Head of IT

East Lancashire Hospice

This job is now closed

Job summary

EastLancashire Hospice is embarking on a period of significant growth and to achieve our ambition we need an IT infrastructure that is robust, fit for purpose and future proof. The Head of IT is a new post created to help us develop our IT infrastructure and support the hospice team to be their best and deliver an outstanding service. You wont be alone, as you will work closely with our external IT support partners to develop and implement key infrastructure projects along with daily BAU activities.

The Head of IT will oversee the delivery of Information Technology (IT) services throughout the Hospice. This newly established role demands a blend of operational and strategic expertise, along with hands-on technical skills. The successful candidate will spearhead service and business enhancements through IT initiatives. They will collaborate with clinical and non-clinical managers to identify opportunities for leveraging IT to drive innovation, enhance service provision, improve clinical outcomes, and boost business efficiency.

You should have a minimum of three years of experience in an IT management role, along with Microsoft qualifications at the MCSE level or equivalent MCP experience. Additionally, you should have worked in an IT environment. We are looking for someone who is willing to actively engage and provide a variety of support to the team here at ELH.

Main duties of the job

The Head of ITwill oversee the delivery of Information Technology (IT) services throughout the Hospice. This newly established role demands a blend of operational and strategic expertise, along with hands-on technical skills.The successful candidate will spearhead service and business enhancements through IT initiatives. They will collaborate with clinical and non-clinical managers to identify opportunities for leveraging IT to drive innovation, enhance service provision, improve clinical outcomes, and boost business efficiency.

Please see the attached Job Description and Person Specification.

About us

East Lancashire Hospice is a registered charity, founded in 1984. We support and care for patients with a life limiting illness, their families and others close to them. We provide this in a number of ways; at the hospice and in peoples own homes across our community of Blackburn, Darwen, Hyndburn and the Ribble Valley.

With approximately 120 employees and over 250 volunteers, our people are our biggest asset whom we value tremendously. Our services to the local community would not be possible without our motivated and caring workforce who always strive to deliver excellence in all that they do. The hospice is a unique and special place, kindness and compassion are qualities that run throughout the hospice and our people truly believe in what we do.

Date posted

13 March 2025

Pay scheme

Very senior manager (VSM)

Salary

Depending on experience £46,537 - £48,070

Contract

Permanent

Working pattern

Full-time

Reference number

B0068-25-0004

Job locations

Park Lee Road

Blackburn

BB2 3NY

Job description

Job responsibilities

Act as the primary IT representative for the Hospice, collaborating with the Managed Service Provider and reporting directly to the CEO.

Provide first through to third-line technical support in relation to desktop and software issues, ensuring end-users receive a prompt and responsive service whilst making sure all stakeholders are kept fully up to date

Required to setup and configure desktop devices, laptops, tablets and smartphones

Maintain a good working knowledge of current infrastructure and future digital trends

Develop and implement the IT Strategy and budget, ensuring alignment with the Hospices business needs.

Partner with clinical and non-clinical managers to identify and leverage IT opportunities for innovation, improved service delivery, enhanced clinical outcomes, and increased business efficiency.

Lead and manage the procurement and implementation of new IT systems, as well as oversee specific IT-related areas.

Drive innovation and service improvements within the Hospice settings through the effective use of IT.

Prioritise, diagnose and resolve software and hardware incidents, escalating where necessary to managed IT service provider (MSP)

Manage the day-to-day operational IT services of the Hospice with support from the managed service provider where necessary to ensure the networks and systems meet the needs of the end users.

Supporting new starters equipment, use of the systems and basic IT setup

Identify training needs issues in the system via monthly reports. Deliver training/upskilling as needed