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HospiceCare North Northumberland

Family & Bereavement Support Practitioner/Manager

The closing date is 17 August 2025

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Job summary

Would you like to make a difference to your local community and feel a personal sense of reward in providing support to those who have been bereaved?

Do you have knowledge of the grieving process, experience of managing people and working as a team member as well as on your own?

Do you have good interpersonal and communication skills?

If you answer Yes to the above, then you may be the person we are looking for!

Main duties of the job

  • To agree a caseload with the Head of Care Services commensurate to the hours worked
  • Develop the service to meet the needs of the community

  • Work with other team members such as resident counsellor to ensure triage referral process meets the needs of the service
  • To ensure that all external funders outcomes are met and that we are responsive to the needs of the Community
  • To work in partnership with other agencies to provide seamless support for pre and post bereavement clients
  • To empower clients to develop their long-term coping strategies following bereavement
  • To ensure that practice remains up to date and evidence based
  • To take responsibility for ensuring that DBS requirements are met for all volunteers
  • To liaise with nursing colleagues where necessary regarding patients and clients
  • To maintain client confidentiality at all times and work within GDPR regulations
  • To be aware of and work towards achievement of the Hospices strategic goals

About us

HospiceCare North Northumberland is a charity that provides end of life care, bereavement support and activities for those with dementia across North Northumberland.We are seeking a highly motivated individual with a passion to support adults at a vulnerable time in their lives. You will have a Diploma in Bereavement care or Care sector or related field specific qualification.

Details

Date posted

25 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0077-25-0001

Job locations

Greensfield House

Willowburn Avenue

Alnwick

Northumberland

NE66 2DG


Job description

Job responsibilities

Family support and Bereavement practitioner/manager

AFC Band 5 equivalent depending on experience

24 hours per week

The post holder will have a key role in developing the service to meet the needs of our client base while providing counselling/support to bereaved families in North Northumberland, raising clinical standards and promoting a learning environment for other health and social care providers. The postholder will also identify opportunities for income generation to support services development, including the provision of Wellbeing services to local businesses. The post holder will be responsible for triaging and allocating referrals to appropriate person & carrying a case load. They will manage and support the student counsellors and active listening volunteers.

Job description

Job responsibilities

Family support and Bereavement practitioner/manager

AFC Band 5 equivalent depending on experience

24 hours per week

The post holder will have a key role in developing the service to meet the needs of our client base while providing counselling/support to bereaved families in North Northumberland, raising clinical standards and promoting a learning environment for other health and social care providers. The postholder will also identify opportunities for income generation to support services development, including the provision of Wellbeing services to local businesses. The post holder will be responsible for triaging and allocating referrals to appropriate person & carrying a case load. They will manage and support the student counsellors and active listening volunteers.

Person Specification

Experience

Essential

  • A minimum of one years experience in a relevant field as a practitioner related to provision of support to clients

SKILLS, APTITUDES AND ABILITIES

Essential

  • Active listening skills
  • Effective written and verbal communication skills
  • To be able to interface effectively with a range of people in difficult situations
  • Familiarity with Excel spreadsheets and IT programmes

Desirable

  • Leadership and Management experience

Qualifications

Essential

  • Care sector or related field specific qualifications
  • Evidence of continuing professional development linked to communication skills.

Desirable

  • Diploma in Bereavement (or equivalent level 5 study) or counselling skills
  • Degree holder in a relevant subject area.

PERSONAL ATTRIBUTES

Essential

  • Effective time management skills
  • The ability to work as a member of a team to meet deadlines
  • The ability to work unsupervised
  • Problem solving ability
  • Resilience when faced with difficult situations.
  • To be independently mobile and have access to a car.
  • Business insurance essential
  • To be knowledgeable about the philosophy and concept of working within a Hospice environment.
  • To be able to work flexibly and be sensitive to the Teams needs
Person Specification

Experience

Essential

  • A minimum of one years experience in a relevant field as a practitioner related to provision of support to clients

SKILLS, APTITUDES AND ABILITIES

Essential

  • Active listening skills
  • Effective written and verbal communication skills
  • To be able to interface effectively with a range of people in difficult situations
  • Familiarity with Excel spreadsheets and IT programmes

Desirable

  • Leadership and Management experience

Qualifications

Essential

  • Care sector or related field specific qualifications
  • Evidence of continuing professional development linked to communication skills.

Desirable

  • Diploma in Bereavement (or equivalent level 5 study) or counselling skills
  • Degree holder in a relevant subject area.

PERSONAL ATTRIBUTES

Essential

  • Effective time management skills
  • The ability to work as a member of a team to meet deadlines
  • The ability to work unsupervised
  • Problem solving ability
  • Resilience when faced with difficult situations.
  • To be independently mobile and have access to a car.
  • Business insurance essential
  • To be knowledgeable about the philosophy and concept of working within a Hospice environment.
  • To be able to work flexibly and be sensitive to the Teams needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HospiceCare North Northumberland

Address

Greensfield House

Willowburn Avenue

Alnwick

Northumberland

NE66 2DG


Employer's website

https://www.hospicecare-nn.org.uk/ (Opens in a new tab)

Employer details

Employer name

HospiceCare North Northumberland

Address

Greensfield House

Willowburn Avenue

Alnwick

Northumberland

NE66 2DG


Employer's website

https://www.hospicecare-nn.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Head Of Care

Ann Corak

admin@hospicecare-nn.org.uk

01665606515

Details

Date posted

25 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

B0077-25-0001

Job locations

Greensfield House

Willowburn Avenue

Alnwick

Northumberland

NE66 2DG


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