Job summary
Are you a compassionate and experienced nurse ready to lead and coordinate high-quality palliative care services for children and young people? Join our dedicated team at East Anglia Childrens Hospices (EACH) as a Care Manager at our Treehouse hospice.
As a Care Manager, you will play a pivotal role in the day-to-day coordination and delivery of outstanding palliative care services. Working alongside another Care Manager and reporting to the Service Manager, you will lead a team of Team Leaders and care professionals to ensure the highest standards of care and support for children, young people, and their families
Main duties of the job
Are you:
- A Registered Nurse (Child) or equivalent with experience in childrens palliative care.
- An excellent communicator and problem-solver.
- Organised with strong time management skills.
Do you have:
- Proven leadership experience managing multi-disciplinary teams.
- The ability to work independently and collaboratively in a multidisciplinary setting.
- Strong understanding of clinical governance and safeguarding.
- Current full, valid driving license and access to transport.
Responsibilities include:
- Oversee the delivery of care services and manage daily operations.
- Lead and support Team Leaders and care coordination teams.
- Ensure compliance with CQC standards and contribute to service development.
- Manage rotas, on-call arrangements, and resource allocation.
- Support recruitment, induction, and staff development.
- Collaborate with external partners and represent EACH at key meetings.
- Participate in quality assurance, audits, and safeguarding processes.
About us
Comprehensive range of benefits:
Free
onsite parking & subsidised meals at our hospices
Pool
car provided when working in the community
Employee
health cash plan & wellbeing support schemes
NHS
pension - continuation if already contributing
Enhanced
Annual leave Entitlement - 27 days + 8 UK Bank Holidays
Additional
holiday purchase scheme
AVIVA
pension package up to 7% Employer Contribution including Life Assurance
Free
eye tests & cycle to work scheme
East Anglia's Children's Hospices (EACH) supports families and cares
for children and young people with life threatening conditions across
Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual
feels valued and respected. We are committed to building a culture of
inclusion where differences are embraced. We are actively seeking talent
from all walks of life, recognising that diversity drives innovation,
creativity and success.
Join us on a journey to create a more inclusive workplace, where
everyone has equal opportunities to grow, contribute and succeed. We welcome
candidates from all backgrounds to apply for opportunities at EACH and
adjustments will be made to facilitate the application and selection
process.
Job description
Job responsibilities
- Co-ordinate the day to day delivery of all elements of care services highlighting potential emerging issues to the relevant member of the Locality Leadership Team.
- Participate in daily Care Planning meetings.
- Ensure the effective and efficient use of resources.
- Prepare, review and provide oversight of the nursing care duty rota and local on call arrangements.
- Liaise with other locality Care Managers to ensure effective allocation of staff across localities.
- Participate in operational planning for group events and activities ensuring the best use of resources.
- Assist the Service Manager to implement arrangements which ensure that the service complies with the Care Quality Commissions fundamental standards in respect of the regulated activity.
- Contribute to the development of the care service model on designated pieces of work.
- Manage the multi-professional Team Leaders and care co-ordination teams in the absence of a team leader, including performance management and development, management supervision and appraisals.
- Participate in the recruitment and selection process, as required.
- Support the induction of new care staff within the locality.
- Manage sickness and capability issues escalating as required.
- Manage requests for annual leave for all care staff ensuring there is adequate cover for service delivery.
- Oversee and authorise timesheets for care staff.
- Participate in tri-site Team Leader meetings and deliver sessions as required.
- In the absence of members of the Locality Leadership Team complete CQC and CDOP notification of deaths and attend Central Panel and Operational Leadership Team meetings and any other meetings to represent the locality, as required.
- Provide oversight of the care co-ordination of families with Team Leaders, ensuring new referrals, Holistic Needs Assessments and care assessments are progressed and completed to meet targets.
- Actively participate in weekly Locality Multi Professional and team meetings ensuring staff are made available to attend as required and complete allocated tasks.
