Senior Administrator Newcastle Central PCN

Job description

Job responsibilities

Main duties and responsibilities:

Provide administrative support to assist the members of the PCN in their collaborative work.

To act as the HR liaison between the PCN and ARRS staff, ensuring smooth communication and prompt resolution of requests and questions.

Assist with the general day to day support and HR functions and duties of ARRS staff

Support and work closely with the PCN Business Manager, Clinical Director and the member practices to ensure the smooth running of the PCN.

Be involved in the development of the PCN.

Production of performance and quality reports within the PCN and other network initiatives.

Provide high quality co-ordination support across a range of services and projects delivered by the PCN

Develop and maintain good relationships with all stakeholders involved in the PCN

Assist in the planning and delivery of PCN Board objectives, as well as those in the PCN DES/IIF.

Managing communications:

Using PCN dashboards to monitor progress

Manage contractual requirements on behalf of the PCN.

To support the PCN Business Manager in collating feedback / data on behalf of the Network.

Schedule meetings/ send invitations and agenda with ARRS staff meetings.

Administrative support and minute taking of PCN/ARRS staff meetings.

Manage Clarity GP TeamNet HR software

HR/Recruitment support:

Support with the recruitment process of the ARRS roles, working alongside the GP Federation

Prepare induction and co-ordinate the training and development of the new ARRS funded roles within the PCN

To provide advice / support to the PCN ARRS roles on any staffing issues

Ensuring correct processes and policies are in place and regularly updated and followed by staff

Order equipment including IT, clinical and non-clinical supplies

Supporting ARRS staff with simple IT issues.

Organise work structure /rotas when required

Ensure appraisals are up to date and carried out in a timely manner

First point of contact for any HR related matters, i.e. authorising annual leave/study leave, recording sick leave

IM&T:

Ensure the PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.

To oversee the administration of the PCN.

To ensure the integrity of the system working with the CCG to implement their guidance.

WELFARE:

Organise PCN events including educational and organisational development sessions

WORKING RELATIONSHIPS:

To work as a flexible member of the PCN providing support to other team members when necessary.

To take an active role in the development and embedding of the PCNs culture, values, and reputation as providers of high-quality services.

Encourage staff to collaborate through sharing information and intelligence across different activities.

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Act in a way that recognises the importance of people's rights; interpreting them in a way that is consistent with Practice procedure, policies, and current legislation.

Respect the privacy, dignity, needs and beliefs of patients, carers, and colleagues.

Behave in a manner which is welcoming to and of the individual, being non-judgmental and respecting individual circumstances and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

Training may need to be undertaken outside of normal practice hours, and off site

QUALITY AND GOVERNANCE:

The post-holder will strive to maintain quality within the PCN and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision.

Work effectively with individuals in other agencies

Effectively manage own time, workload, and resources

COMMUNICATION:

The PCN Business Manager will ensure effective communication is maintained within the Network.

Person Specification

Experience

Essential

• At least one years' experience of administrative / HR duties
• Experience of working as part of a team

Desirable

• Experience in a personnel or recruitment environment and dealing competently with a range of employee enquiries.
• Minimum of 6 months working within the NHS / Primary Care environment

Knowledge and skills

Essential

• Understanding the necessity for confidentiality
• Effective IT systems knowledge.
• Understanding of personal responsibility regarding Health and Safety
• Well organised with the ability to multi-task and work as part of a team
• Can translate policy guidance into practical action
• Ability to source and analyse HR information, providing managers with appropriate data and suggestions for improvement
• Willingness to adapt to change and pick up new skills
• Ability to develop good working relationships with colleagues and stakeholders
• Good written/verbal communication skills
• Good IT Skills in Microsoft Office: Word, Excel, Outlook, Internet
• Ability to solve basic IT issues

Desirable

• A working knowledge of HR policies and procedures and of basic employment legislation
• Understanding of General Practice
• Ability to write promotional reports and articles for publication

Judgement and decision-making

Essential

• Comfortable working to agreed objectives/duties
• Ability to work without direct supervision

Personal qualities and attributes

Essential

• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• Ability to work flexibly and enthusiastically within a team and on own initiative
• Strong organisational skills, including planning, prioritising, time management and record keeping

Flexibility

Essential

• Flexible approach to undertaking a wide variety of tasks
• Flexible with regard to working hours, e.g. holiday and sickness cover
• Interested in learning new skills/taking on new challenges
• Willingness to work flexible hours when required to meet work demands

Desirable

• Able to undertake training outside of standard working hours if required

Qualifications

Essential

• Good standard of education minimum of 3 GCSEs grade C or above (or equivalent) including English Language and Maths.

Desirable

• CIPD qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Staffordshire GP Federation

Address

Newcastle Central PCN

and all practices within

ST5 3TF

Employer's website

https://www.nsgpfed.org.uk/ (Opens in a new tab)