Job summary
Job Title: General Practice Receptionist
Responsible to: Practice Manager & GP Partners
Hours: Part Time - 20 hours per week (between the hours of 08:00 - 18:30)
Location: Little Lever Health Centre
Salary: Depending on experience
Main duties of the job
To provide an efficient, friendly and professional reception and administrative service to patients, clinicians, and other members of the practice team. the role is essential in ensuring the smooth running of the practice, maintaining patient confidentiality, an delivering a high standard of customer care.
About us
Dr Subrumanian and Partners is a friendly, community-focused GP practice in Bolton, committed to delivering high-quality, patient-centred care to a diverse population. Our mission is to provide accessible, compassionate, and inclusive healthcare that supports patients through every stage of life. We aim to be a trusted and forward-thinking practice recognised for clinical excellence, innovation, and strong patient relationships. Guided by our core values of compassion, integrity, inclusion, teamwork, and continuous improvement, we work collaboratively to promote better health outcomes and reduce inequalities across our community.
Job description
Job responsibilities
Reception Duties
-
Provide a warm and courteous welcome to patients and visitors, in person and over the telephone.
-
Deal with patient enquiries, making appointments, and processing repeat prescription requests in line with practice protocols.
-
Manage the appointment system efficiently to maximise the use of clinicians time.
-
Register new patients, ensuring that all required documentation and identification are completed accurately.
-
Receive, record, and distribute incoming mail, emails, and faxes appropriately.
-
Maintain confidentiality and adhere to the practices data protection and safeguarding policies at all times.
Administrative Support
-
Update and maintain accurate patient records using the clinical system (e.g. EMIS).
-
Support the clinical team by preparing notes, filing results, and ensuring that relevant information is available for consultations.
-
Process referrals, test results, and other administrative tasks as required.
-
Assist with recall systems for chronic disease management and routine health checks.
-
Participate in team meetings, training sessions, and audits as required.
General
-
Work collaboratively with colleagues to ensure effective team working and a positive working environment.
-
Adhere to practice policies, procedures, and NHS standards.
-
Undertake other duties appropriate to the role as requested by the Practice Manager.
Job description
Job responsibilities
Reception Duties
-
Provide a warm and courteous welcome to patients and visitors, in person and over the telephone.
-
Deal with patient enquiries, making appointments, and processing repeat prescription requests in line with practice protocols.
-
Manage the appointment system efficiently to maximise the use of clinicians time.
-
Register new patients, ensuring that all required documentation and identification are completed accurately.
-
Receive, record, and distribute incoming mail, emails, and faxes appropriately.
-
Maintain confidentiality and adhere to the practices data protection and safeguarding policies at all times.
Administrative Support
-
Update and maintain accurate patient records using the clinical system (e.g. EMIS).
-
Support the clinical team by preparing notes, filing results, and ensuring that relevant information is available for consultations.
-
Process referrals, test results, and other administrative tasks as required.
-
Assist with recall systems for chronic disease management and routine health checks.
-
Participate in team meetings, training sessions, and audits as required.
General
-
Work collaboratively with colleagues to ensure effective team working and a positive working environment.
-
Adhere to practice policies, procedures, and NHS standards.
-
Undertake other duties appropriate to the role as requested by the Practice Manager.
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths
Desirable
- NVQ Level 2/3 in Business Administration or Customer Service
Experience
Essential
- Experience in a customer-facing or administrative role
- Experience handling confidential or sensitive information
Desirable
- Previous experience working in a GP surgery, healthcare setting, or NHS environment
- Experience using EMIS, or similar clinical software
Skills and Abilities
Essential
- Excellent communication and interpersonal skills, both face-to-face and over the phone
- Strong organisational skills and ability to prioritise tasks effectively
- Proficient in using IT systems, including Microsoft Office and databases
- Ability to remain calm under pressure and deal sensitively with distressed or unwell patients
Desirable
- Understanding of medical terminology
- Ability to work with minimal supervision
- Ability to train or mentor new staff
Personal Qualities
Essential
- Professional, polite, and empathetic manner
- Team player with a positive, proactive attitude
- Reliable, punctual, and trustworthy
- Commitment to confidentiality, equality, and diversity
Desirable
- Flexible and adaptable to change
- Commitment to continuous learning and development
Person Specification
Qualifications
Essential
- GCSEs (or equivalent) in English and Maths
Desirable
- NVQ Level 2/3 in Business Administration or Customer Service
Experience
Essential
- Experience in a customer-facing or administrative role
- Experience handling confidential or sensitive information
Desirable
- Previous experience working in a GP surgery, healthcare setting, or NHS environment
- Experience using EMIS, or similar clinical software
Skills and Abilities
Essential
- Excellent communication and interpersonal skills, both face-to-face and over the phone
- Strong organisational skills and ability to prioritise tasks effectively
- Proficient in using IT systems, including Microsoft Office and databases
- Ability to remain calm under pressure and deal sensitively with distressed or unwell patients
Desirable
- Understanding of medical terminology
- Ability to work with minimal supervision
- Ability to train or mentor new staff
Personal Qualities
Essential
- Professional, polite, and empathetic manner
- Team player with a positive, proactive attitude
- Reliable, punctual, and trustworthy
- Commitment to confidentiality, equality, and diversity
Desirable
- Flexible and adaptable to change
- Commitment to continuous learning and development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