- Assist the Locality Leadership Team to ensure the effective management of incidents, complaints and concerns ensuring investigations and follow up actions are completed and reporting to external bodies, as required.
- Review all Medicines and Healthcare products Regulatory Agency (MHRA) alerts, take appropriate action in conjunction with the Care Managers at other localities.
- Participate in quality and safety group activities including audits as required.
- Collaborate with external partners and agencies as directed by the Locality Leadership Team.
- Support the Service Manager to facilitate visits arranged by the Fundraising Team and other external professionals.
- Share professional expertise with Care Team colleagues, providing support and training where appropriate.
- Support less experienced staff to develop skills in organising, prioritising and delegation.
- Be responsible for own on-going practice development and lifelong learning by adopting a reflective approach to personal practice; participating in appraisal, clinical and safeguarding supervision, reflective practice, education and training.
- Act as a representative and advocate for the organisation and to maintain positive and effective communication with other agencies involved with families receiving EACH services.
- To attend discharge planning, review and debrief meetings as appropriate.
- Work autonomously without supervision, ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code: Standards of Conduct, Performance and Ethics for Nurses and Midwives.
Job description
Job responsibilities
- Co-ordinate the day to day delivery of all elements of care services highlighting potential emerging issues to the relevant member of the Locality Leadership Team.
- Participate in daily Care Planning meetings.
- Ensure the effective and efficient use of resources.
- Prepare, review and provide oversight of the nursing care duty rota and local on call arrangements.
- Liaise with other locality Care Managers to ensure effective allocation of staff across localities.
- Participate in operational planning for group events and activities ensuring the best use of resources.
- Assist the Service Manager to implement arrangements which ensure that the service complies with the Care Quality Commissions fundamental standards in respect of the regulated activity.
- Contribute to the development of the care service model on designated pieces of work.
- Manage the multi-professional Team Leaders and care co-ordination teams in the absence of a team leader, including performance management and development, management supervision and appraisals.
- Participate in the recruitment and selection process, as required.
- Support the induction of new care staff within the locality.
- Manage sickness and capability issues escalating as required.
- Manage requests for annual leave for all care staff ensuring there is adequate cover for service delivery.
- Oversee and authorise timesheets for care staff.
- Participate in tri-site Team Leader meetings and deliver sessions as required.
- In the absence of members of the Locality Leadership Team complete CQC and CDOP notification of deaths and attend Central Panel and Operational Leadership Team meetings and any other meetings to represent the locality, as required.
- Provide oversight of the care co-ordination of families with Team Leaders, ensuring new referrals, Holistic Needs Assessments and care assessments are progressed and completed to meet targets.
- Actively participate in weekly Locality Multi Professional and team meetings ensuring staff are made available to attend as required and complete allocated tasks.
- Assist the Locality Leadership Team to ensure the effective management of incidents, complaints and concerns ensuring investigations and follow up actions are completed and reporting to external bodies, as required.
- Review all Medicines and Healthcare products Regulatory Agency (MHRA) alerts, take appropriate action in conjunction with the Care Managers at other localities.
- Participate in quality and safety group activities including audits as required.
- Collaborate with external partners and agencies as directed by the Locality Leadership Team.
- Support the Service Manager to facilitate visits arranged by the Fundraising Team and other external professionals.
- Share professional expertise with Care Team colleagues, providing support and training where appropriate.
- Support less experienced staff to develop skills in organising, prioritising and delegation.
- Be responsible for own on-going practice development and lifelong learning by adopting a reflective approach to personal practice; participating in appraisal, clinical and safeguarding supervision, reflective practice, education and training.
- Act as a representative and advocate for the organisation and to maintain positive and effective communication with other agencies involved with families receiving EACH services.
- To attend discharge planning, review and debrief meetings as appropriate.
- Work autonomously without supervision, ensuring personal accountability in accordance with the Nursing and Midwifery Council (NMC) code: Standards of Conduct, Performance and Ethics for Nurses and Midwives.
