables
continual learning and improvement across all operations.
-
To
protect service users, visitors, employees and volunteers by observing
Infection Prevention and Control policies and procedures.
-
To
embrace the organisational culture of volunteering and to understand the
responsibilities of all employees in relation to role managing volunteers.
-
To
organise your own work and to ensure that it is accurate, meeting all quality
targets and required deadlines.
-
To
actively engage in fundraising within the Hospice and for the hospice.
Job description
Job responsibilities
MAIN DUTIES
& RESPONSIBILITIES
-
To provide excellent support to all donors,
signposting to the relevant teams or personally handling their enquiries.
-
To co-ordinate delivery of all financial processes
within the Fundraising team. This includes banking of cash and cheques, processing
of card payments, recording of BACS payments, uploading regular giving files
and managing payments from online donation platforms.
-
To co-ordinate all thanking processes within the
Fundraising and Supporter Care team, whether by email, post or telephone.
-
To be the Super User of the Fundraising database,
ensuring accuracy and completeness of all records.
-
To provide data and reports to Fundraising and
Marketing teams as required.
-
To manage fundraising administration
volunteers.
-
Identify and implement efficiencies
-
To support Fundraising events as required.
ORGANISATIONAL
RESPONSIBILITIES
-
To
adhere to all Bury Hospice standards, policies and procedures.
-
To
take responsibility for own personal learning and development, and to support
the learning and development of others and the organisation as a whole; a commitment
to completing all training required and refreshing training as appropriate.
-
To
conduct all work in a manner reflective of the organisational values and
behaviours.
-
To
comply with General Data Protection Regulation (GDPR); an understanding of and
commitment to the appropriate handling of all confidential data.
- To raise and escalate any safeguarding concerns appropriately and
in accordance with Bury Hospices Safeguarding Policy.
-
To implement Bury Hospices
Health & Safety policy, ensuring all duties are carried out using safe and
appropriate working practices in adherence with statutory regulations and
guidelines.
-
To promote awareness of,
and respect for, equality and diversity in accordance with Bury Hospice
policies and procedures.
-
To follow Hospice processes
in relation to incident reporting with the understanding that this enables
continual learning and improvement across all operations.
-
To
protect service users, visitors, employees and volunteers by observing
Infection Prevention and Control policies and procedures.
-
To
embrace the organisational culture of volunteering and to understand the
responsibilities of all employees in relation to role managing volunteers.
-
To
organise your own work and to ensure that it is accurate, meeting all quality
targets and required deadlines.
-
To
actively engage in fundraising within the Hospice and for the hospice.
Person Specification
Qualifications
Essential
- GCSE Maths and English grade C/4.
Experience
Essential
- Management of financial administrative processes.
- Experience of handling thanking processes.
- Cash handling/banking experience.
- Use of databases.
- Microsoft Word and Excel.
- Experience of line management.
Desirable
- Experience of working with Fundraising platforms.
- Experience of working in a charity/fundraising team.
- Experience of managing volunteers.
Other Essential Requirements
Essential
- Ability to prioritise workloads.
- Data processing skills.
- Positive approach to problem solving.
- Positive approach to challenges faced.
- Organised.
- Attention to detail.
- Occasional evening or weekend work will be required to support events.
Person Specification
Qualifications
Essential
- GCSE Maths and English grade C/4.
Experience
Essential
- Management of financial administrative processes.
- Experience of handling thanking processes.
- Cash handling/banking experience.
- Use of databases.
- Microsoft Word and Excel.
- Experience of line management.
Desirable
- Experience of working with Fundraising platforms.
- Experience of working in a charity/fundraising team.
- Experience of managing volunteers.
Other Essential Requirements
Essential
- Ability to prioritise workloads.
- Data processing skills.
- Positive approach to problem solving.
- Positive approach to challenges faced.
- Organised.
- Attention to detail.
- Occasional evening or weekend work will be required to support events.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
