Job summary
Do you want to be part of a person-centred mental health revolution?
Together, we're stronger. Join the multi-agency force for better mental health care!
Invicta Health in partnership with Kent and Medway NHS and Social Care Partnership Trust (KMPT) are seeking to recruit Mental Health Service (MHS) Administrators to be part of Mental Health Together.
What is Mental Health Together?
In Kent and Medway, the community mental health transformation model has created a new service called Mental Health Together.
It is a multi-agency offer, which means bringing all the services and agencies that support people with varying mental health needs much closer together. This ensures that people get the right care, without having to navigate service boundaries and without repeatedly telling their story.
Mental Health Together will add new roles, as part of a new joined-up model of care which bridges the gap that currently exists between primary (i.e. GPs) and community mental health (i.e. KMPT). It will treat people with complex mental health needs by:
- Providing someone with support in a person-centred, holistic way
- Removing barriers to access, and thresholds across services working together
- Involving service users and carers as equal partners in their care
- Building in involvement and co-production at all levels of service design delivery
- Delivering needs-led and personalised trauma-informed care.
Main duties of the job
The MHS Administrator will work as part of the
Mental Health Administration team, providing flexible resource to support the
wider Mental Health Service. Supporting
multi professional team members with administration tasks.
About us
Invicta Health are a not for profit company, with a passion for primary care. We have a wide range of services such as GP surgeries, services in Urgent Treatment Centres , a mental health service, GP staff training service and the list is growing all the time.
We are formed by a federation of General Practitioners working in Canterbury and South Kent Coast areas of East Kent. Our aim is to provide local, high quality services for local people by collaborating with other established organisations in the health and social care community.
What perks can we offer you?
- NHS pension
- Learning and development opportunities
- Health and wellbeing initiatives
- Staff forum
- Progression opportunities
- Competitive annual leave entitlement
- Incremental pay progression
- Flexible working
- Approved blue light card provider
- Salary Sacrifice Schemes
- Company Car Lease Scheme
- Employee Assistance Programme
Applying:
We have 2 full time positions available. One permanent position and one position that is fixed term for one year.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.
Job description
Job responsibilities
Main Responsibilities
- Assist the Mental Health Service team
with all administrative requirements including patient contact and
correspondence, appointment letters and reporting.
- Deal with general queries via phone,
e-mail, and post in a timely manner, directing where necessary to the
appropriate member of the team for action and follow up.
- Schedule appointments for patients in
relation to core Mental Health Service.
- Send reminder text messages for all
appointments scheduled with the Mental Health Service where required.
- Liaise with GP surgeries, Community
Mental Health Teams, and other outside agencies, to gather data and arrange
bookings for practitioners when required.
- Monitor and track new referrals to
the Mental Health Service, ensuring new referrals are directed to the
appropriate Practitioner in a timely manner and spreadsheets updated accordingly.
- Monitor, check and contact Mental
Health Service team members at end of day, following clinical home visits to
ensure all members are safe and report any concerns to MHS Head of Service.
- Assist with Excel spreadsheets to
monitor safeguarding and monthly ICB, monitoring performance statistics when
required.
- Support the Mental Health Service with
performance data collection and reporting for commissioners.
- Compile and submit reports regarding
the MHDS for NHS England.
- Check and maintain the Invicta Health
NHS email account, Mental Health referral email account and Invicta Health
information email account. Acknowledging and responding to correspondence in a
timely manner. Forwarding and escalating to an appropriate clinician/manager where
appropriate.
- Maintain administrative files,
records, and systems, ensuring relevant and up to date information is stored
safely and accurately.
- Assist with data entry onto any/all
systems utilised by the MHS team.
- Process patient feedback accurately
and in a timely manner.
- Notify the MHS Service Assistant of
any equipment that is not working.
- Assist with updating and replenishing
of promotional material including leaflets, posters and referral forms as
required.
- Attend and take minutes at Mental
Health Service meetings as and when required, actioning any items arising from
the meeting where appropriate.
- Support other colleagues within the
administration team with any queries, training, or development.
- Ensure the Invicta Health premises
are secured and left in a tidy state at the end of the working day with
equipment stored safely and cupboards locked.
Job description
Job responsibilities
Main Responsibilities
- Assist the Mental Health Service team
with all administrative requirements including patient contact and
correspondence, appointment letters and reporting.
- Deal with general queries via phone,
e-mail, and post in a timely manner, directing where necessary to the
appropriate member of the team for action and follow up.
- Schedule appointments for patients in
relation to core Mental Health Service.
- Send reminder text messages for all
appointments scheduled with the Mental Health Service where required.
- Liaise with GP surgeries, Community
Mental Health Teams, and other outside agencies, to gather data and arrange
bookings for practitioners when required.
- Monitor and track new referrals to
the Mental Health Service, ensuring new referrals are directed to the
appropriate Practitioner in a timely manner and spreadsheets updated accordingly.
- Monitor, check and contact Mental
Health Service team members at end of day, following clinical home visits to
ensure all members are safe and report any concerns to MHS Head of Service.
- Assist with Excel spreadsheets to
monitor safeguarding and monthly ICB, monitoring performance statistics when
required.
- Support the Mental Health Service with
performance data collection and reporting for commissioners.
- Compile and submit reports regarding
the MHDS for NHS England.
- Check and maintain the Invicta Health
NHS email account, Mental Health referral email account and Invicta Health
information email account. Acknowledging and responding to correspondence in a
timely manner. Forwarding and escalating to an appropriate clinician/manager where
appropriate.
- Maintain administrative files,
records, and systems, ensuring relevant and up to date information is stored
safely and accurately.
- Assist with data entry onto any/all
systems utilised by the MHS team.
- Process patient feedback accurately
and in a timely manner.
- Notify the MHS Service Assistant of
any equipment that is not working.
- Assist with updating and replenishing
of promotional material including leaflets, posters and referral forms as
required.
- Attend and take minutes at Mental
Health Service meetings as and when required, actioning any items arising from
the meeting where appropriate.
- Support other colleagues within the
administration team with any queries, training, or development.
- Ensure the Invicta Health premises
are secured and left in a tidy state at the end of the working day with
equipment stored safely and cupboards locked.
Person Specification
Qualifications
Essential
- Good level of education including competent levels of numeracy and literacy.
Experience
Essential
- Broad administrative skills and experience
- Knowledge of office management systems and procedures
- Experience of working with different computer packages
Desirable
- Previous administration experience within a medical environment
- Knowledge and understanding of the National Health Service
- Experience of setting up and maintaining effective administrative filling systems
Person Specification
Qualifications
Essential
- Good level of education including competent levels of numeracy and literacy.
Experience
Essential
- Broad administrative skills and experience
- Knowledge of office management systems and procedures
- Experience of working with different computer packages
Desirable
- Previous administration experience within a medical environment
- Knowledge and understanding of the National Health Service
- Experience of setting up and maintaining effective administrative filling systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
