Job summary
Individual
Giving Manager
- Role can be
based at any of our three hospices with hybrid working.
- Full or Part-Time,
minimum 30 hours per week
- Permanent
Contract
- Salary £37,000 per
annum
Join the EACH Fundraising Team to play a key role in implementing our new four year strategy.
Are you an experienced Individual Giving Manager or Direct Marketing fundraising professional?
This pivotal role will deliver EACHs new Individual Giving strategy focused on donor insight and analysis, ensuring financial targets are met across all areas through effective budget, project, data, and team management.
In this role, you will work collaboratively with teams across EACH, partnering with the Database team to leverage donor insight and segmentation for campaign development, and with the Marketing and Communications team to deliver creative, brand-aligned campaigns.
Do you have
experience of:
- Campaign
management with a demonstrable track record of achievement
- Effective
strategy delivery
- Income and
expenditure budget management
- Line management
- Project
management delivery of campaigns within agreed timescales and budgets
- Collaborative
success from working with colleagues across departments
Main duties of the job
Responsibilities
include:
- Analysing donor
data and trends to understand supporter behaviour.
- Using donor
insights to develop effective campaigns and stewardship journeys that engage
current, lapsed, and new supporters.
- Delivering
impactful digital and direct mail print donation campaigns.
- Managing
one-off gifts up to £1,000.
- Overseeing our
third-party Lottery partnership.
- Leading
improvements in Legacy marketing and stewardship of in-memory supporters.
- Driving
enhancements to our Regular Giving programme.
- Line managing
and working closely with the Senior Individual Giving Officer.
- Managing income
and expenditure budgets across all Individual Giving activities.
Please visit
our website www.each.org.uk to view the
full job description and person specification and to apply.
Closing
date: 11.01.2026
Interviews:
First interview: 15.01.26 or 20.01.26
(via Teams)
Second interview: 28.01.25 (in person,
hospice location tbc)
About us
Comprehensive range of benefits:
- Free onsite parking &
subsidised meals at our hospices
- Pool car provided when working in
the community
- Employee health cash plan &
wellbeing support schemes
- NHS pension - continuation if
already contributing
- Enhanced Annual leave Entitlement -
27 days + 8 UK Bank Holidays
- Additional holiday purchase scheme
- AVIVA pension package up to 7%
Employer Contribution including Life Assurance
- Free eye tests & cycle to work
scheme
East Anglia's Children's Hospices (EACH) supports families and cares
for children and young people with life threatening conditions across
Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual
feels valued and respected.We are committed to building a culture of
inclusion where differences are embraced.We are actively seeking talent
from all walks of life, recognising that diversity drives innovation,
creativity and success.
Join us on a journey to create a more inclusive workplace, where
everyone has equal opportunities to grow, contribute and succeed. We welcome
candidates from all backgrounds to apply for opportunities at EACH and
adjustments will be made to facilitate the application and selection
process.
Job description
Job responsibilities
Responsible for managing and enhancing Individual Giving programmes to deliver sustainable income growth in line with the charitys four-year strategy. Activities include analysing donor data and trends to inform campaign development, creating effective stewardship journeys for current, lapsed, and new supporters, and implementing improvements across Regular Giving, Legacy marketing, and in-memory giving. Oversight of digital and print campaigns, one-off gifts up to £1,000, and a third-party Lottery partnership ensures a diverse and impactful fundraising approach.
Accountable for budget management across all Individual Giving activities, ensuring compliance with financial, regulatory, and GDPR standards. Collaboration with internal teams leverages donor insight and segmentation for creative, brand-aligned campaigns that strengthen retention, increase donor uplift, and acquire new supporters. Strategic thinking and data-driven decision-making underpin efforts to enhance donor loyalty and maximise income growth.
Responsibilities
- Deliver EACH's new Individual Giving strategy focused on donor insight and analysis, ensuring financial targets, KPIS and a strong ROI are met across all areas through effective budget, project, data, and team management.
- Oversee Individual Giving budgets, including income and expenditure reporting, forecasting, and variance analysis building robust mitigation plans where necessary.
- Plan and execute donation campaigns and stewardship journeys, managing end-to-end delivery and conducting performance reviews to inform future improvements.
- Develop and optimise Regular Giving campaigns strengthening retention, increasing donor uplift, and acquiring new supporters.
- Manage and grow the Local Hospice Lottery partnership, fostering strong external relationships with support from the wider team.
- Provide effective line management, focusing on personal development, training, and performance monitoring through regular 1:1s, quarterly reviews, and annual appraisals.
- Collaborate with the Database team to analyse data and supporter segmentation, driving successful campaigns targeting and testing current, lapsed, and new donors.
- Work closely with the Head of Supporter Engagement to ensure Individual Giving income streams meet or exceed targets and strategy is delivered.
- Create idea frameworks and clear briefs, allowing the Marketing and Communications team to design impactful, response-driven campaigns aligned with brand guidelines across all Individual Giving activities.
- Monitor and report on campaign performance, analysing KPIs, identifying trends, and implementing improvements based on data and feedback.
- Communicate effectively with internal teams, ensuring timely updates and adherence to processes across Fundraising, Finance, Data, Supporter Care, and Marketing.
- Build strong relationships with external suppliers and agencies, negotiating costs and ensuring successful project delivery.
- Stay informed on sector trends and best practices, applying insights to enhance supporter experience and campaign effectiveness.
- Identify opportunities for collaborating on integrated campaigns with teams from across the organisation to maximise engagement from new and existing audiences.
- Ensure Individual Giving content is accurate and engaging across all channels, including website, social media, and print.
