Job summary
Newcastle South Primary Care Network (PCN) comprises of 6 separate member GP Practices working together to provide patient care to a population of just over 43,000.
The PCN continues to deliver innovative services to meet the needs of our local population. As part of our on-going development an exciting opportunity has arisen for a Pharmacy Technician to join our team.
Your role will be integral when it comes to delivering the best patient care, and the successful candidate will possess strong administrative skills with the ability to multi-task and have a keen eye for detail. You will need the ability to communicate well with patients as you will often be the first point of contact for the well-being services. You must be able to listen to patients and demonstrate empathy putting them at ease.
Main duties of the job
Take an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues
Support patients to establish and attain goals that are important to the patient and use health coaching and motivational techniques to support patients in managing their wellbeing. Working with multiple members of the PCN team to coordinate the booking of appointments to ensure a good patient experience
Assist with the identification, tracking and recalling of patients for reviews, follow-ups and wellbeing checks, and keep a register of the teams workload, liaising with members across all practices within the PCN.
Maintain accurate records and contribute to data collection for service evaluation
Generate reports to help analyse appointment data to understand capacity and demand.
About us
Newcastle South PCN is made up of 6 member GP Practices with a combined patient population of circa 43,000. The practices are from both urban and rural areas, with significantly differing patient demographics: -
- Silverdale Medical Centre
- Madeley Practice
- Kingsbridge Medical Centre
- University of Keele Practice
- Betley Surgery
- Ashley Surgery
We are a dynamic and forward thinking PCN team comprising of Clinical Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribing Link Workers, First Contact Physiotherapy and Mental Health Practitioners, Health and Wellbeing Coach and GP.
We work collaboratively with our local GP Federation who support core General Practice and help sustain its future. The Federation are facilitating and supporting the recruitment of these new roles within our Primary Care Network.
Job description
Job responsibilities
As a compassionate, motivated, and collaborative care coordinator, you will be joining a thriving existing PCN team of care coordinators, social prescribers, health and wellbeing coach, mental health practitioners, first contact physiotherapist, and pharmacy team.
Your role will be integral when it comes to delivering the best patient care, and the successful candidate will possess strong administrative skills with the ability to multi-task and have a keen eye for detail. You will need the ability to communicate well with patients as you will often be the first point of contact for the well-being services. You must be able to listen to patients and demonstrate empathy putting them at ease.
You will have exceptional organisational and IT skills with the ability to multitask and work well under pressure.
Job Description:
- Take an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues
- Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently
- Support patients to establish and attain goals that are important to the patient and use health coaching and motivational techniques to support patients in managing their wellbeing
- Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients wider health and wellbeing, public health, and contributing to the reduction of health inequalities
- Working with multiple members of the PCN team to coordinate the booking of appointments to ensure a good patient experience
- Help patients to manage their needs through answering queries, making and managing appointments, and ensuring that they have good quality written or verbal information to help them make choices about their care
- Assist with the identification, tracking and recalling of patients for reviews, follow-ups and wellbeing checks, and keep a register of the teams workload, liaising with members across all practices within the PCN
- Undertake visits or arrange appointments at their Practice for patients on the PCNs case load following identification of urgent and non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patients health needs and acting within the PCNs clinical skill set
- Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input
- Support or manage clinics as required including management and monitoring services and staff rotas
- Maintain accurate records and contribute to data collection for service evaluation
- Generate reports to help analyse appointment data to understand capacity and demand
- Work without supervision, plan own workload and seek guidance as required from line manager and colleagues
Job description
Job responsibilities
As a compassionate, motivated, and collaborative care coordinator, you will be joining a thriving existing PCN team of care coordinators, social prescribers, health and wellbeing coach, mental health practitioners, first contact physiotherapist, and pharmacy team.
Your role will be integral when it comes to delivering the best patient care, and the successful candidate will possess strong administrative skills with the ability to multi-task and have a keen eye for detail. You will need the ability to communicate well with patients as you will often be the first point of contact for the well-being services. You must be able to listen to patients and demonstrate empathy putting them at ease.
You will have exceptional organisational and IT skills with the ability to multitask and work well under pressure.
Job Description:
- Take an approach that is non-judgemental, based on strong communication and negotiation skills, while considering the whole person when addressing existing issues
- Provide personalised support to individuals, their families, and carers to support them to be active participants in their own healthcare; empowering them to manage their own health and wellbeing and live independently
- Support patients to establish and attain goals that are important to the patient and use health coaching and motivational techniques to support patients in managing their wellbeing
- Develop collaborative relationships and work in partnership with health, social care, and community and voluntary sector providers and multidisciplinary teams to holistically support patients wider health and wellbeing, public health, and contributing to the reduction of health inequalities
- Working with multiple members of the PCN team to coordinate the booking of appointments to ensure a good patient experience
- Help patients to manage their needs through answering queries, making and managing appointments, and ensuring that they have good quality written or verbal information to help them make choices about their care
- Assist with the identification, tracking and recalling of patients for reviews, follow-ups and wellbeing checks, and keep a register of the teams workload, liaising with members across all practices within the PCN
- Undertake visits or arrange appointments at their Practice for patients on the PCNs case load following identification of urgent and non-urgent clinical need to assess, diagnose, treat, prescribe and refer appropriately according to the patients health needs and acting within the PCNs clinical skill set
- Provide education and specialist expertise to PCN staff, supporting them to improve their skills and understanding of personalised care, behavioural approaches and ensuring consistency in the follow up of peoples goals with MDT input
- Support or manage clinics as required including management and monitoring services and staff rotas
- Maintain accurate records and contribute to data collection for service evaluation
- Generate reports to help analyse appointment data to understand capacity and demand
- Work without supervision, plan own workload and seek guidance as required from line manager and colleagues
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Qualification in health coaching
- Qualification in health and wellbeing/physical activity or nutrition
Knowledge and Skills
Essential
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- Self-motivated and an ability to work unsupervised
- Knowledge of IT systems and GP IT systems
- Effective time management skills
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Flexibility to work outside of core office hours
- Evidence of continuing professional development
- Self-aware and diplomatic
- Credibility with clinicians and managers and able to gain respect, trust, and co-operation quickly
Desirable
- Access to own transport and ability to travel across the locality on a regular basis
Experience
Essential
- Experience of working with groups
- Experience of partnership working
- Broad knowledge of general practice
Desirable
- Experience of alcohol or drugs intervention
- Smoking cessation training (or working towards)
- Experience in health and nutrition work with patients
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- Qualification in health coaching
- Qualification in health and wellbeing/physical activity or nutrition
Knowledge and Skills
Essential
- Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face
- Self-motivated and an ability to work unsupervised
- Knowledge of IT systems and GP IT systems
- Effective time management skills
- Demonstrate personal accountability, emotional resilience and work well under pressure
- Flexibility to work outside of core office hours
- Evidence of continuing professional development
- Self-aware and diplomatic
- Credibility with clinicians and managers and able to gain respect, trust, and co-operation quickly
Desirable
- Access to own transport and ability to travel across the locality on a regular basis
Experience
Essential
- Experience of working with groups
- Experience of partnership working
- Broad knowledge of general practice
Desirable
- Experience of alcohol or drugs intervention
- Smoking cessation training (or working towards)
- Experience in health and nutrition work with patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
