Job summary
Invicta Health has an exciting opportunity available at St Peters Surgery, open to both full time and part time candidates.
We are looking for an experienced and motivated Operational Site Manager to join our leadership team and play a key role in ensuring the smooth, safe and effective delivery of our GP practice St Peters Surgery located within the Thanet Health Hub. Working alongside the Site Management Team and clinical leaders, you will lead operational performance, support our workforce, and help drive continuous improvement within the practice.
This is an excellent opportunity for a dynamic leader who is passionate about high quality patient care, operational excellence, and leading teams through innovation and change.
Interview date: 2 April.
We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Main duties of the job
In conjunction with the site Management Team, the Operational Manager will be responsible for the efficient and effective delivery of patient services.
About us
Invicta Health is a non-profit company, with a passion for primary care. We have a wide range of services such as hub-based GPs services, GP surgeries, services in Urgent Care Centres and A&E, a Community Primary Care mental health service, GP staff training service and the list is growing all the time.
We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.
What perks can we offer you?
- NHS Pension
- Learning and Development opportunities
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Flexible working
- Approved blue light card provider
- Salary Sacrifice Schemes
- Car Lease Scheme
- Employee Assistance Programme
Details
Date posted
19 March 2026
Pay scheme
Other
Salary
£37,782.98 to £45,643.14 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0082-26-0022
Job locations
Thanet Community Health Hub
Northwood Road
Broadstairs
Kent
CT10 2RZ
Job description
Job responsibilities
The post holder will:
Provide operational support to the clinical leadership team to ensure that all staff are competent and safe to deliver the service and work within the policies and procedures.
Use highly developed leadership and influencing skills to motivate, inspire, and involve individuals at all levels.
Monitor and manage the agreed Key Performance Indicators and be accountable for data submitted to the corporate dashboard.
With the wider leadership team, be responsible for overall quality and safety within the service including:
- overall health and safety of site
- overall responsibility for information governance
- management of complaints and significant incidents.
Effectively manage risk across all services in conjunction with the site Leadership Team.
Support the corporate governance management process, updating risk registers monthly and providing further information as requested.
Contribute to the setting of site-based budgets, monitoring spend against these on a monthly basis, identifying and mitigating overspend
Ensure site has robust systems in place to maximise income potential from QOF / LES / DES / Primary Care Network and any other supplementary services to the Global sum contract.
Contribute to the development and management of cost improvement schemes as part of budget setting.
Deliver the service within agreed budget and identify potential funding opportunities to support improvements in the service.
Responsible for claiming ARRS funding monthly on behalf of the PCN, transferring income to host practices.
Responsible for reviewing and maintaining the practices PCN funding streams in line with instruction from PCN manager and Board.
Actively engage with the local PCN, health economy, and commissioners to identify improvement in services.
The post holder will be required to be part of the on-call rota for the Urgent Treatment Centre and remote access services.
Main Responsibilities
Services Management
To work closely with the Clinical and Management Team to deliver the vision and strategy for the service.
Actively participate in weekly Management Team meetings to develop the site-based team and review service delivery.
With the Management Team review workforce to ensure the service is of high quality, cost effective and has the ability to meet performance outcome indicators to maintain patient care e.g. QoF, IIF.
In conjunction with the site Management Team identify and mitigate risks to the site and ensure these are updated on the Risk Register.
Responsible for keeping the risk register updated on a monthly basis.
To ensure all aspects of site performance are appropriately monitored and managed and support/resources are directed appropriately.
To proactively manage service demand and capacity utilising available digital solutions (e.g. Apex) to inform decision making.
To identify, troubleshoot or escalate any potential problem areas to site Management Team or Corporate, if appropriate.
To develop and maintain effective communication both within the service, organisation, and outside agencies.
To review and approve all overtime requests for the non clinical staff, oversight of locum invoices and other invoices and identify risk of expenditure exceeding income.
Coordinate contract reporting and monitor the performance of the service against agreed objectives and take corrective actions where performance is not delivering against agreed standards.
Have an overview of Friends and Family Test and NHS Patient survey results and identify potential areas of improvement.
To work with local commissioners, PCN colleagues and other Practice Managers to develop and deliver service provision to local population.
Proactively engage with PCN and local leaders to develop General Practice services at scale.
Work with the Management Team to develop the practice training and supervision capacity.
Ensure regular meetings with department managers are held to provide or direct support where needed.
Lead on the practice refurbishments and ensure estate issues are dealt with as they arise.