Person Specification
Qualifications
Essential
- Registered Nurse (Child) or other Registered Nurse qualification with experience of supporting children/ young people
- Professional knowledge acquired through degree or diploma or other professional training relevant to childrens palliative care.
- Knowledge of clinical governance and the ability to ensure that practice is clinically effective
- Knowledge of the law and regulatory requirements which underpin best practice in safeguarding children.
- IT literate using the MS Office package (including regular use of word processing, spreadsheets, E-Mail and PowerPoint).
Desirable
- Evidence of childrens palliative care knowledge underpinned by theory and experience.
Experience
Essential
- Experience as a band 6 nurse or above
- Experience of working with children/ young people
- Demonstrated experience of managing a professional multi-disciplinary team
- Evidence of leadership skills, motivation and development of people
- Experience of managing safeguarding issues
Desirable
- Experience of providing community care services
Skills and abilities
Essential
- Evidence of a proactive approach to the care delivery process
- Skilled in leading and supporting teams to achieve shared goals.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and compassionately to diverse audiences, including families, colleagues, and external professionals.
- Ability to reflect on practice and propose changes.
- Demonstrates initiative and the ability to act independently.
- Strong problem-solving skills, with the ability to assess complex situations, identify root causes, and implement effective solutions independently or collaboratively.
- Excellent time management skills, with the ability to prioritise tasks, meet deadlines, and adapt to changing demands.
- Collaborative team player with the ability to build positive working relationships, contribute to shared goals, and support colleagues across disciplines.
- Enthusiastic approach to work
- A flexible attitude and approach to the changing work environment and to provide the flexibility of service required by the families seeking EACH services.
- Demonstrated reliability and consistency in delivering high-quality care, meeting deadlines, and maintaining professional standards under pressure.
- Able to work compassionately and effectively within a palliative care environment.
Other requirements
Essential
- Current full, valid driving license.
- Own transport (EACH has a small pool of cars which can be used when available).
- Evidence of commitment to own continuing professional development
Person Specification
Qualifications
Essential
- Registered Nurse (Child) or other Registered Nurse qualification with experience of supporting children/ young people
- Professional knowledge acquired through degree or diploma or other professional training relevant to childrens palliative care.
- Knowledge of clinical governance and the ability to ensure that practice is clinically effective
- Knowledge of the law and regulatory requirements which underpin best practice in safeguarding children.
- IT literate using the MS Office package (including regular use of word processing, spreadsheets, E-Mail and PowerPoint).
Desirable
- Evidence of childrens palliative care knowledge underpinned by theory and experience.
Experience
Essential
- Experience as a band 6 nurse or above
- Experience of working with children/ young people
- Demonstrated experience of managing a professional multi-disciplinary team
- Evidence of leadership skills, motivation and development of people
- Experience of managing safeguarding issues
Desirable
- Experience of providing community care services
Skills and abilities
Essential
- Evidence of a proactive approach to the care delivery process
- Skilled in leading and supporting teams to achieve shared goals.
- Excellent written and verbal communication skills, with the ability to convey complex information clearly and compassionately to diverse audiences, including families, colleagues, and external professionals.
- Ability to reflect on practice and propose changes.
- Demonstrates initiative and the ability to act independently.
- Strong problem-solving skills, with the ability to assess complex situations, identify root causes, and implement effective solutions independently or collaboratively.
- Excellent time management skills, with the ability to prioritise tasks, meet deadlines, and adapt to changing demands.
- Collaborative team player with the ability to build positive working relationships, contribute to shared goals, and support colleagues across disciplines.
- Enthusiastic approach to work
- A flexible attitude and approach to the changing work environment and to provide the flexibility of service required by the families seeking EACH services.
- Demonstrated reliability and consistency in delivering high-quality care, meeting deadlines, and maintaining professional standards under pressure.
- Able to work compassionately and effectively within a palliative care environment.
Other requirements
Essential
- Current full, valid driving license.
- Own transport (EACH has a small pool of cars which can be used when available).
- Evidence of commitment to own continuing professional development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
