Job responsibilities
The DTL/PCN Managers areas of responsibility include:
DIGITAL AND TRANSFORMATION LEAD:
To support PCN Practices with the
increased access to care for patients.
To support the adoption of new
technology and other initiatives to improve the care offer.
To enable PCN staff to work more effectively
to support the sustainability of General Practice services.
Assist in the delivery, adoption and
improvement of new technology to enhance patient access and experience.
Develop ways to increase PCN
productivity effectively.
Build relationships and facilitate the
collaboration between Practices to support the delivery of care to all patients
registered with the PCN Practices, where Hub arrangements are in place.
Review
and improve the PCNs digital maturity with the use of data, ensuring data quality
is improving. Help
develop strategies to move the PCN along the Maturity Matrix over the coming
years.
To
understand demand, capacity and activity with the use of data and drive improvements.
Support
in the patient experience of access and staff experience at work.
Ensure operational efficiency.
Support in improving the health management of
the population, quality of care and the efficiency of the the PCN operations.
Develop an understanding of the type
and intensity of the support needs of the PCN and coordinating the support,
including through the OD programmes.
Support in the adoption of national and
local initatives through integrated working at PCN, Practice and neighbourhood
level to improve access to services for patients.
Ensure that all digital and operational
PCN transformation is alighned and embedded with ICS and national strategies.
Co-ordinate the delivery of
enhanced services and other service submissions on behalf of the PCN.
Manage contractual requirements on
behalf of the PCN.
To provide strategic advice/support
for the PCN.To
manage the workflow processes in relation to the above.
PCN
MANAGER:
First
point of contact for Practice Managers with regard to delivery of PCN
projects/schemes.
Co-ordinate
training and development of PCN staff.
Support recruitment, induction and
training of the new ARRS funded roles within the PCN. Exploring new models of
employment.
Undertake the recruitment of any new PCN employees
from advert to recruitment.
Produce contracts for directly employed PCN
staff and liaise with third party providers regarding contracts and
reimbursement.
Perform new starter inductions including
registering on clinical systems and all necessary software.
Design and create job descriptions, person
specifications, interview templates and inductions.
To provide financial advice/support
for the PCN.
Management
and administrative support of monthly meetings.
Link in with member practices to design rotas
for PCN employed staff to ensure that they are effectively embedded and
co-ordinated equitably across the patch.
Maintain a register of professional
registrations and manage absences e.g. leave & sickness.
Maintain and update personnel files. Ensure
the PCN team Statutory and Mandatory training is up to date and recorded
correctly.
Conduct annual appraisals and performance
management of PCN staff n.b. clinical supervision will be provided by
an appropriate registered healthcare professional.
FINANCE:
To
work alongside Practice Managers within the PCN for the setting up and
maintaining of new financial systems.
To
monitor and check the accuracy of the any submissions for Enhanced Services,
Contractual requirements on behalf of the PCN and ensure that all claims are
submitted on a monthly and quarterly basis.
Ensure
that PCNs physical and financial resources are managed and maintained for
maximum effectiveness through:
-
Ensuring
financial risks are recognised and appropriate action taken;
-
Monitoring
expenditure and identifying significant deviations from plan;
-
Planning
and monitoring income and cash flow to ensure that income is maximised and that
funds are available as required;
-
Ensuring
all claims are submitted in good time and payment made and received.
-
Ensuring
the practices allocation of resources if fair and equitable;
-
Present
financial plans, monitoring information and reports to PCN as required.
Make
regular payments to member practices of the PCN and pay any PCN related
invoices in a timely fashion after final approval by the Clinical Directors.
Complete
submissions to the CCG for Additional roles reimbursement schemes (ARRS) along
with sending the relevant invoice to claim the reimbursement into the PCN
account.
Help achieve
objectives as measured in the PCN dashboard, with a view to obtaining maximum
investment and impact funding.
ORGANISATIONAL:
Manage
PCN Practices organisation development in conjunction with the Clinical Directors
and support the strategic development of all PCN practices.
Ensure
the PCN has a Business Continuity policy that is updated and in which everyone
is kept fully aware.
Work
with the PCN Clinical Directors for strategic and operational planning
processes to support the PCNs objectives.
Support
the PCN Clinical Directors with the writing business and development plans as
required.
IM&T:
Ensure
the PCNs compliance with the GDPR and FOI along with other relevant
legislation and professional information management standards such as GMC/BMA
and LMC guidance.
To
oversee the administration of the PCN.
To
ensure the integrity of the system working with the CCG and other NHS bodies to
implement their guidance.
WELFARE:
Organise
PCN events including educational and organisational development sessions.
WORKING RELATIONSHIPS:
To
work as a flexible member of the PCN providing support to other team members
when necessary.
To
take an active role in the development and embedding of the PCNs culture,
values and reputation as providers of high quality services.
Encourage
staff to collaborate through sharing information and intelligence across
different activities.
The
post-holder will support the equality, diversity and rights of patients, carers
and colleagues, to include:
- Act in a way that recognises the
importance of peoples rights; interpreting them in a way that is consistent
with Practice procedure, policies and current legislation.
- Respect the privacy, dignity, needs
and beliefs of patients, carers and colleagues.
- Behave in a manner which is welcoming
to and of the individual, being non-judgmental and respecting individual circumstances
and rights.
PERSONAL/PROFFESIONAL DEVELOPMENT:
The post-holder will participate in any training programme
implemented by the PCN as part of this employment, such training to include:
Participation
in an annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development.
Taking
responsibility for own development, learning and performance and demonstrating
skill and activities to others who are undertaking similar work.
Training
may need to be undertaken outside of normal practice hours, and off site.
QUALITY AND GOVERNANCE:
The post-holder will strive to maintain quality within the PCN,
and will:
Alert
other team members to issues of quality and risk.
Assess
own performance and take accountability for own actions, either directly or
under supervision.
Work
effectively with individuals in other agencies.
Effectively
manage own time, workload and resources.
Ensure that the
PCN board and Clinical director adhere to the governance structure as set out
in the network agreement.
COMMUNICATION:
The PCN Business
Manager will ensure effective communication is maintained within the Network.
