Job summary
Regent's Park Healthcare
are looking for an Administrator to work within the admin team at The Peninsula
Heart Clinic.
Main duties of the job
To liaise effectively and efficiently with (but not limited to) the following individuals/organisations:
Consultants and their secretaries;
Patients and their relatives;
Referring GPs and their offices;
Private medical insurance companies;
Clinical staff;
NHS Trust staff;
Self-Payors; and
Other third-party organisations.
To manage correspondence and telephone enquiries speedily and accurately;
To book patients for outpatient and cath lab procedures onto IT systems;
To prepare medical notes and other clinical information in preparation for a clinical session, ensuring all paperwork are filed correctly and no notes are missing;
To ensure all payments for self-payors are collected on the same day as their clinic visit wherever possible;
To type letters and other correspondence accurately and swiftly;
Ensuring a log of any payments received is completed on a weekly basis and updated on the appropriate management systems;
To manage the collection of patient surveys and weekly & monthly audits;
To undertake mandatory training relevant to the role to remain compliant with our ways of working;
Any other duties that may be required consistent with the nature and grade of the post;
To provide clinic receptionist duties if required to do so.
About us
Regent's Park Healthcare (RPH) delivers high quality, cost-effective cardiac care, through excellent service, efficient operations management, well-trained staff, and uncompromising professionalism. It operates across 42 NHS hospitals and 3 Regent's Park Heart Clinics, including Dorset, Cambridge, and Peninsula.
At Peninsula Heart Clinic, we take immense pride in delivering the very best experience in order to achieve exceptional patient outcomes. Our world-class team of cardiologists and support staff prioritise the needs of patients and have garnered an outstanding reputation for delivering clinical excellence.
Job description
Job responsibilities
The right candidate should have 2 years admin experience within NHS or other healthcare settings, strong IT skills and outgoing and friendly attitude. The work can be highly demanding, therefore, the ability to prioritise your own workload and meet deadlines is also essential.
Job description
Job responsibilities
The right candidate should have 2 years admin experience within NHS or other healthcare settings, strong IT skills and outgoing and friendly attitude. The work can be highly demanding, therefore, the ability to prioritise your own workload and meet deadlines is also essential.
Person Specification
Knowledge and Understanding
Essential
- (E) Excellent spoken and written English
- (E) Knowledge of Office applications including Microsoft Word, Excel and Outlook
- (E) Ability to use a variety of software packages
- (E) Computer literacy
- (E) Good numeracy skills
- (E) Understanding and sensitivity to patients concerns
- (E) Awareness of patient confidentiality
- (E) Excellent interpersonal skills
Desirable
- (D) Secretarial skills
- (D) Good grasp of medical terminology
- (D) Prior experience in cardiology
- (D) Prior experience as an administrator in an office setting
- (D) Driving licence
- (D) Knowledge of NHS IT systems
- (D) Private medical insurance experience
Problem Solving Abilities
Essential
- (E) Ability to manage correspondence and telephone enquiries
- (E) Ability to find a solution to problems as they arise
- (E) Ability to prioritise
- (E) Consistent and systematic follow-up to all processes
Risk and Responsibility
Essential
- (E) Ability to maintain patient confidentiality
- (E) Ability to maintain accurate records at all times
Skills and Presentation
Essential
- (E) Reliable
- (E) Punctual
- (E) Excellent organisational skills
- (E) Accuracy and consistency
- (E) High standard of presentation at all times
- (E) Customer care skills
Interpersonal
Essential
- (E) Excellent and tactful verbal and non-verbal communication skills
- (E) Friendly and helpful attitude
- (E) Ability to be a team player
- (E) Willingness to engage in development appropriate for this role
- (E) Demonstrate an enthusiastic approach to the role
- (E) Confidence of working with senior doctors and managers
Person Specification
Knowledge and Understanding
Essential
- (E) Excellent spoken and written English
- (E) Knowledge of Office applications including Microsoft Word, Excel and Outlook
- (E) Ability to use a variety of software packages
- (E) Computer literacy
- (E) Good numeracy skills
- (E) Understanding and sensitivity to patients concerns
- (E) Awareness of patient confidentiality
- (E) Excellent interpersonal skills
Desirable
- (D) Secretarial skills
- (D) Good grasp of medical terminology
- (D) Prior experience in cardiology
- (D) Prior experience as an administrator in an office setting
- (D) Driving licence
- (D) Knowledge of NHS IT systems
- (D) Private medical insurance experience
Problem Solving Abilities
Essential
- (E) Ability to manage correspondence and telephone enquiries
- (E) Ability to find a solution to problems as they arise
- (E) Ability to prioritise
- (E) Consistent and systematic follow-up to all processes
Risk and Responsibility
Essential
- (E) Ability to maintain patient confidentiality
- (E) Ability to maintain accurate records at all times
Skills and Presentation
Essential
- (E) Reliable
- (E) Punctual
- (E) Excellent organisational skills
- (E) Accuracy and consistency
- (E) High standard of presentation at all times
- (E) Customer care skills
Interpersonal
Essential
- (E) Excellent and tactful verbal and non-verbal communication skills
- (E) Friendly and helpful attitude
- (E) Ability to be a team player
- (E) Willingness to engage in development appropriate for this role
- (E) Demonstrate an enthusiastic approach to the role
- (E) Confidence of working with senior doctors and managers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
