Job summary
Newcastle South PCN are continuing on our journey to develop
and deliver innovative services to meet the needs of our local population. As
part of this, an exciting opportunity has arisen for a Care Co-ordinator specialising in Phlebotomy through the Additional Roles
Reimbursement Scheme (ARRS), to join our expanding team.
Job Purpose:
The role will be to primarily
co-ordinate and deliver phlebotomy clinics across 6 Practices on behalf of
Newcastle South PCN. This will involve
setting up clinic schedules, locations, accessing required equipment and
consumables and delivering the phlebotomy service at the identified
clinics. The post holder will be
expected to:
Work closely with practice teams to co-ordinate
the delivery of phlebotomy services across the PCN
Where appropriate to
co-ordinate access to additional services, team members and care packages
Deliver phlebotomy
services within GP Practices across the network
You will also be required to undertake assessments
under the Facilitation of Admission Avoidance Scheme. You would be required to undertake face to
face assessments with a specific cohort of patients who are eligible for the
scheme.
Main duties of the job
To support our PCN practices
in the delivery of the Facilitation of Admission Avoidance (FAAS) service,
delivering care within their scope of practice to the entitled patient
population. The care coordinator will deliver and assist clinical staff in
preventative care, health promotion and patient education.
The
role will also will include the co-ordination and delivery of phlebotomy
clinics; this will involve setting up clinic schedules, locations,
accessing required equipment and consumables and delivering the phlebotomy
service at the identified clinics.
The successful candidate
will be required to perform home visits but also work from any of the premises
where the practice or PCNs patients are being managed.
About us
Newcastle South PCN is a group six GP practices
serving a patient population of approximately 43,000. We are continuing our journey to develop and
deliver innovative services to meet the needs of our local population.
Working from our main base at Ryecroft Surgery in Newcastle
we support Silverdale Medical Centre, Madeley Medical Practice, Kingsbridge
Medical Practice, Keele Practice, Ashely Practice and Betley Practice.
We are a friendly and dynamic team consisting of Clinical
Pharmacists, Pharmacy Technicians, Care Coordinators and Social Prescribing
Link Workers, Health and Wellbeing Coach and Dietician. We also have the support of a Mental Health
Team and also First Contact Physiotherapist.
Job description
Job responsibilities
Key Service Responsibilities:
- Contribute to the long term condition reviews of patients within primary care as part of the multi-disciplinary team within the practice
- Co-ordinate the clinic schedule, room availability and patient lists for all phlebotomy clinics
- Provide phlebotomy care at each of the organised clinics (see phlebotomy section for more details)
- Undertake Assessments under the Facilitation of Admission Avoidance Scheme.
- Contribute to the delivery of long term condition clinics as and when required, through providing basic patient care such as phlebotomy, blood pressure and measurements
- Work alongside our team of Care Co-ordinators to ensure that all patients are effectively accessing care in accordance with their needs and wishes
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care
- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals
- Support the coordination and delivery of MDTs across the PCN
Phlebotomy Responsibilities:
- Obtaining patient consent for the collection of a blood sample(s)
- Performing venepuncture in accordance with practice protocols
- Maintaining accurate patient records
- The correct labelling, packaging and storing of ( various) samples
- Ensuring samples are sent to the laboratory in a timely manner
- Maintaining an effective liaison with the laboratory staff
- Support and participate in shared learning within the practice
Facilitation of Facilitation of Admission Avoidance Scheme
Identify eligible patients from a specified cohort
Ensure clinics are fully booked with identified patients
Carry out face to face assessments.
Ensure case management and care plans are written up and recorded at the end of each appointment, ensuring any referrals or actions are facilitated.
Administrative Responsibilities:
- Work with the GPs and other primary care professionals within the PCN to identify patients requiring access to phlebotomy
- Raise awareness within the PCN of the service and how to access it
- To work as a key member of the MDT to help support the development of effective MDT meetings.
- To ensure that action points identified within the MDT are recorded and followed up
Personal/Professional development:
- Participate in any training programme implemented by the PCN as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- To work in accordance with health and safety policies and procedures including reporting and recording any health and safety incident or accident
- Adhere to host employers adult and children safeguarding policies and procedures
For FAAS related work, the
post holder will be expected to:
Identify eligible patients from a specified
cohort.
Ensure clinics are fully booked with identified
patients.
Carry out face to face assessments.
Ensure case management and care plans are
written up and recorded at the end of each
appointment, ensuring any referrals or actions are facilitated.
For Phlebotomy related work, the post holder will be
expected to:
Work closely with practice teams to co-ordinate
the delivery of phlebotomy services across the PCN.
Where appropriate to co-ordinate access
to additional services, team members and care packages.
Deliver phlebotomy services within GP
Practices across the network.
Obtaining
patient consent for the collection of a blood sample(s).
Performing
venepuncture in accordance with practice protocols.
Maintaining
accurate patient records.
The
correct labelling, packaging and storing of ( various) samples.
Ensuring
samples are sent to the laboratory in a timely manner.
Maintaining
an effective liaison with the laboratory staff.
Support
and participate in shared learning within the practice.
You will help people to manage their needs through
answering queries, making and managing appointments, and ensuring that people
have good quality written or verbal information to help them make choices about
their care.
This job description is not exhaustive, and duties may vary with the requirements of the PCN
Job description
Job responsibilities
Key Service Responsibilities:
- Contribute to the long term condition reviews of patients within primary care as part of the multi-disciplinary team within the practice
- Co-ordinate the clinic schedule, room availability and patient lists for all phlebotomy clinics
- Provide phlebotomy care at each of the organised clinics (see phlebotomy section for more details)
- Undertake Assessments under the Facilitation of Admission Avoidance Scheme.
