Job summary
Arden Primary Care Network seek 4 enthusiastic and proactive Care Coordinators to join their team. Arden Primary Care Network is a patient focused forward thinking PCN looking for people to work with the team to deliver care to their patient populations. The post holder will require a flexible approach to work, the role will consist of some focused project work as well as general core support to the PCN. The post holder would ideally have good knowledge of community or primary care sector and strong IT skills as the role will be key to practice searches and audits.
Salary: £24,819 per year
Hours: 37.5 hours per week - full time. Monday - Friday.
Work location:The successful applicant must be willing to travel across all PCN practices. You will eventually be based at our Docman Hub where you will be expected to process clinical correspondence and general clinical admin for all of the PCN practices. Due to the geography and nature of the role a clean UK driving licence and full use of car is essential.
If you are looking for an exciting and rewarding position working both directly with patients and also as part of the Health and Wellbeing team, we can offer you a friendly, experienced working environment with excellent support from the Clinical director and the PCN Practices. If you are interested in the Care Coordinator role we would love to hear from you.
Main duties of the job
Care Coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will support the Clinical directors in coordinating all key activity including improving access to services, providing advice and information and ensuring health and care planning is timely, efficient and patient centered. They will work closely and in partnership with the Social Prescribing Link Workers and support delivery of the comprehensive model of care to reflect local priorities, health inequalities or population health management.
About us
Why us?
SWGP Federation is made up of 31 GP practices from areas including Warwick, Leamington, Stratford-upon-Avon, and Kenilworth. We work together to deliver enhanced services for the 300,000 patients we cover, as well as improving working practices for our staff. We are proud to offer high levels of patient care across South Warwickshire. Our purpose is to grow, support and enable Primary Care in South Warwickshire by offering additional services and enabling individual practices to focus more time on delivering patient care.
o 33 days holiday (including bank holidays)
o NHS Pension
o Health & Wellbeing support
o Bike2work Scheme
Arden PCN is made up of the following practices:
Tanworth in Arden Medical Centre- Broad Lane, Tanworth in Arden, Solihull B94 5DY
Lapworth Surgery - Old Warwick Road, Kingswood, Solihull B94 6LH
Henley In Arden Medical Centre - Prince Harry Road, Henley-in-Arden B95 5GD
Pool Medical Centre- Pool Road, Studley B80 7QT
Budbrooke Medical Centre - Slade Hill, Hampton Magna, Budbrooke, Warwick CV35 8SA
Alcester Health Centre - The Primary Centre, Fields Park Drive, Alcester B49 6QR
Arrow Surgery - Fields Park Drive, Alcester B49 6QR
Job description
Job responsibilities
Summary of Role:
Care Coordinators provide extra time, capacity, and expertise to support patients in preparing
for or in following-up clinical conversations they have with primary care professionals. They will
support the Clinical directors in coordinating all key activity including improving access to
services, providing advice and information and ensuring health and care planning is timely,
efficient and patient centered. They will work closely and in partnership with the Social
Prescribing Link Workers and support delivery of the comprehensive model of care to reflect
local priorities, health inequalities or population health management.
Key role requirements
Care coordinators will:
Provide coordination and navigation for people and their carers across health and care
services, working closely with Social Prescribing Link Workers, Health and Wellbeing
Coaches and other Primary Care roles.
Work alongside the Health & Wellbeing coaches to identify patients that require
additional one-to-one support particularly with mental health issues and provide this
support.
Liaise with Mind Support workers, GPs and Social Prescribing Link Workers to identify
patients that would benefit from one-to-one support and provide this using the
available decision support aids.
Feedback appropriate patient information to Place Based Teams to ensure all services
can support the timely care of the patient.
Help people to manage their needs and supporting them to make appointments
Raise awareness of shared decision making and decision support tools and assistpeople
to be more prepared to have a shared decision-making conversation.
Ensure people have good quality information to help the make choices about their care.
Support people to understand their level of knowledge, skills and confidence (their
Activation level) when engaging with their health and wellbeing, including through
use of the Patient Activation Measure.
Assist people to access self-management education courses, peer supportor
interventions that support them in their health and wellbeing.
Support the coordination and delivery of MDTs within PCNs.
Collation of agendas, production of minutes / action logs for PCN / MDT meetings and
ensure all actions are completed including follow up if necessary.
Collation and management of shared documents on the appropriate platform ensuring
the latest versions are available and is made available in a timely manner.
Specific project work liaising with practice leads on implementation of shared process,
and collaboration opportunities to support improved patient care
Job description
Job responsibilities
Summary of Role:
Care Coordinators provide extra time, capacity, and expertise to support patients in preparing
for or in following-up clinical conversations they have with primary care professionals. They will
support the Clinical directors in coordinating all key activity including improving access to
services, providing advice and information and ensuring health and care planning is timely,
efficient and patient centered. They will work closely and in partnership with the Social
Prescribing Link Workers and support delivery of the comprehensive model of care to reflect
local priorities, health inequalities or population health management.
Key role requirements
Care coordinators will:
Provide coordination and navigation for people and their carers across health and care
services, working closely with Social Prescribing Link Workers, Health and Wellbeing
Coaches and other Primary Care roles.
Work alongside the Health & Wellbeing coaches to identify patients that require
additional one-to-one support particularly with mental health issues and provide this
support.
Liaise with Mind Support workers, GPs and Social Prescribing Link Workers to identify
patients that would benefit from one-to-one support and provide this using the
available decision support aids.
Feedback appropriate patient information to Place Based Teams to ensure all services
can support the timely care of the patient.
Help people to manage their needs and supporting them to make appointments
Raise awareness of shared decision making and decision support tools and assistpeople
to be more prepared to have a shared decision-making conversation.
Ensure people have good quality information to help the make choices about their care.
Support people to understand their level of knowledge, skills and confidence (their
Activation level) when engaging with their health and wellbeing, including through
use of the Patient Activation Measure.
Assist people to access self-management education courses, peer supportor
interventions that support them in their health and wellbeing.
Support the coordination and delivery of MDTs within PCNs.
Collation of agendas, production of minutes / action logs for PCN / MDT meetings and
ensure all actions are completed including follow up if necessary.
Collation and management of shared documents on the appropriate platform ensuring
the latest versions are available and is made available in a timely manner.
Specific project work liaising with practice leads on implementation of shared process,
and collaboration opportunities to support improved patient care
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of supporting people, their families and carers in a related role
- Good experience of IT systems and packages including EMIS Web and Docman 10
- Experience of data collection and providing monitoring information
Desirable
- Experience of working directly in a community development context, adult health and social
- care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people with their mental health
- Experience of collaborative working and building relationships across varied organisations
Person Specification
Qualifications
Essential
- Demonstrable commitment to professional and personal development
Desirable
- NVQ Level 3, Advanced level or equivalent qualifications or working towards
- Training in motivational coaching and interviewing or equivalent experience
Experience
Essential
- Experience of supporting people, their families and carers in a related role
- Good experience of IT systems and packages including EMIS Web and Docman 10
- Experience of data collection and providing monitoring information
Desirable
- Experience of working directly in a community development context, adult health and social
- care, learning support or public health/health improvement (including unpaid work)
- Experience of supporting people with their mental health
- Experience of collaborative working and building relationships across varied organisations
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
