Job summary
This
Operations Manager role sits within the Clinical Services team at NGPS and will
support the development and performance of Clinical Services. This is an exciting opportunity to join the NGPS team and support delivery of new and evolving clinical services in line with organisational strategy and local priorities.
Main duties of the job
The postholder will enhance the quality of services and support future service development, with responsibility for leading, planning and managing the operational delivery of clinical services and projects. This will include:
- Recruitment and staffing
- Governance
- Data and reporting
- Service improvement
- Evaluation
- Integrated working
- Compliance with quality standards and CQC regulations.
About us
Newcastle GP Services (NGPS) is the GP federation for Newcastle-upon-Tyne. We are a member organisation for 27 out of the 28 general practices in Newcastle. Our role is to support them to provide excellent clinical care and a positive patient experience.
We are a skilled team of non-clinicians and clinicians with significant experience working in healthcare. We help practices work at scale across Newcastle, providing targeted and effective patient care and innovative methods of working to improve quality and efficiency.
You can find out more about NGPS and the services we offer on our website here: https://newcastle-gp-services.co.uk
Job description
Job responsibilities
- Ensure
Clinical Governance standards are met and maintained within the service
highlighting any deviations or risks are identified within the service and
governance teams.
- Management
of incidents and risks, including coordination of actions and learning and
complaint responses
- Oversight
of the implementation of Standard Operating Procedures
- Support
business development, including identification and application for funding
opportunities to maximise income
- Lead
on service improvement programmes, and identification of service development
opportunities, in line with NGPS strategy
- Oversight
and management of recruitment and on-boarding
- Build
and maintain relationships with stakeholders across the system
- Attendance
at meetings and represent NGPS at forums and events
- Produce
reports to a high standard, including compliance audits and Board reports
- Manage
the collection and analysis of data relating to general performance, contract
activity and quality, taking corrective actions where appropriate and raising
standards accordingly
- Ensure
effective budget management and contribution to cost improvement programmes
- Integrate
NGPS Clinical Services with the wider system, building robust networks and delivery
of services in line with national and local strategy
- Ensure
delivery of high-quality services, in line with CQC standards and local and
national guidance
- Lead
on change management and effectively communicate, monitor and review change
- To
ensure mandatory and statutory training needs are met, and non-compliance is
dealt with as soon as it is identified
- Line
management, including sickness/absence management and team development
Job description
Job responsibilities
- Ensure
Clinical Governance standards are met and maintained within the service
highlighting any deviations or risks are identified within the service and
governance teams.
- Management
of incidents and risks, including coordination of actions and learning and
complaint responses
- Oversight
of the implementation of Standard Operating Procedures
- Support
business development, including identification and application for funding
opportunities to maximise income
- Lead
on service improvement programmes, and identification of service development
opportunities, in line with NGPS strategy
- Oversight
and management of recruitment and on-boarding
- Build
and maintain relationships with stakeholders across the system
- Attendance
at meetings and represent NGPS at forums and events
- Produce
reports to a high standard, including compliance audits and Board reports
- Manage
the collection and analysis of data relating to general performance, contract
activity and quality, taking corrective actions where appropriate and raising
standards accordingly
- Ensure
effective budget management and contribution to cost improvement programmes
- Integrate
NGPS Clinical Services with the wider system, building robust networks and delivery
of services in line with national and local strategy
- Ensure
delivery of high-quality services, in line with CQC standards and local and
national guidance
- Lead
on change management and effectively communicate, monitor and review change
- To
ensure mandatory and statutory training needs are met, and non-compliance is
dealt with as soon as it is identified
- Line
management, including sickness/absence management and team development
Person Specification
Experience
Essential
- Minimum of 2 years operational management experience.
- Knowledge, understanding and experience in risk management and governance issues.
- Significant experience in working with the stakeholders of NGPS, and understanding of the local health economy.
- Experience in managing complex organisational change projects.
- Previous experience of working in a demanding environment and effectively managing challenging targets within tight deadlines.
- Previous experience of project management, with evidence of success
- Knowledge of budgetary systems and processes.
- Experience of handling confidential information and knowledge of data protection legislation.
- Experience of communicating with a range of stakeholders and the ability to influence to achieve results.
- Experience of team working and versatility to take on a variety of tasks.
- Understanding of CQC and previous experience in delivering against quality indicators.
- Experience of Board reporting and presenting to stakeholders.
Desirable
- Experience in the local healthcare system (Primary Care, Secondary Care, VCSE).
