Job summary
East Anglia's Children's Hospices (EACH) is looking for a compassionate and analytical Individual Giving and Legacy Officer to join our Fundraising Directorate.
This is a fantastic opportunity to join a busy and rewarding fundraising team. You will deliver exceptional supporter experience, analyse fundraising data, and while making a meaningful impact in the lives of children, young people, and families across East Anglia.
Main duties of the job
- Providing excellent customer service for individual giving and legacy supporters including: handling telephone enquiries, responding to emails, updating or database and ensuring all queries are answered promptly and professionally.
- Drafting supporter communications in an appreciative and thoughtful manner.
- Supporting the Individual Giving Manager in developing and delivering fundraising appeals
About us
Comprehensive range of benefits:
-
Free
onsite parking & subsidised meals at our hospices
-
Pool
car provided when working in the community
-
Employee
health cash plan & wellbeing support schemes
-
NHS
pension - continuation if already contributing
-
Enhanced
Annual leave Entitlement - 27 days + 8 UK Bank Holidays
-
Additional
holiday purchase scheme
-
AVIVA
pension package up to 7% Employer Contribution including Life Assurance
-
Free
eye tests & cycle to work scheme
- East Anglia's Children's Hospices (EACH) supports families and cares
for children and young people with life threatening conditions across
Cambridgeshire, Essex, Norfolk and Suffolk.
At EACH we believe in fostering a workplace where every individual
feels valued and respected. We are committed to building a culture of
inclusion where differences are embraced. We are actively seeking talent
from all walks of life, recognising that diversity drives innovation,
creativity and success.
Join us on a journey to create a more inclusive workplace, where
everyone has equal opportunities to grow, contribute and succeed. We welcome
candidates from all backgrounds to apply for opportunities at EACH and
adjustments will be made to facilitate the application and selection
process.
Job description
Job responsibilities
- To support the Individual Giving Manager in developing and delivering fundraising appeals
and managing EACH's Regular Giving, Cash and Lottery programme
- To engage with prospective Legacy pledgers and support the Legacy marketing programme
- To help to design, deliver and improve on stewardship journeys for new and existing
supporters that increase long-term support and lifetime value
- To support in print and digital campaign delivery alongside EACH's Marketing &
Communications team
- To ensure Individual Giving content is effective and up-to-date on all EACH communication
channels
- To monitor campaign performance and KPIs and analyse results against targets
- To provide first-class customer service to EACH's Individual Giving supporters via telephone,
email and website enquiries
- To ensure enquiries are dealt with in a timely manner and to communicate with supporters
compassionately and effectively
- To cover for the Supporter Care team when required
- To update supporter details on the fundraising database accurately and promptly
- To handle sensitive data such as bank information confidentially and securely
- To act at all times in accordance with all internal and external Data Protection regulations
Job description
Job responsibilities
- To support the Individual Giving Manager in developing and delivering fundraising appeals
and managing EACH's Regular Giving, Cash and Lottery programme
- To engage with prospective Legacy pledgers and support the Legacy marketing programme
- To help to design, deliver and improve on stewardship journeys for new and existing
supporters that increase long-term support and lifetime value
- To support in print and digital campaign delivery alongside EACH's Marketing &
Communications team
- To ensure Individual Giving content is effective and up-to-date on all EACH communication
channels
- To monitor campaign performance and KPIs and analyse results against targets
- To provide first-class customer service to EACH's Individual Giving supporters via telephone,
email and website enquiries
- To ensure enquiries are dealt with in a timely manner and to communicate with supporters
compassionately and effectively
- To cover for the Supporter Care team when required
- To update supporter details on the fundraising database accurately and promptly
- To handle sensitive data such as bank information confidentially and securely
- To act at all times in accordance with all internal and external Data Protection regulations
Person Specification
Qualifications
Essential
- Microsoft package knowledge (Word, Excel, Outlook)
- Understanding of Data Protection
Desirable
- Knowledge of Gift Aid, Charity Law, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK
Experience
Essential
- Experience of project coordination including delivery of campaigns within agreed timescales and budgets
- Experience of collaboratively working with colleagues across departments / organisation
- Experience of using a database
- Experience of dealing with customers face to face, via email and letter, and over the phone
Desirable
- Use of a fundraising database or charity CRM
- Understanding of digital platforms for delivery and marketing of
- projects/campaigns
- Charity experience
- Direct Marketing experience
Skills & Abilities
Essential
- Highly effective written and verbal communication skills to clearly and
- concisely persuade.
- Numerical skills needed in order to understand and analyse data
- Ability to prioritise a varied workload to meet deadlines
- Ability to work proactively, demonstrate initiative and take action to solve problems
- Understand different audiences and their needs and motivations
- Able to speak to a wide range of stakeholders
Desirable
- Copywriting experience
- Ability to develop and review effective campaign content and design in print and digital channels
- Ability to produce compelling communications
Other requirements
Essential
- Current full, valid driving licence in order to travel to our three sites for meetings
Desirable
Person Specification
Qualifications
Essential
- Microsoft package knowledge (Word, Excel, Outlook)
- Understanding of Data Protection
Desirable
- Knowledge of Gift Aid, Charity Law, Fundraising Code of Practice, and other relevant marketing or fundraising standards across the UK
Experience
Essential
- Experience of project coordination including delivery of campaigns within agreed timescales and budgets
- Experience of collaboratively working with colleagues across departments / organisation
- Experience of using a database
- Experience of dealing with customers face to face, via email and letter, and over the phone
Desirable
- Use of a fundraising database or charity CRM
- Understanding of digital platforms for delivery and marketing of
- projects/campaigns
- Charity experience
- Direct Marketing experience
Skills & Abilities
Essential
- Highly effective written and verbal communication skills to clearly and
- concisely persuade.
- Numerical skills needed in order to understand and analyse data
- Ability to prioritise a varied workload to meet deadlines
- Ability to work proactively, demonstrate initiative and take action to solve problems
- Understand different audiences and their needs and motivations
- Able to speak to a wide range of stakeholders
Desirable
- Copywriting experience
- Ability to develop and review effective campaign content and design in print and digital channels
- Ability to produce compelling communications
Other requirements
Essential
- Current full, valid driving licence in order to travel to our three sites for meetings
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
