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Regent's Park Healthcare

Administrator

The closing date is 30 September 2025

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Job summary

Regent's Park Healthcare (RPH) is a multiple award winning company first established in 2002, working in partnership with the NHS to operate world class cardiac services.

This role will focus on providing a high standard of patient administration, in line with our values of 'Patient First'. A caring , compassionate approach is essential as are strong IT and administration skills.

RPH delivers high quality , cost effective care through excellent service, efficient operations management, well trained staff and a focus on uncompromising professionalism.

The successful person will share these values and bring past administration experience, ideally within an NHS context, as a valuable member of a team based at Derriford.

RPH are proud holders of the the Silver MOD Employer Recognition Scheme.

Main duties of the job

To provide a friendly and efficient booking and administration service, plus occasional reception duties for patients visiting Peninsula Heart Clinic.

To use a variety of NHS systems to record and communicate appointment details to patients and consultants.

About us

RPH offers a friendly , team orientated working environment where management are very supportive and all work towards a common goal of ensuring patients receive the best care possible.

RPH believes in making a difference , not just to the patient and family, but also to the wider society.

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0063-25-0003

Job locations

Peninsula Heart Clinic

Derriford Hospital

Plymouth

Devon

PL6 8DH


Job description

Job responsibilities

To liaise effectively and efficiently with (but not limited to) the following individuals and organisations:

Consultants and their secretaries.

Patients and their relatives.

Referring GPs and their offices.

Private medical insurance companies.

Clinical staff and NHS Trust staff;

Self-Payers and Other third party organisations.

To manage correspondence and telephone enquiries speedily and accurately.

To book patients for outpatient and Cath Lab procedures onto IT systems.

To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.

To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.

To type letters and other correspondence accurately and swiftly.

To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.

To provide clinic receptionist duties if required to do so.

To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.

To undertake mandatory training relevant to the role to remain compliant with our ways of working.

Any other duties that may be required consistent with the nature and grade of the post.

Job description

Job responsibilities

To liaise effectively and efficiently with (but not limited to) the following individuals and organisations:

Consultants and their secretaries.

Patients and their relatives.

Referring GPs and their offices.

Private medical insurance companies.

Clinical staff and NHS Trust staff;

Self-Payers and Other third party organisations.

To manage correspondence and telephone enquiries speedily and accurately.

To book patients for outpatient and Cath Lab procedures onto IT systems.

To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork is filed correctly and no notes are missing.

To ensure all payments for self-payers are collected on the same day as their clinic visit wherever possible.

To type letters and other correspondence accurately and swiftly.

To ensure a log of any payments received is completed on a weekly basis and updated on the appropriate management systems.

To provide clinic receptionist duties if required to do so.

To collaborate closely with medical staff, department heads, and other administrators to support effective communication, collaboration, and problem-solving.

To undertake mandatory training relevant to the role to remain compliant with our ways of working.

Any other duties that may be required consistent with the nature and grade of the post.

Person Specification

Experience

Desirable

  • Min 2 years experience of working in primary or tertiary care.

Qualifications

Essential

  • Proficient in Microsoft applications.
  • Competent in both verbal and written communication.

Desirable

  • Level 2 or 3 qualification in Business Administration.
Person Specification

Experience

Desirable

  • Min 2 years experience of working in primary or tertiary care.

Qualifications

Essential

  • Proficient in Microsoft applications.
  • Competent in both verbal and written communication.

Desirable

  • Level 2 or 3 qualification in Business Administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Regent's Park Healthcare

Address

Peninsula Heart Clinic

Derriford Hospital

Plymouth

Devon

PL6 8DH


Employer's website

https://www.regentsparkhealthcare.com/ (Opens in a new tab)

Employer details

Employer name

Regent's Park Healthcare

Address

Peninsula Heart Clinic

Derriford Hospital

Plymouth

Devon

PL6 8DH


Employer's website

https://www.regentsparkhealthcare.com/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Chief HR Officer

Robin Barrass

hr@regentsparkhealthcare.com

01722449716

Details

Date posted

11 July 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time

Reference number

B0063-25-0003

Job locations

Peninsula Heart Clinic

Derriford Hospital

Plymouth

Devon

PL6 8DH


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