- Contribute to the delivery of long term condition clinics as and when required, through providing basic patient care such as phlebotomy, blood pressure and measurements
- Work alongside our team of Care Co-ordinators to ensure that all patients are effectively accessing care in accordance with their needs and wishes
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care
- Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their activation level
- Provide coordination and navigation for people and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches, and other primary care professionals
- Support the coordination and delivery of MDTs across the PCN
Phlebotomy Responsibilities:
- Obtaining patient consent for the collection of a blood sample(s)
- Performing venepuncture in accordance with practice protocols
- Maintaining accurate patient records
- The correct labelling, packaging and storing of ( various) samples
- Ensuring samples are sent to the laboratory in a timely manner
- Maintaining an effective liaison with the laboratory staff
- Support and participate in shared learning within the practice
Facilitation of Facilitation of Admission Avoidance Scheme
Identify eligible patients from a specified cohort
Ensure clinics are fully booked with identified patients
Carry out face to face assessments.
Ensure case management and care plans are written up and recorded at the end of each appointment, ensuring any referrals or actions are facilitated.
Administrative Responsibilities:
- Work with the GPs and other primary care professionals within the PCN to identify patients requiring access to phlebotomy
- Raise awareness within the PCN of the service and how to access it
- To work as a key member of the MDT to help support the development of effective MDT meetings.
- To ensure that action points identified within the MDT are recorded and followed up
Personal/Professional development:
- Participate in any training programme implemented by the PCN as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
- To work in accordance with health and safety policies and procedures including reporting and recording any health and safety incident or accident
- Adhere to host employers adult and children safeguarding policies and procedures
For FAAS related work, the
post holder will be expected to:
Identify eligible patients from a specified
cohort.
Ensure clinics are fully booked with identified
patients.
Carry out face to face assessments.
Ensure case management and care plans are
written up and recorded at the end of each
appointment, ensuring any referrals or actions are facilitated.
For Phlebotomy related work, the post holder will be
expected to:
Work closely with practice teams to co-ordinate
the delivery of phlebotomy services across the PCN.
Where appropriate to co-ordinate access
to additional services, team members and care packages.
Deliver phlebotomy services within GP
Practices across the network.
Obtaining
patient consent for the collection of a blood sample(s).
Performing
venepuncture in accordance with practice protocols.
Maintaining
accurate patient records.
The
correct labelling, packaging and storing of ( various) samples.
Ensuring
samples are sent to the laboratory in a timely manner.
Maintaining
an effective liaison with the laboratory staff.
Support
and participate in shared learning within the practice.
You will help people to manage their needs through
answering queries, making and managing appointments, and ensuring that people
have good quality written or verbal information to help them make choices about
their care.
This job description is not exhaustive, and duties may vary with the requirements of the PCN
Person Specification
Qualifications
Essential
- Qualified to NVQ Level 3 or equivalent level of knowledge in office procedures
Skills / Competencies
Essential
- Experience of planning and organising complex meetings / agendas
- Evidence of working with EMIS
- Evidence of ability to support collation and analysis of data
- Excellent verbal and written skills
- Ability to provide and receive complex information
- Excellent interpersonal skills
Desirable
- Proven record of accomplishment of effective use of networking and influencing skills
Experience
Essential
- Experience of venepuncture
- Experience of working under own direction
- Experience in a patient focused environment
- Evidence of experience in wide range of administrative systems and software programmes
Desirable
- Experience of supporting service improvement
- Previous experience in NHS / Primary Care / Local Authority role
Disposition / Attitudes
Essential
- Demonstrable ability to show kindness and compassion
- Demonstrate ability to reflect and learn from situations
- Identifies difficulties as challenges and works with others to identify solutions
- Identifies difficulties as challenges and works with others to identify solutions
- Demonstrates co-operative team working and awareness of the roles of other professionals
- Able to work on own initiative, organising and prioritising own workload to set deadlines
- Ability to adapt and change approach as circumstance dictates
- Persistence and ability to 'keep going' in difficult situations and with complex and uncertain pieces of work
- Understanding of and commitment to equality of opportunity and good working relationships
- An ability to maintain confidentiality and trust
- 'Can do' attitude, able to maintain positivity in the face of adversity
- Good time-keeping
- Flexible approach to work
- Ability to work flexibly across days of the week
Person Specification
Qualifications
Essential
- Qualified to NVQ Level 3 or equivalent level of knowledge in office procedures
Skills / Competencies
Essential
- Experience of planning and organising complex meetings / agendas
- Evidence of working with EMIS
- Evidence of ability to support collation and analysis of data
- Excellent verbal and written skills
- Ability to provide and receive complex information
- Excellent interpersonal skills
Desirable
- Proven record of accomplishment of effective use of networking and influencing skills
Experience
Essential
- Experience of venepuncture
- Experience of working under own direction
- Experience in a patient focused environment
- Evidence of experience in wide range of administrative systems and software programmes
Desirable
- Experience of supporting service improvement
- Previous experience in NHS / Primary Care / Local Authority role
Disposition / Attitudes
Essential
- Demonstrable ability to show kindness and compassion
- Demonstrate ability to reflect and learn from situations
- Identifies difficulties as challenges and works with others to identify solutions
- Identifies difficulties as challenges and works with others to identify solutions
- Demonstrates co-operative team working and awareness of the roles of other professionals
- Able to work on own initiative, organising and prioritising own workload to set deadlines
- Ability to adapt and change approach as circumstance dictates
- Persistence and ability to 'keep going' in difficult situations and with complex and uncertain pieces of work
- Understanding of and commitment to equality of opportunity and good working relationships
- An ability to maintain confidentiality and trust
- 'Can do' attitude, able to maintain positivity in the face of adversity
- Good time-keeping
- Flexible approach to work
- Ability to work flexibly across days of the week
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