- Experience working with GP clinical systems (SystmOne and EMIS).
- Experience of working to tackle health inequalities and understanding of the Core20Plus5 framework.
Skills
Essential
- Excellent leadership skills.
- Excellent written and verbal communication skills with a proven ability to communicate with impact.
- Ability to deal with ambiguity and to navigate unfamiliar territory, setting a clear path and establishing new protocols.
- Excellent organisation and time management skills, with a proven ability to meet deadlines.
- Ability to network and build collaborative relationships.
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint.
- Ability to use initiative and judgement in effectively managing service development and meeting objectives.
- Keen attention to detail and ability to produce work to a high standard.
Desirable
- Expert in clinical system management.
- Significant experience in performance management, analysing and presenting data.
Qualifications
Essential
- Educated to degree level or equivalent experience gained through employment, with evidence of effective numeracy, literacy and word processing skills.
- Formal management or leadership qualification or equivalent significant experience.
- Evidence of a commitment to continuing professional development.
Desirable
- Post-graduate level qualification
- Project management training and/or qualification
Other
Essential
- The ability & willingness to travel to meetings and courses
- Full UK driving licence
Qualities
Essential
- Excellent and robust interpersonal & communication skills.
- Forward thinker with a solutions-focused approach to problem-solving.
- Proactive and self-motivated, with the ability to motivate others.
- Commitment to continuous service improvement.
- Ability to prioritise own workload appropriately.
- Ability to work in a challenging and busy environment whilst meeting set deadlines.
- Self-motivated and confident able to work with minimal direction.
- Adaptable and innovative.
- Enthusiasm, with energy and drive.
- Hard working, reliable and resourceful.
- Ability to work flexibly, and outside of core hours where required.
- Ability to mediate successfully / resolve conflict situations.
Person Specification
Experience
Essential
- Minimum of 2 years operational management experience.
- Knowledge, understanding and experience in risk management and governance issues.
- Significant experience in working with the stakeholders of NGPS, and understanding of the local health economy.
- Experience in managing complex organisational change projects.
- Previous experience of working in a demanding environment and effectively managing challenging targets within tight deadlines.
- Previous experience of project management, with evidence of success
- Knowledge of budgetary systems and processes.
- Experience of handling confidential information and knowledge of data protection legislation.
- Experience of communicating with a range of stakeholders and the ability to influence to achieve results.
- Experience of team working and versatility to take on a variety of tasks.
- Understanding of CQC and previous experience in delivering against quality indicators.
- Experience of Board reporting and presenting to stakeholders.
Desirable
- Experience in the local healthcare system (Primary Care, Secondary Care, VCSE).
- Experience working with GP clinical systems (SystmOne and EMIS).
- Experience of working to tackle health inequalities and understanding of the Core20Plus5 framework.
Skills
Essential
- Excellent leadership skills.
- Excellent written and verbal communication skills with a proven ability to communicate with impact.
- Ability to deal with ambiguity and to navigate unfamiliar territory, setting a clear path and establishing new protocols.
- Excellent organisation and time management skills, with a proven ability to meet deadlines.
- Ability to network and build collaborative relationships.
- Advanced knowledge and understanding of Microsoft Office packages e.g. Outlook, Word, Excel and PowerPoint.
- Ability to use initiative and judgement in effectively managing service development and meeting objectives.
- Keen attention to detail and ability to produce work to a high standard.
Desirable
- Expert in clinical system management.
- Significant experience in performance management, analysing and presenting data.
Qualifications
Essential
- Educated to degree level or equivalent experience gained through employment, with evidence of effective numeracy, literacy and word processing skills.
- Formal management or leadership qualification or equivalent significant experience.
- Evidence of a commitment to continuing professional development.
Desirable
- Post-graduate level qualification
- Project management training and/or qualification
Other
Essential
- The ability & willingness to travel to meetings and courses
- Full UK driving licence
Qualities
Essential
- Excellent and robust interpersonal & communication skills.
- Forward thinker with a solutions-focused approach to problem-solving.
- Proactive and self-motivated, with the ability to motivate others.
- Commitment to continuous service improvement.
- Ability to prioritise own workload appropriately.
- Ability to work in a challenging and busy environment whilst meeting set deadlines.
- Self-motivated and confident able to work with minimal direction.
- Adaptable and innovative.
- Enthusiasm, with energy and drive.
- Hard working, reliable and resourceful.
- Ability to work flexibly, and outside of core hours where required.
- Ability to mediate successfully / resolve conflict situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
