Quality and Compliance Administrator

Job description

Job responsibilities

Compliance

• Maintain, monitor and track the evidence submitted to the CQC preparedness evidence repository.
• Work with departmental leads to ensure all HR administration is compliant is in line with targets and follow escalation processes for non-compliance (including mandatory training, onboarding, appraisals, sickness & holiday absence)
• Responsibility for processing of DBS and Occupational Health clearance checks.
• Monitor and track policy register, ensuring adequate and appropriate triggers are sent to relevant managers for review.
• Assist the AD of Quality and Corporate Services with tracking of Audit and Monitoring Plan.

Governance and Quality Improvement

• Co-ordinate and contribute to the Quality and Governance framework across the organisation including tracking of actions on the improvement plans.
• Support the Quality and Data team and all Hospice teams in meeting regulatory responsibilities.
• Assist on specific quality improvement programmes including IT development, education competency frameworks and tracking audit cycles and actions.

Data and Reporting

• Assist in analysis of clinical and non-clinical data for submitted to Senior Leadership Team, internal, external and regulatory bodies as applicable.
• Lead in driving and analysing Service user and fundraising event feedback in an evolving digital (and accessible) format.
• Assist AD of Quality and Corporate Services in the production of Quality data dashboards and other reports for Chief Executive, Senior Leadership Team and Board of Trustees on a monthly and quarterly basis as required.
• Support internal audit reviews ensuring learning and practice is shared.

Collaboration

• Network with similar post holders both regionally and nationally in order to support benchmarking for Bury Hospice Services and also keep up to date with quality agenda in healthcare.
• Liaise with 3rd HR consultant to ensure accurate completion of HR portal (staffcare)
• Support Hospice teams in providing best practice and learning thorough the promotion of quality improvement and audit.

Person Specification

Qualifications

Essential

• Relevant academic achievement with IT and / or data management (as appropriate)

Experience

Essential

• Practical experience of administration, data extrapolation, producing succinct reports in MS word and Excel.
• Experience working in a multiple disciplinary organisation.
• Knowledge of information systems.
• Knowledge of project management.
• Knowledge of proof-reading, understanding policy and procedures.

Desirable

• Some knowledge of risk management, clinical and corporate governance and its impact on the organisation.
• Clear understanding of the national and local healthcare agenda.
• Ability to interpret and apply national and local policy.
• Demonstrable experience in managing risk.
• Demonstrable experience of admin within healthcare setting.

Other Essential Requirements

Essential

• IT skills including database management, document management and cloud-based systems.
• Track record of embracing and supporting change management.
• Ability to build relations and influence people at all levels.
• Excellent organisational skills with the ability to work calmly and methodically when under pressure.
• A naturally collaborative team player.
• High personal integrity and commitment.
• Empathy with the aims and values of the Hospice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bury Hospice

Address

Rochdale Old Road

Bury

Lancashire

BL9 7RG

Employer's website

https://buryhospice.org.uk/ (Opens in a new tab)