Job summary
Admin
Assistant
Location: The Nook Hospice - NR14 7PX
Hours: Part Time, 30 hours per week - over
4 or 5 days per week
Contract: Permanent
Salary: up to £25,000 per annum,
experience dependent
Main duties of the job
Are you:
- Aconfident administrator who has experience of Front Desk/Reception duties.
Do you have:
- A proven ability to provide administrative support including taking minutes at meetings, creating letters and reports.
- Experience of using Microsoft packages including Excel, Word and Outlook.
- Experience of working with spreadsheets.
- Previous experience of working with System One is beneficial, however not essential.
The role:
- Working with the Lead Administrator you will cover both the admin office and front desk.
- You will welcome families, service users, visitors to the hospice and provide support the admin needs of the hospice.
Interview Date:29thApril 2025
About us
Comprehensive range of benefits:
Free
onsite parking & subsidised meals at our hospices
Pool
car provided when working in the community
Employee
health cash plan & wellbeing support schemes
NHS
pension - continuation if already contributing
Enhanced
Annual leave Entitlement - 27 days + 8 UK Bank Holidays
Additional
holiday purchase scheme
AVIVA
pension package up to 7% Employer Contribution including Life Assurance
Free
eye tests & cycle to work scheme
East Anglia's Children's Hospices (EACH) supports families and cares
for children and young people with life threatening conditions across
Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual
feels valued and respected.We are committed to building a culture of
inclusion where differences are embraced.We are actively seeking talent
from all walks of life, recognising that diversity drives innovation,
creativity and success.
Join us on a journey to create a more inclusive workplace, where
everyone has equal opportunities to grow, contribute and succeed. We welcome
candidates from all backgrounds to apply for opportunities at EACH and
adjustments will be made to facilitate the application and selection
process.
Job description
Job responsibilities
Job Summary:
To provide an effective and
efficient administrative support service for EACH Ipswich/Milton or The Nook.
Responsibilities
Provide administration support:
answering telephone, taking messages, greeting families and visitors.
Work as one team with other
administrators on site, volunteer receptionists and tri site.
Deal with post and distribute
them appropriately. Postage and Franking.
Provide secretarial support as
required, e.g. typing letters and reports, taking and typing minutes,
photocopying, scanning and filing, excel mail merges.
Maintain a supply of office
stationery and other administrative stationery as required, e.g. forms,
signing-in sheets, duty rota sheets. Produce mail merged information on
request: labels, letters etc.
Maintain good communication and
relations between the different EACH sites, external organisations and
individuals.
Updating System 1, the
electronic patient record database, requiring a methodical approach /attention
to detail.
Attend staff meetings and
training as required.
Update weekly off-duty rotas,
file expense forms, and extra duty claim forms.
Prepare self-rostering off duty,
booking calls for care delivery and self-care.
Support lead admin in volunteer
driver rotas and lone working.
Being part of the evac hydro
rota.
Room bookings
Any other administrator roles
required.
Job description
Job responsibilities
Job Summary:
To provide an effective and
efficient administrative support service for EACH Ipswich/Milton or The Nook.
Responsibilities
Provide administration support:
answering telephone, taking messages, greeting families and visitors.
Work as one team with other
administrators on site, volunteer receptionists and tri site.
Deal with post and distribute
them appropriately. Postage and Franking.
Provide secretarial support as
required, e.g. typing letters and reports, taking and typing minutes,
photocopying, scanning and filing, excel mail merges.
Maintain a supply of office
stationery and other administrative stationery as required, e.g. forms,
signing-in sheets, duty rota sheets. Produce mail merged information on
request: labels, letters etc.
Maintain good communication and
relations between the different EACH sites, external organisations and
individuals.
Updating System 1, the
electronic patient record database, requiring a methodical approach /attention
to detail.
Attend staff meetings and
training as required.
Update weekly off-duty rotas,
file expense forms, and extra duty claim forms.
Prepare self-rostering off duty,
booking calls for care delivery and self-care.
Support lead admin in volunteer
driver rotas and lone working.
Being part of the evac hydro
rota.
Room bookings
Any other administrator roles
required.
Person Specification
Experience
Essential
- Minimum two years experience in an administrative role
Desirable
- Customer Service or Charity sector experience.
Skills & Abilities
Essential
- Thorough & organised
- Good attention to detail
- Team worker
- Excellent interpersonal skills
- Ability to work with minimum supervision
- Flexible approach to work
- Confident and telephone manner
- Excellent verbal and written communication skills
Qualifications
Essential
- Good English language skills
- IT skills including Microsoft Office (Word, Excel, Outlook, Explorer, Internet and PowerPoint)
- A knowledge of databases
- CSE / GCSE English & Maths Grade C or above or equivalent
Desirable
- Experience of using SytmOne
Person Specification
Experience
Essential
- Minimum two years experience in an administrative role
Desirable
- Customer Service or Charity sector experience.
Skills & Abilities
Essential
- Thorough & organised
- Good attention to detail
- Team worker
- Excellent interpersonal skills
- Ability to work with minimum supervision
- Flexible approach to work
- Confident and telephone manner
- Excellent verbal and written communication skills
Qualifications
Essential
- Good English language skills
- IT skills including Microsoft Office (Word, Excel, Outlook, Explorer, Internet and PowerPoint)
- A knowledge of databases
- CSE / GCSE English & Maths Grade C or above or equivalent
Desirable
- Experience of using SytmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
