Job summary
HOUSEKEEPING SUPERVISOR
Closing
date: 18 July 2025
Location: Selly
Park Hospice
Hours: Average of 28.5 hours per week worked over a 2-week
rota
to include 5
hours every other Sunday
Salary: £18,176
- £20,336 per annum
(£23,917 -
£26,758 full time equivalent)
DBS
Requirement:
Enhanced Check
"Happy to talk flexible working"
At Birmingham Hospice we are committed to
improving the quality of life for people living with life-limiting conditions,
as well as supporting their families and loved ones during one of the most
challenging periods they will ever face.
As part of
that care, we are looking for an experienced and qualified Housekeeping
Supervisor to join our Facilities Team at our Selly Park hospice. As the Housekeeping Supervisor you will be
responsible for providing and co-ordinating an efficient and thorough but sensitive cleaning services to all areas of
the main hospice building.
Main duties of the job
Reporting to the Facilities Manager you
will ensure a co-ordinated and professional service to all our service users
ensuring that the Hospice is compliant with relevant safety legislation. You will be someone with excellent
interpersonal skills, attention to detail, supervisory experience, an awareness
of COSHH and a flexible solution focused approach to work.
In
return, we offer the opportunity to be part of an amazing growing charity,
generous holiday entitlement, wellbeing programmes, retail discount scheme and
comprehensive training.
For further information or an informal chat, please
email: Melanie Gray, Facilities Manager:
mel.gray@birminghamhospice.org.uk
If this
sounds like the role for you then wed love to receive your application.
To view the full job description and to apply please visit our website using the address below:
https://www.birminghamhospice.org.uk/about-us/join-us
Join us and together,
we can make every moment matter.
About us
Birmingham Hospice provides expert palliative and end of
life care for people and their families living with life-limiting illnesses.
We believe that all people in Birmingham should have access
to the best specialist care and support - when, where and how they need it. Our
vision is a future where everyone with a life-limiting illness will live and
die with dignity and in comfort. Our mission is to enable more people from all
communities to access the care of their choice at the end of life.
During a recent CQC inspection our sites have been rated
outstanding, with independent health care regulators highlighting that
colleagues and services are caring, responsive and well-led.
Our outstanding teams are passionate about providing the
very best care, and patients and their loved ones are at the heart of
everything we do.
Our values of kindness, respect, innovation, togetherness,
positivity and openness are at the centre of who we are, what we do and how we
behave. We pride ourselves on being an inclusive, welcoming, caring and
supportive team. We are offering a competitive salary, with generous holiday
allowance, a contribution pension scheme, and a commitment to investing in our
people through employee benefits and ongoing professional development.
Job description
Job responsibilities
Job Title:Housekeeping Supervisor
Department:Housekeeping
Hospice Band:H
Reports to:Facilities Manager
Responsible for:Housekeeping Team at Selly Park Site
DBS RequiredEnhanced
Job Purpose
The Housekeeping Supervisor job provides assurance through the Facilities Manager that the Charity is compliant with relevant safety legislation. The post requires excellent interpersonal skills, attention to detail, supervisory knowledge of housekeeping services and a flexible solution focussed approach.
To provide, co-ordinate and audit an efficient and thorough but sensitive cleaning services to all areas of the main hospice building.
Ensuring full compliance with health, food safety/hygiene, infection prevention and control and waste management legislation. Prioritising tasks and line management of the housekeeping team including setting objectives, monitoring and managing performance, arranging rotas to ensure full service is maintained and reviewed as appropriate to meet operational needs.
Main Duties and Responsibilities
Housekeeping Services
Ensure that an efficient and professional cleaning by reviewing and setting standards and processes, undertaking audits and provide reports on quality, cleanliness, compliance and resource implications.
Prepare and maintain a 4-week rota, ensuring the housekeeping team is adequately staffed at all times.
To instruct the housekeeping team in their role and required duties / allocation, ensuring a high standard is fulfilled at all times.
