Lead Administrator

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Job summary

Lead Administrator

The Nook Hospice - Framingham Earl, Norfolk, NR14 7PX

Full-Time, 37.5 hours per week

Permanent Contract

Salary £24,000-£26,000 per annum, dependant on experience

We are looking for an experienced Lead Administrator to co-ordinate the administrative activity at our hospice, The Nook.

Do you want to use your skills to help support children and young people with life threatening conditions and their families?

Main duties of the job

Are you:

A confident communicator both verbally and written?
An experienced user of software systems including Microsoft Word, Excel, Outlook, Explorer and PowerPoint?

Do you have:

Previous experience of working in an administrative role?
Previous experience of minute taking?
Experience of electronically collating and reporting on data?
Excellent organisational skills and the flexibility to respond to changing priorities and deliver accurate work within tight deadlines?

Responsibilities include:

Coordinating an effective and efficient administrative support service for the hospice Care team.
Maintaining effective office systems, supporting audit activities and managing correspondence.
Training and supervising administrative staff, reception volunteers and volunteer driver schedules.
Ensuring the hospice reception provides a welcoming first point of contact for visitors and appropriately address or refer queries arising.

About us

Comprehensive range of benefits:

Free onsite parking
Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
Subsidised meals
Additional holiday purchase scheme
AVIVA pension package up to 7% Employer Contribution
NHS pension - continuation of if already contributing
Free Eye Tests
Cycle to work scheme
Employee Assistance Programme

East Anglia's Children's Hospices (EACH) supports families and cares for children and young people with life threatening conditions across Cambridgeshire, Essex, Norfolk and Suffolk.

We are extremely proud to say all three of our hospice services were rated OUTSTANDING when last inspected by the Care Quality Commission. This fantastic achievement is due to the commitment and professionalism of our wonderfully dedicated employees and volunteers.

At EACH we are committed to promoting equality and respecting diversity. We actively welcome applications from all sections of the community, in particular from eligible candidates from BAME backgrounds.

EACH is proud to be Investors in People accredited.

Date posted

21 July 2023

Pay scheme

Other

Salary

Depending on experience £24,000 - £26,000, per annum

Contract

Permanent

Working pattern

Full-time

Reference number

B0069-LAdmin-Nook

Job locations

The Nook

Pigot Lane

Norwich

NR14 7PX

Job description

Job responsibilities

Responsibilities

1. Co-ordinate administration activity for the Care team, maintaining effective office systems including developing and managing databases, supporting audit activities, managing correspondence, photocopying, filing and managing electronic diaries and bookings.

2. Take minutes and provide administrative support for meetings including the Locality Multi-Professional and Quality and Safety Group meetings.

3. Train and supervise administrative staff and reception volunteers and volunteer driver schedules.

4. Ensure the hospice reception is staffed as required to provide the first point of contact for visitors, appropriately addressing or referring queries arising.

5. Liaise with external professionals and the families who use EACH service, to request and verify information as required.

6. Process new referrals uploading the documentation to the electronic care records system (SystmOne) for weekly Central Panel discussion.

7. Input information and run quarterly care activity reports from SystmOne for the Operational Performance Report.

8. Act as a SystmOne Sponsor by setting up new users, unlocking, recertifying and cancelling SystmOne cards, using the online Care Identity Service.

9. Process incoming MHRA Alerts and distribute them, as directed by the Care Manager.

10. Ensure the paper care records are managed and archived in line with EACH policy.

11. Provide new starters with induction packs, ensure they are set up and train them on the IT systems

12. Maintain the stationery stock and order as required.

13. Process monthly petty cash reconciliation receipts and spreadsheet for sending to the Finance Dept.

14. Link with finance and local commissioners finance to produce statuary funding costing and agreements as directed by Service Manager.