General Practice Manager

Job description

Job responsibilities

Main Duties:

• Communicating and Working with others
• HR Management
• Optimising Resources (physical and financial)
• Managing Access to Services and Developing Patient Services
• Optimising Resources (IT and information)
• Managing Risk
• Leading Change
• Improving Quality
• Training and Developing Others
• Patient Complaints
• Confidentiality
• Equality and Diversity

Other Duties:

The Practice Manager may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients. It is expected that requests from the Partners will not be unreasonably refused.

**SEE DOWNLOADABLE JOB DESCRIPTION FOR FULL DETAILS**

Person Specification

Experience

Essential

• Significant management experience in a healthcare, business, or service-oriented environment
• HR and staff performance management

Desirable

• Budget and financial management, including forecasting and reporting
• Previous experience as a General Practice Manager or in a senior role within primary care
• Experience with CQC inspections and compliance
• Experience with NHS financial systems and funding streams (e.g. QOF, DES, IIF)
• Experience in managing change and service improvement projects
• Experience managing multidisciplinary teams

Qualifications

Essential

• Microsoft Office Qualification or extensive Microsoft Word & Excel experience
• Good standard of education

Desirable

• Degree or equivalent management qualification
• Diploma or degree in healthcare or business management
• NHS or primary care-specific training (e.g. Practice Manager development programmes)

Skills

Essential

• Strong leadership and people management skills
• Excellent verbal and written communication
• High level of IT proficiency (Microsoft Office, databases, scheduling tools)
• Ability to prioritise, problem-solve and make strategic decisions

Desirable

• Knowledge of EMIS, or similar clinical systems
• Knowledge of contract management and procurement processes
• Understanding of risk management and clinical governance
• Knowledge of GDPR and confidentiality standards in healthcare
• Understanding of NHS structure and policies relevant to primary care

Personal Attributes

Essential

• Approachable and confident leader
• Adaptable and able to thrive in a dynamic environment
• Organised and detail-oriented
• Committed to patient-centred service and continuous improvement

Desirable

• Motivated to engage with wider health networks (e.g. PCNs, ICBs)
• Community-focused outlook
• Willingness to undertake further professional training
• Interest in innovation and digital transformation in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bolton GP Federation

Address

Spring House Surgery

555 Chorley Old Road

Bolton

BL1 6AF

Employer's website

http://www.boltongpfed.co.uk/ (Opens in a new tab)