To identify long-term service needs and develop ways for these to be met working in conjunction with the management and clinical team.
Awareness of local future housing developments and its potential impact on practice list size.
Human Resources
Organise site specific inductions in association with clinical and non-clinical team leads.
Support staff with recruitment processes within agreed allocated budgets.
To mentor, supervise, and develop new and existing staff as appropriate.
Oversight of the management of annual leave and assuring adequate clinical and non-clinical cover on site.
Management of sickness across the service including management of gaps in service.
Undertake staff 1:1, appraisals, and approval of probationary periods.
Plan, coordinate and provide rotas/clinical templates for clinical staff.
To support leads with the oversight and/or management of HR issues including disciplinary and grievance processes and seek advice from corporate HR team where appropriate.
To ensure that all staff members are compliant with Statutory and Mandatory training to ensure safe delivery of patient services.
Patient & Public Engagement
To develop excellent communication/working relationship between the practice and the Patient Participation Group (PPG)
In conjunction with wider leadership team, to ensure practice representation at PPG meetings, to give update on practice business.
To support the PPG Chair in developing the PPG.
To work with the PPG to develop a workplan that is responsive to the patient voice to improve patient experience, supports service development ensures information flow for patients.
Where appropriate, involve the PPG in external and internal reviews which require patient input e.g. Quality meetings/preparation for CQC.
Actively support the PPG in its administration needs providing staff for note taking and data as required.
To liaise with the PPG to help guide and develop its function. To act upon any requests and recommendations made by the PPG.
Financial Performance
Responsible for the management of the service within agreed budget and keeping the service financially viable.
Ensure maximisation of claims through the practice, working with nursing and clinical leads to ensure all staff are using correct coding for the services we provide.
To take overall responsibility working with the appropriate members of the team to ensure that QOF, enhanced services, PCQS, CQRS and PCN potential income are maximised, and returns completed in a timely manner.
Work close with Corporate Finance colleagues to identify and mitigate any financial risks.
Governance
To proactively participate and chair weekly local management meetings, identifying risks and mitigations to support service delivery.
Responsible for the development of the risk register for the service and providing mitigations and assurances to the Board. Risk assessments in all areas of the service are to be undertaken in line with the business strategy and clinical model, including financial risks.
To attend and chair relevant staff meetings to ensure cascade of information to the whole team.
Ensure that all areas of governance are managed effectively, i.e. complaints, significant events, huddle meetings.
To manage complaints and incidents and escalating to the risk register where appropriate.
To ensure that Health and Safety guidelines are always observed and manage any concerns raised by staff or members of the public.
To be aware of guidelines relating to the safeguarding of children and vulnerable adults.
To ensure that strict confidentiality is always observed, especially when dealing with patient identifiable information.
To work with the Management team to ensure the service is CQC compliant, developing and maintaining action plans and evidence logs where appropriate.
Develop and maintain an asset register for the practice, proactively identifying replacement requirements in advance, to support budget setting.
Maintain and implement practice-based elements of the corporate Business Continuity Business Plan where necessary.
Personal and Professional Development
Participate in an annual appraisal and be accountable for maintaining a record of personal and professional development.
Participate in any training programme implemented by the organisation including statutory and mandatory training.
Participate in coaching sessions.
Effectively manage own time, workload, and resources
Assess own performance and development and take accountability for own actions.
Miscellaneous
Any other reasonable duties as directed by your line manager (Head of Primary Care and Urgent Treatment Services).
Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review.
Job description
Job responsibilities
The post holder will:
Provide operational support to the clinical leadership team to ensure that all staff are competent and safe to deliver the service and work within the policies and procedures.
Use highly developed leadership and influencing skills to motivate, inspire, and involve individuals at all levels.
Monitor and manage the agreed Key Performance Indicators and be accountable for data submitted to the corporate dashboard.
With the wider leadership team, be responsible for overall quality and safety within the service including:
- overall health and safety of site
- overall responsibility for information governance
- management of complaints and significant incidents.
Effectively manage risk across all services in conjunction with the site Leadership Team.
Support the corporate governance management process, updating risk registers monthly and providing further information as requested.
Contribute to the setting of site-based budgets, monitoring spend against these on a monthly basis, identifying and mitigating overspend
Ensure site has robust systems in place to maximise income potential from QOF / LES / DES / Primary Care Network and any other supplementary services to the Global sum contract.
Contribute to the development and management of cost improvement schemes as part of budget setting.
Deliver the service within agreed budget and identify potential funding opportunities to support improvements in the service.