- Maintain compliance with data protection regulations and uphold best practice standards set by ICO, DMA, Fundraising Regulator, Gambling Commission, Institute of Fundraising, and ASA.
Job description
Job responsibilities
Responsible for managing and enhancing Individual Giving programmes to deliver sustainable income growth in line with the charitys four-year strategy. Activities include analysing donor data and trends to inform campaign development, creating effective stewardship journeys for current, lapsed, and new supporters, and implementing improvements across Regular Giving, Legacy marketing, and in-memory giving. Oversight of digital and print campaigns, one-off gifts up to £1,000, and a third-party Lottery partnership ensures a diverse and impactful fundraising approach.
Accountable for budget management across all Individual Giving activities, ensuring compliance with financial, regulatory, and GDPR standards. Collaboration with internal teams leverages donor insight and segmentation for creative, brand-aligned campaigns that strengthen retention, increase donor uplift, and acquire new supporters. Strategic thinking and data-driven decision-making underpin efforts to enhance donor loyalty and maximise income growth.
Responsibilities
- Deliver EACH's new Individual Giving strategy focused on donor insight and analysis, ensuring financial targets, KPIS and a strong ROI are met across all areas through effective budget, project, data, and team management.
- Oversee Individual Giving budgets, including income and expenditure reporting, forecasting, and variance analysis building robust mitigation plans where necessary.
- Plan and execute donation campaigns and stewardship journeys, managing end-to-end delivery and conducting performance reviews to inform future improvements.
- Develop and optimise Regular Giving campaigns strengthening retention, increasing donor uplift, and acquiring new supporters.
- Manage and grow the Local Hospice Lottery partnership, fostering strong external relationships with support from the wider team.
- Provide effective line management, focusing on personal development, training, and performance monitoring through regular 1:1s, quarterly reviews, and annual appraisals.
- Collaborate with the Database team to analyse data and supporter segmentation, driving successful campaigns targeting and testing current, lapsed, and new donors.
- Work closely with the Head of Supporter Engagement to ensure Individual Giving income streams meet or exceed targets and strategy is delivered.
- Create idea frameworks and clear briefs, allowing the Marketing and Communications team to design impactful, response-driven campaigns aligned with brand guidelines across all Individual Giving activities.
- Monitor and report on campaign performance, analysing KPIs, identifying trends, and implementing improvements based on data and feedback.
- Communicate effectively with internal teams, ensuring timely updates and adherence to processes across Fundraising, Finance, Data, Supporter Care, and Marketing.
- Build strong relationships with external suppliers and agencies, negotiating costs and ensuring successful project delivery.
- Stay informed on sector trends and best practices, applying insights to enhance supporter experience and campaign effectiveness.
- Identify opportunities for collaborating on integrated campaigns with teams from across the organisation to maximise engagement from new and existing audiences.
- Ensure Individual Giving content is accurate and engaging across all channels, including website, social media, and print.
- Maintain compliance with data protection regulations and uphold best practice standards set by ICO, DMA, Fundraising Regulator, Gambling Commission, Institute of Fundraising, and ASA.
Person Specification
Skills & Abilities
Essential
- Target driven, with a keen interest in cost effective planning
- Organised with the ability to work under pressure and prioritise in a busy environment, meeting deadlines
- Excellent communication skills
- Ability to work proactively and make decisions, demonstrate initiative, and take action to solve problems and maximise opportunities
- Creative and innovative thinking
Other Requirements
Essential
- A passion for making a difference to ensure the charitys success
- A full, valid driving licence and access to a car to travel to our three sites for meetings
Experience
Essential
- Experience in an Individual Giving or Direct Marketing role
- Significant experience of campaign management with a demonstrable track record of achievement
- Effective strategy delivery
- Income and expenditure budget management
- Line management
- Project management delivery of campaigns within agreed timescales and budgets
- Evidence of collaborative success from working with colleagues across departments
Desirable
- Experience of working within a Direct Marketing function in the charity sector
- Experience of working with issues of health and/or disability
- Experience of using digital platforms for delivery and marketing of projects/campaigns
Qualifications
Essential
- Knowledge of Data Protection
- Database reporting and data analysis, using key data insight to inform decision making
- Use of Microsoft packages
Desirable
- Knowledge of Gift Aid, Charity Law, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK
- Experience of using Raisers Edge and Power BI
- Using AI to improve performance
Person Specification
Skills & Abilities
Essential
- Target driven, with a keen interest in cost effective planning
- Organised with the ability to work under pressure and prioritise in a busy environment, meeting deadlines
- Excellent communication skills
- Ability to work proactively and make decisions, demonstrate initiative, and take action to solve problems and maximise opportunities
- Creative and innovative thinking
Other Requirements
Essential
- A passion for making a difference to ensure the charitys success
- A full, valid driving licence and access to a car to travel to our three sites for meetings
Experience
Essential
- Experience in an Individual Giving or Direct Marketing role
- Significant experience of campaign management with a demonstrable track record of achievement
- Effective strategy delivery
- Income and expenditure budget management
- Line management
- Project management delivery of campaigns within agreed timescales and budgets
- Evidence of collaborative success from working with colleagues across departments
Desirable
- Experience of working within a Direct Marketing function in the charity sector
- Experience of working with issues of health and/or disability
- Experience of using digital platforms for delivery and marketing of projects/campaigns
Qualifications
Essential
- Knowledge of Data Protection
- Database reporting and data analysis, using key data insight to inform decision making
- Use of Microsoft packages
Desirable
- Knowledge of Gift Aid, Charity Law, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK
- Experience of using Raisers Edge and Power BI
- Using AI to improve performance
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
