Action Hub Care Coordinator Care Coordinator - Leamington PCN

Job description

Job responsibilities

Management of medical records and clinical correspondence.

• Ensure that patient records are accurately maintained.
• Scanning of clinical correspondence into our clinical systems.
• Ensure that clinical correspondence is received and processed in an accurate and timely manner through the Docman system.
• Active document management, reviewing clinical correspondence before electronically work flowing to the GPs.
• Ensure correspondence, reports, results etc. are filed in records

Screening and Recalls

• Ensure familiarity with all appointment systems including regular and incidental variations.
• Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record.
• Proactively contact patients to invite them for cancer screening programmes, immunisations and long term condition reviews.

Administrative support

Provide administrative support to members of the primary health care team in the following areas ensuring appropriate practice records are kept up to date

o Cytology (smears)

o Results (x-ray, blood tests etc)

o Seasonal and targeted Immunisation recalls

o Private medical insurance reports

Creation of patient searches (in EMIS, our clinical system) to support the coordination of project work across the hub.

Able to build relationships with ARRS staff, service users and allied professionals in member practices; to help identify patients who could be referred to other health care professionals within the PCN to help improve PCN efficiencies.

Provide coordination and navigation to patients across the PCN (Primary Care Network)

Help people to manage their needs through answering queries, signposting to available services, and ensuring that people have good quality written or verbal information to help them make choices about their care.

Support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management.

Holistically bring together all of a persons identified care and support needs, and explore options to meet these using all available services and resources. Person Specification The candidate will ideally: (this list is not exhaustive):

Be able to communicate effectively in person, over the phone and via electronic means

Ability to prioritise and finish work tasks in timely manner

Be proficient with computers to complete administrative functions.

Be willing to adapt, develop and learn in an ever-changing NHS landscape.

Be able to work proactively, ensuring support is provided for Medicines Management Team.

Be agile and able to remain calm and focused under pressure.

Have proven experience working within a pharmacy/ GP setting.

Have experience working on improvement projects.

Have experience collaborating with multi-disciplinary teams.

Essential Personal Qualities

Polite and confident - excellent people skills.

Flexible and cooperative.

Motivated and initiative-taking - ability to use initiative and judgement.

Sensitive and empathetic in distressing situations.

Ability to work under pressure.

Ability to work effectively in a progressive environment.

Ability to enhance and maintain a positive working environment.

Work effectively and enthusiastically within a large team of healthcare professionals or own initiative.

Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Understanding of when appropriate or necessary to refer people back to other health professionals or members of the team.

Able to listen, empathise and provide person-centred support in a non-judgemental way.

Essential qualifications

Good standard of education with excellent literacy and numeracy skills

Demonstrable commitment to professional and personal development

Desirable qualifications

Administrative and or Office Management qualification.

Essential experience

Experience of collaborating with multidisciplinary teams.

Proven experience working within a pharmacy/GP setting.

Experience of coordinating meetings, producing agendas and minutes.

Have proven experience working within a pharmacy/ GP setting.

Experience of data collection and provide monitoring information.

Experience of supporting patients, their families and carers in a similar role.

Desirable

Experience of working in a health care setting.

Experience of working in multi-disciplinary teams.

Experience of successfully implementing projects.

Experience of workforce planning.

Essential skills

Excellent communication skills (written, oral and presenting).

Strong IT skills (generic).

Ability to prioritise, delegate and work to tight deadlines in a challenging environment.

Effective time management (Planning & Organising).

Ability to network and build relationships.

Proven analytical skills.

Desirable skills

Experience of IT systems which include EMIS web and Docman 10.

Other Requirements

Hep B, MMR and Covid vaccinations where required.

Be flexible with requirements to travel.

Disclosure and Barring Service Check.

Person Specification

Qualifications

Essential

• Excellent communication skills (written, oral and presenting).
• Strong IT skills (generic).
• Ability to prioritise, delegate and work to tight deadlines in a challenging environment.
• Effective time management (Planning & Organising).
• Ability to network and build relationships.
• Proven analytical skills.
• Experience of collaborating with multidisciplinary teams.
• Proven experience working within a pharmacy/GP setting.
• Experience of coordinating meetings, producing agendas and minutes.
• Have proven experience working within a pharmacy/ GP setting.
• Experience of data collection and provide monitoring information.
• Experience of supporting patients, their families and carers in a similar role.

Desirable

• Experience of working in a health care setting.
• Experience of working in multi-disciplinary teams.
• Experience of successfully implementing projects.
• Experience of workforce planning.
• Experience of IT systems which include EMIS web and Docman 10.

Experience

Essential

• Experience of supporting people, their families and carers in a related role.
• Good experience of IT systems and packages including EMIS Web and Docman 10.
• Experience of data collection and providing monitoring information

Desirable

• Able to listen, empathise and provide person-centered support in a non-judgmental way.
• Able to get along with people from all backgrounds, respecting lifestyles and diversity.
• Commitment to reduce health inequalities and proactively reach people from all communities.
• Can support people in a way to inspire trust, confidence, motivating to reach their potential.
• Excellent communication skills including able to communicate effectively, both verbally and in writing, with a wide range of people and stakeholders.
• Able to identify risk and assess/manage risk when working with individuals.
• Understanding of when appropriate or necessary to refer people back to other health professionals/agencies.
• Excellent administration skills including able to priortise and to finish work tasks.
• Able to develop effective working relationships with colleagues and partners.
• Personal accountability, emotional resilience and works well under pressure.
• Able to work flexibly and enthusiastically within a team or on own initiative.
• Able to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South Warwickshire GP Federation

Address

Gainsborough Hall

Russell Street

Leamington Spa

Warwickshire

CV32 5QB

Employer's website

https://www.southwarwickshiregps.nhs.uk/ (Opens in a new tab)