Responsible for claiming ARRS funding monthly on behalf of the PCN, transferring income to host practices.
Responsible for reviewing and maintaining the practices PCN funding streams in line with instruction from PCN manager and Board.
Actively engage with the local PCN, health economy, and commissioners to identify improvement in services.
The post holder will be required to be part of the on-call rota for the Urgent Treatment Centre and remote access services.
Main Responsibilities
Services Management
To work closely with the Clinical and Management Team to deliver the vision and strategy for the service.
Actively participate in weekly Management Team meetings to develop the site-based team and review service delivery.
With the Management Team review workforce to ensure the service is of high quality, cost effective and has the ability to meet performance outcome indicators to maintain patient care e.g. QoF, IIF.
In conjunction with the site Management Team identify and mitigate risks to the site and ensure these are updated on the Risk Register.
Responsible for keeping the risk register updated on a monthly basis.
To ensure all aspects of site performance are appropriately monitored and managed and support/resources are directed appropriately.
To proactively manage service demand and capacity utilising available digital solutions (e.g. Apex) to inform decision making.
To identify, troubleshoot or escalate any potential problem areas to site Management Team or Corporate, if appropriate.
To develop and maintain effective communication both within the service, organisation, and outside agencies.
To review and approve all overtime requests for the non clinical staff, oversight of locum invoices and other invoices and identify risk of expenditure exceeding income.
Coordinate contract reporting and monitor the performance of the service against agreed objectives and take corrective actions where performance is not delivering against agreed standards.
Have an overview of Friends and Family Test and NHS Patient survey results and identify potential areas of improvement.
To work with local commissioners, PCN colleagues and other Practice Managers to develop and deliver service provision to local population.
Proactively engage with PCN and local leaders to develop General Practice services at scale.
Work with the Management Team to develop the practice training and supervision capacity.
Ensure regular meetings with department managers are held to provide or direct support where needed.
Lead on the practice refurbishments and ensure estate issues are dealt with as they arise.
To identify long-term service needs and develop ways for these to be met working in conjunction with the management and clinical team.
Awareness of local future housing developments and its potential impact on practice list size.
Human Resources
Organise site specific inductions in association with clinical and non-clinical team leads.
Support staff with recruitment processes within agreed allocated budgets.
To mentor, supervise, and develop new and existing staff as appropriate.
Oversight of the management of annual leave and assuring adequate clinical and non-clinical cover on site.
Management of sickness across the service including management of gaps in service.
Undertake staff 1:1, appraisals, and approval of probationary periods.
Plan, coordinate and provide rotas/clinical templates for clinical staff.
To support leads with the oversight and/or management of HR issues including disciplinary and grievance processes and seek advice from corporate HR team where appropriate.
To ensure that all staff members are compliant with Statutory and Mandatory training to ensure safe delivery of patient services.
Patient & Public Engagement
To develop excellent communication/working relationship between the practice and the Patient Participation Group (PPG)
In conjunction with wider leadership team, to ensure practice representation at PPG meetings, to give update on practice business.
To support the PPG Chair in developing the PPG.
To work with the PPG to develop a workplan that is responsive to the patient voice to improve patient experience, supports service development ensures information flow for patients.
Where appropriate, involve the PPG in external and internal reviews which require patient input e.g. Quality meetings/preparation for CQC.
Actively support the PPG in its administration needs providing staff for note taking and data as required.
To liaise with the PPG to help guide and develop its function. To act upon any requests and recommendations made by the PPG.
Financial Performance
Responsible for the management of the service within agreed budget and keeping the service financially viable.
Ensure maximisation of claims through the practice, working with nursing and clinical leads to ensure all staff are using correct coding for the services we provide.
To take overall responsibility working with the appropriate members of the team to ensure that QOF, enhanced services, PCQS, CQRS and PCN potential income are maximised, and returns completed in a timely manner.
Work close with Corporate Finance colleagues to identify and mitigate any financial risks.
Governance
To proactively participate and chair weekly local management meetings, identifying risks and mitigations to support service delivery.
Responsible for the development of the risk register for the service and providing mitigations and assurances to the Board. Risk assessments in all areas of the service are to be undertaken in line with the business strategy and clinical model, including financial risks.
To attend and chair relevant staff meetings to ensure cascade of information to the whole team.
Ensure that all areas of governance are managed effectively, i.e. complaints, significant events, huddle meetings.
To manage complaints and incidents and escalating to the risk register where appropriate.
