Administrator

Job description

Job responsibilities

a. Assists in ensuring the project is on schedule and provides administrative support as and when required by members of the team.

b. To deliver Workforce Transformation administration objectives.

c. Evaluate the success and effectiveness of training events and improve the success of future events as a result through the undertaking of market research/feedback.

d. Maintain and further develop relationships with all stakeholder organisations across Newcastle

e. Work closely with the Workforce Manager on strategy to strengthen the service across Newcastle.

f. Contribute to Workforce reports.

g. Promote training through various media e.g. the training newsletter, website, correspondence with the Communications Manager

h. Contribute to updating and developing content on the Workforce website.

i. Administration for Workforce and NGPS HQ team.

Confidentiality

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients, their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation.

All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Report potential risks identified.

Equality and diversity

Identify patterns of discrimination, act to overcome this, and promote diversity and quality of opportunity.

Enable others to promote equality and diversity in a non-discriminatory culture.

Support people who need assistance in exercising their rights.

Monitor and evaluate adherence to local chaperoning policies.

Act as a role model in good practice relating to equality and diversity.

Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care

Personal & Professional Development

The post-holder will participate in any training programme implemented by NGPS as part of this employment, such training to include:

Participation in regular, individual performance reviews, including taking responsibility for maintaining a record of own personal and/or professional development

Demonstrating skills and activities to others who are undertaking similar work and maintain a personal record of personal development

Sharing knowledge and good practice from outside learning within the wider team

Working with management on any new training requirements

Ensure own personal development through reflection and feedback from partners / colleagues.

Manage own time effectively, plan and meet personal and practice targets.

Quality

The post-holder will strive to maintain quality within NGPS, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.

Work effectively with individuals in other agencies to meet patients' needs.

Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members, our practices and other stakeholders.

Recognise peoples needs for alternative methods of communication and respond accordingly.

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may be reasonably be requested by NGPS.

Person Specification

Qualifications

Essential

• Educated to GCSE level, or equivalent evidence of effective numeracy, literacy and word processing skills

Desirable

• Evidence of a commitment to continuing professional development

Skills

Essential

• Excellent written and verbal communication skills.
• Excellent organisation and time management skills, with a proven ability to meet deadlines.
• Ability to build collaborative relationships.
• Proficient in Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint and capable of producing documents to a high standard.
• Excellent organisation and time management skills.
• Ability to use initiative and judgement.
• Keen attention to detail.

Desirable

• Experience using graphic design software like canva.

Experience

Essential

• Experience of working in a demanding environment with competing priorities.
• Experience of handling confidential information and an up to date knowledge of data protection legislation.
• Experience of team working and versatility to take on a variety of tasks.
• Experience of managing your own workload.
• Experience of working in Microsoft office 365, responding to email communications and using SharePoint.
• Experience in an administrative role.

Desirable

• Experience in healthcare (specifically General Practice).

Employer details

Employer name

Newcastle General Practice Services Ltd

Address

The Grainger Suite, Dobson House

Gosforth

Newcastle upon Tyne

Tyne & Wear

NE3 3PF

Employer's website

https://www.newcastle-gp-services.co.uk (Opens in a new tab)