To ensure feedback from infection prevention and control audits (internal/external) are action planned and put into action to ensure a quick resolution.
Ensure all areas of the business have an adequate amount of housekeeping cover
Ensure all reporting information is clearly recorded and accessible within shared computer records for ease of use and reference by internal and external authorities e.g. Care Quality Commission (CQC).
To ensure that all cleaning consumables are ordered from current nominated suppliers in line with Company purchasing policy.
Where appropriate undertake cleaning duties to provide support and meet requirements such as short notice deep cleans to ensure patients can be admitted in an emergency.
- In collaboration with Infection Control Lead, provide guidance and ensure compliance with infection prevention and control. Including providing advice on cleaning methods, equipment and furnishings to ensure the highest standards are maintained.
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Identify and correct unsafe work procedures or conditions and/or report them to management.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Completion of company audits, focussed on cleaning standards, health and hygiene and facilities.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Promote the use of proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Complete appropriate safety training and certifications to perform work tasks.
Facilities Services
- To ensure that any building imperfections are reported to management dependant on severity of repairs.
- Work closely with the wider facilities team to ensure all stock/consumables are ordered as and when required. To fill in where necessary.
- Audit cleaned rooms to ensure compliance to laid down schedules and processes.
- Support the wider team to ensure that the Charity maintains regulation standards for Health and Safety, CQC, Control of Substances Hazardous to Health (COSHH).
- Undertake any additional audit testing as directed by line manager.
- Perform all administrative duties with rigorous attention to detail and delivery of personal and team objectives, KPIs and defined business targets annually.
Patient Experience
- Embed a customer focussed service and dealing with complaints and compliments in a robust, visible and positive manner.
- Undertake patient and customer satisfaction surveys within areas of accountability to identify any areas of improvement and promote excellence. Acting on the results for continuous improvement and reporting back to appropriate groups/committees.
Leaderships
- Supervise and actively lead the team of housekeeping assistants and volunteers, identifying staffing resources, recruitment, arranging rotas, undertaking one to ones, annual appraisals and team meetings to manage performance.
- Actively promote wellbeing and development within the teams to enhance staff capabilities and experience.
- Undertake quality checks to ensure consistent standards are adhered to at all times.
- Review and as appropriate reallocate duties and work areas to meet the requirements of the organisation and services.
- Promote health and safety within the team including identifying risks, awareness of COSHH and working in a safe manner, challenging behaviours that do not meet this standard.
- Intermittent skills and understanding of all Microsoft software, including the use of Word, Outlook, Excel and SharePoint.
- Is experienced and can clearly identify what is acceptable behaviour within a team.
- To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
- Manage and support your teams with all day-to-day activities and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Assists senior management in all aspects of required service.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Ensure compliance with company standards and policies and external regulations (e.g., safety, department-specific procedures such as food standards).
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Health and Safety and Environmental Legislative Awareness
Ensure equipment is used safely and well maintained
Care Quality Commission (CQC) awareness and compliance
To understand risk assessment processes including COSHH (Control of Substances Hazardous to Health), to be able to follow risk assessments and advise where control measure may need to be reviewed and updated
- Ensure the completion of statutory checks including legionella flushing as per agreed timescales and information is clearly identified.
- Ensure compliance with clinical waste regulations, including correct waste disposal methods and record keeping.
To demonstrate high level of infection control including excellent hand hygiene and presentable appearance, to support food safety legislation
To ensure legislative checks and records for all responsible areas are completed accurately and legibly. Records need to be maintained and accessible.
Ensure all staff follow the instructions for safe working in the department and comply with relevant policies and procedures
Other Duties
To be flexible, able and willing to cover across the rota during times of absence
To be willing to participate in Hospice forums and groups
To strive for continual improvement, providing customer focussed proactive approach to encourage, record and process customer feedback. Celebrating success and identifying opportunities for change.
Ensure the continued dignity of patients.