To ensure that Health and Safety guidelines are always observed and manage any concerns raised by staff or members of the public.
To be aware of guidelines relating to the safeguarding of children and vulnerable adults.
To ensure that strict confidentiality is always observed, especially when dealing with patient identifiable information.
To work with the Management team to ensure the service is CQC compliant, developing and maintaining action plans and evidence logs where appropriate.
Develop and maintain an asset register for the practice, proactively identifying replacement requirements in advance, to support budget setting.
Maintain and implement practice-based elements of the corporate Business Continuity Business Plan where necessary.
Personal and Professional Development
Participate in an annual appraisal and be accountable for maintaining a record of personal and professional development.
Participate in any training programme implemented by the organisation including statutory and mandatory training.
Participate in coaching sessions.
Effectively manage own time, workload, and resources
Assess own performance and development and take accountability for own actions.
Miscellaneous
Any other reasonable duties as directed by your line manager (Head of Primary Care and Urgent Treatment Services).
Due to the changing nature of Invicta Health, job descriptions will evolve and are therefore subject to periodic review.
Person Specification
Personal Attributes
Essential
- Flexible to meet service needs.
- Ability to work in a challenging and busy environment whilst meeting set deadlines.
- Well organised and able to manage time effectively.
- Approachable.
- Honest and fair.
- Strives for excellence.
- Puts people and patients first.
Key Skills
Essential
- Proven leadership skills
- Excellent interpersonal and communication skills
- Proactive and self-motivated, with the ability to motivate others.
- Ability to work independently and demonstrate a high degree of autonomy.
- Ability to prioritise own workload appropriately.
- Able to work as part of the multi- professional team.
Desirable
- Ability to mediate successfully/resolve conflict situations
Qualifications
Essential
- Degree level or equivalent experience
- Evidence of ongoing professional development
Desirable
- Post graduate qualification.
Experience
Essential
- Relevant managerial experience (primary care or equivalent) including line management.
- Knowledge of NHS direction and policy initiatives
- Proven change management skills in a health care setting
- Experience in budgetary and resource management.
- Excellent knowledge and understanding of primary care financial claims process.
- Knowledge, understanding and experience in Risk Management and Governance
- Good understanding of Primary care clinical information systems
Desirable
- Experience in capacity and service planning within primary care.
- Knowledge and understanding of efficiency measures.
- Familiarity with IT based management & clinical information systems
- Experience in managing organisational change projects.
- Knowledge and understanding of PCN financial claims process
Person Specification
Personal Attributes
Essential
- Flexible to meet service needs.
- Ability to work in a challenging and busy environment whilst meeting set deadlines.
- Well organised and able to manage time effectively.
- Approachable.
- Honest and fair.
- Strives for excellence.
- Puts people and patients first.
Key Skills
Essential
- Proven leadership skills
- Excellent interpersonal and communication skills
- Proactive and self-motivated, with the ability to motivate others.
- Ability to work independently and demonstrate a high degree of autonomy.
- Ability to prioritise own workload appropriately.
- Able to work as part of the multi- professional team.
Desirable
- Ability to mediate successfully/resolve conflict situations
Qualifications
Essential
- Degree level or equivalent experience
- Evidence of ongoing professional development
Desirable
- Post graduate qualification.
Experience
Essential
- Relevant managerial experience (primary care or equivalent) including line management.
- Knowledge of NHS direction and policy initiatives
- Proven change management skills in a health care setting
- Experience in budgetary and resource management.
- Excellent knowledge and understanding of primary care financial claims process.
- Knowledge, understanding and experience in Risk Management and Governance
- Good understanding of Primary care clinical information systems
Desirable
- Experience in capacity and service planning within primary care.
- Knowledge and understanding of efficiency measures.
- Familiarity with IT based management & clinical information systems
- Experience in managing organisational change projects.
- Knowledge and understanding of PCN financial claims process
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Invicta Health CIC
Address
Thanet Community Health Hub
Northwood Road
Broadstairs
Kent
CT10 2RZ
Employer's website
https://invictahealth.co.uk/ (Opens in a new tab)
Employer details
Employer name
Invicta Health CIC
Address
Thanet Community Health Hub
Northwood Road
Broadstairs
Kent
CT10 2RZ
Employer's website
https://invictahealth.co.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Details
Date posted
19 March 2026
Pay scheme
Other
Salary
£37,782.98 to £45,643.14 a year
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0082-26-0022
Job locations
Thanet Community Health Hub
Northwood Road
Broadstairs
Kent
CT10 2RZ