Job responsibilities
Main Responsibilities
Clinical
Coding
Analyse patient records,
extracting and accurately recording all relevant clinical information.
Accurately code information,
following coding protocol and using industry recognised codes.
Examine records and
documentation for missing information and ensure correct coding.
Collaborate with clinical
colleagues and other healthcare professionals to ensure information
accuracy.
Ensure the practice complies
with clinical coding guidelines and protocols.
Use DOCMAN to enter QOF
data, ensuring correct SNOMED clinical codes are used
Carry out administrative
tasks relating to patient records, including filing, and document
management.
Prescriptions
Process repeat medication
requests, dealing with any query scripts including adding, altering and
printing throughout the day.
Process Acute prescriptions
with support from the GP and Pharmacists as and when required.
Expedite urgent
prescriptions to help ensure a safe and responsive service for our
Patients.
Develop and maintain an
effective process to manage any prescription backlogs that may occur,
escalating any issues.
Liaise with patients, GPs,
health professionals and local Pharmacies regarding queries and requests
ensuring timely and correct resolution.
Answering incoming telephone
calls from chemists and patients, ensuring calls are documented and redirected
accordingly during allocated time.
Keep up to date with
medication protocols and ensure repeat medication is issued in line with these
protocols.
Actively monitor QOF
medication reviews and requirements for patients and process accordingly.
Raise any concerns including
misuse of drugs to the GP and follow up as necessary.
Distribute any safety alerts
that come through to the relevant recipient in a timely manner.
Registrations
Process registrations both regular and
temporary as required, using the EMIS system and ensuring complete information,
appropriate ID and correct coding.
Update patients personal details and
preferences including change of name, address, next of kin and consent.
Ensure all GP2GP transfers are recorded
correctly with all necessary information from patient files extracted and added
to EMIS accurately and in a timely manner.
Process FP69s, sending occupier letters
where necessary.
Process deductions on a weekly basis,
ensuring relevant information is gathered, processed, and sent to Primary Care
Support England (PCSE) in a timely manner
Advice and guidance
Respond to and/or redirect all general enquiries, explaining procedures
where necessary and processing paperwork where required.
Action EMIS tasks and DOCMAN workflow in a timely manner.
Communication
Answer incoming telephone
calls in a timely and professional manner, ensuring calls are documented and
actioned and/or redirected as appropriate.
Communicate with GPs, Nurses, and the Clinical Team as necessary
including passing information across to processed, chasing documentation,
results, and appointment information.
Communicate in writing (letters and electronically) and verbally with a
wide range of providers and users of services, including patients; carers;
voluntary; social; primary and secondary care providers.
Liaising with GP/Clinicians, forwarding prescription queries.
Monitor the prescriptions and registrations email accounts and action
any requests needed, raising any urgent enquiries to your line manager where
relevant
Data Handling
Document information received from patients or
third-party agencies, accurately on EMIS. For example, urgent blood results
from path labs, patients home blood pressure readings and any urgent referral
advise provided to them.
Undertake manual and electronic filing and retrieving of paperwork
ensuring up-to-date maintenance of both computerised and manual filing systems
(i.e. patient notes).
Computer data entry/data allocation and collation; processing and
recording information in accordance with practice procedures.
Equipment and stock control
Efficient filling of sample pots, testing kits, appointment cards,
registration paperwork and other necessary aids.
Clearing and re-stocking stationery items in work areas as required
ensuring low stock levels are reported to the relevant leads and ensuring a
clear desk policy.
Safely accept and record receipt of any vaccine/medication deliveries,
ensuring safe storage of items and informing relevant departments.
Pack specimens ready for collection by the local hospital.
Miscellaneous
Opening and locking up of practice premises (where needed) and
maintaining security in accordance with practice protocols at all times.
Keep up to date with any new
guidance and changes within the team.
Supporting in the training of new
team members.
Complete any special duties
as outlined by your line manager.