To work collaboratively with other teams to provide the best service and reflect the values of the hospice.
To undertake any duties identified by the Facilities Manager commensurate to the grade.
Job description
Job responsibilities
Job Title:Housekeeping Supervisor
Department:Housekeeping
Hospice Band:H
Reports to:Facilities Manager
Responsible for:Housekeeping Team at Selly Park Site
DBS RequiredEnhanced
Job Purpose
The Housekeeping Supervisor job provides assurance through the Facilities Manager that the Charity is compliant with relevant safety legislation. The post requires excellent interpersonal skills, attention to detail, supervisory knowledge of housekeeping services and a flexible solution focussed approach.
To provide, co-ordinate and audit an efficient and thorough but sensitive cleaning services to all areas of the main hospice building.
Ensuring full compliance with health, food safety/hygiene, infection prevention and control and waste management legislation. Prioritising tasks and line management of the housekeeping team including setting objectives, monitoring and managing performance, arranging rotas to ensure full service is maintained and reviewed as appropriate to meet operational needs.
Main Duties and Responsibilities
Housekeeping Services
Ensure that an efficient and professional cleaning by reviewing and setting standards and processes, undertaking audits and provide reports on quality, cleanliness, compliance and resource implications.
Prepare and maintain a 4-week rota, ensuring the housekeeping team is adequately staffed at all times.
To instruct the housekeeping team in their role and required duties / allocation, ensuring a high standard is fulfilled at all times.
To ensure feedback from infection prevention and control audits (internal/external) are action planned and put into action to ensure a quick resolution.
Ensure all areas of the business have an adequate amount of housekeeping cover
Ensure all reporting information is clearly recorded and accessible within shared computer records for ease of use and reference by internal and external authorities e.g. Care Quality Commission (CQC).
To ensure that all cleaning consumables are ordered from current nominated suppliers in line with Company purchasing policy.
Where appropriate undertake cleaning duties to provide support and meet requirements such as short notice deep cleans to ensure patients can be admitted in an emergency.
- In collaboration with Infection Control Lead, provide guidance and ensure compliance with infection prevention and control. Including providing advice on cleaning methods, equipment and furnishings to ensure the highest standards are maintained.
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Identify and correct unsafe work procedures or conditions and/or report them to management.
Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Completion of company audits, focussed on cleaning standards, health and hygiene and facilities.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Promote the use of proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Complete appropriate safety training and certifications to perform work tasks.
Facilities Services
- To ensure that any building imperfections are reported to management dependant on severity of repairs.
- Work closely with the wider facilities team to ensure all stock/consumables are ordered as and when required. To fill in where necessary.
- Audit cleaned rooms to ensure compliance to laid down schedules and processes.
- Support the wider team to ensure that the Charity maintains regulation standards for Health and Safety, CQC, Control of Substances Hazardous to Health (COSHH).
- Undertake any additional audit testing as directed by line manager.
- Perform all administrative duties with rigorous attention to detail and delivery of personal and team objectives, KPIs and defined business targets annually.
Patient Experience
- Embed a customer focussed service and dealing with complaints and compliments in a robust, visible and positive manner.
- Undertake patient and customer satisfaction surveys within areas of accountability to identify any areas of improvement and promote excellence. Acting on the results for continuous improvement and reporting back to appropriate groups/committees.
Leaderships
- Supervise and actively lead the team of housekeeping assistants and volunteers, identifying staffing resources, recruitment, arranging rotas, undertaking one to ones, annual appraisals and team meetings to manage performance.
- Actively promote wellbeing and development within the teams to enhance staff capabilities and experience.
- Undertake quality checks to ensure consistent standards are adhered to at all times.
- Review and as appropriate reallocate duties and work areas to meet the requirements of the organisation and services.
- Promote health and safety within the team including identifying risks, awareness of COSHH and working in a safe manner, challenging behaviours that do not meet this standard.
- Intermittent skills and understanding of all Microsoft software, including the use of Word, Outlook, Excel and SharePoint.
- Is experienced and can clearly identify what is acceptable behaviour within a team.
- To work within agreed budget guidelines on staff costs and consumables and to co-operate in any action necessary so as to keep to budget.
- Manage and support your teams with all day-to-day activities and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Assists senior management in all aspects of required service.
- Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
- Ensure compliance with company standards and policies and external regulations (e.g., safety, department-specific procedures such as food standards).
- Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Health and Safety and Environmental Legislative Awareness
Ensure equipment is used safely and well maintained
Care Quality Commission (CQC) awareness and compliance
To understand risk assessment processes including COSHH (Control of Substances Hazardous to Health), to be able to follow risk assessments and advise where control measure may need to be reviewed and updated
- Ensure the completion of statutory checks including legionella flushing as per agreed timescales and information is clearly identified.
- Ensure compliance with clinical waste regulations, including correct waste disposal methods and record keeping.
To demonstrate high level of infection control including excellent hand hygiene and presentable appearance, to support food safety legislation
To ensure legislative checks and records for all responsible areas are completed accurately and legibly. Records need to be maintained and accessible.
Ensure all staff follow the instructions for safe working in the department and comply with relevant policies and procedures
Other Duties
To be flexible, able and willing to cover across the rota during times of absence
To be willing to participate in Hospice forums and groups
To strive for continual improvement, providing customer focussed proactive approach to encourage, record and process customer feedback. Celebrating success and identifying opportunities for change.
Ensure the continued dignity of patients.
To work collaboratively with other teams to provide the best service and reflect the values of the hospice.
To undertake any duties identified by the Facilities Manager commensurate to the grade.
Person Specification
Qualifications
Essential
- Good standard of education
- Qualification in supervision or management or equivalent relevant experience
Desirable
- City & Guilds 764 Part 1 & 2
- NVQ 1/2 Cleaning & Support Services/Building Interiors
- BICSc Cleaning Operator Proficiency Certificate
- Supervisory training qualification
- Infection control training
- Basic Health & Safety Certificate
- Other job-related training
Personal Skills and Attributes
Essential
- Able to prioritise & work under pressure
- Verbal, written and spoken communication skills
- Self-motivated
- Reliable
- Team player
- Flexibility to work evenings, weekends and bank holidays
Desirable
- IT skills
- Teaching/demonstration skills
Experience
Essential
- Recent relevant experience of supervising staff in NHS or other healthcare environment
- Cleaning in a healthcare environment
- Supervising or training domestic staff
- Experience in standards monitoring
- Comprehensive Knowledge of infection control procedures
- Comprehensive knowledge of cleaning methods, materials and equipment
Desirable
- NHS cleaning supervision
- Knowledge of the National specifications for cleanliness in the NHS
Person Specification
Qualifications
Essential
- Good standard of education
- Qualification in supervision or management or equivalent relevant experience
Desirable
- City & Guilds 764 Part 1 & 2
- NVQ 1/2 Cleaning & Support Services/Building Interiors
- BICSc Cleaning Operator Proficiency Certificate
- Supervisory training qualification
- Infection control training
- Basic Health & Safety Certificate
- Other job-related training
Personal Skills and Attributes
Essential
- Able to prioritise & work under pressure
- Verbal, written and spoken communication skills
- Self-motivated
- Reliable
- Team player
- Flexibility to work evenings, weekends and bank holidays
Desirable
- IT skills
- Teaching/demonstration skills
Experience
Essential
- Recent relevant experience of supervising staff in NHS or other healthcare environment
- Cleaning in a healthcare environment
- Supervising or training domestic staff
- Experience in standards monitoring
- Comprehensive Knowledge of infection control procedures
- Comprehensive knowledge of cleaning methods, materials and equipment
Desirable
- NHS cleaning supervision
- Knowledge of the National specifications for cleanliness in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
