Job summary
Are you passionate about using your ICT
skills to make a meaningful impact? Join our team at Birmingham Hospice as an
ICT Field Services Engineer and be the driving force behind technological
solutions that directly benefit those in need.
Main duties of the job
As an ICT Field Services Engineer, you will
have the opportunity to work on diverse projects that drive positive change.
From setting up communication systems in remote areas to providing technical
support for education initiatives, your expertise will be the key to
transforming lives through technology. We
believe that technology has the power to bridge gaps and create opportunities. With us, you will not only be advancing your
career but also making a difference in the lives of our people. Your role will be crucial in ensuring that
our programs run smoothly and efficiently, ultimately leading to greater impact
and outreach.
In this new and exciting role, you will be
required to:
- Provide
first, second, and third-line support services to our people and maintain and
improve our infrastructure.
- Deliver
the hospices end-user strategy, maintaining fit-for-purpose technology
solutions, deploying hardware, and providing first-class support.
- Travel
to our people across the city to our hospice sites, shops or homes to provide
in-person services, managing the end-to-end field service jobs, ensuring that
all requests are managed through our system and all resolutions meet service
level agreements.
- Work
collaboratively with other professionals in the organisation to devise
suggestions for expediting maintenance and troubleshooting procedures.
About us
Birmingham Hospice provides expert palliative and end of
life care for people and their families living with life-limiting illnesses.
We believe that all people in Birmingham should have access
to the best specialist care and support - when, where and how they need it. Our
vision is a future where everyone with a life-limiting illness will live and
die with dignity and in comfort. Our mission is to enable more people from all
communities to access the care of their choice at the end of life.
During a recent CQC inspection our sites have been rated
outstanding, with independent health care regulators highlighting that
colleagues and services are caring, responsive and well-led.
Our outstanding teams are passionate about providing the
very best care, and patients and their loved ones are at the heart of
everything we do.
Our values of kindness, respect, innovation, togetherness,
positivity and openness are at the centre of who we are, what we do and how we
behave. We pride ourselves on being an inclusive, welcoming, caring and
supportive team. Were offering a competitive salary, with generous holiday
allowance, a contribution pension scheme, and a commitment to investing in our
people through employee benefits and ongoing professional development.
Job description
Job responsibilities
Job purpose
The
ICT Field Services Engineer will provide first, second and third line support
services to our people as well maintain and improve infrastructure.
The
ICT Field Services Engineer will have a background of working within a busy environment,
and experience in troubleshooting complex technical issues at in-depth levels.
You must have a proven track record of problem-solving from start to finish in
addition to being self-motivated and working alone at times.
You
will play a key role in delivering the organisations end user strategy
maintaining fit for purpose technology solutions, deploying hardware and
providing first class support.
Provide On-Site SupportAs an
ICT Field Services Engineer, you will travel to our people traveling cross city
to one of our many site locations, either shops, hospices or homes to provide
face to face services. This includes end
to end management of field service jobs, expediting maintenance and
troubleshooting procedures across our network and server provisions, no remote
work will be undertaken.
You
must travel to all requests by use of our field management system and manage
all requests through to resolution to meet the SLA.
This
position may require working after hours but will require presence on-site at
one of our many locations.
As
a professional you will collaborate with other professionals in the
organisation to devise suggestions for expediting maintenance and
troubleshooting procedures. You will document all relevant departmental and
field activities and resolve the complexities.
Operation & MaintenanceThis role provides day-to-day
support, and you have responsibility for the maintenance, upkeep, and
improvement of ourhospice and retail shop infrastructure, therefore
project work is a must and will be combined in your daily duties.
Main duties
and responsibilities
-
Respond
to client and system service requests and troubleshoot and fix technical faults
and issues to completion.
-
Ensure
the IT needs of the client are met in relation to teaching, learning, and
administration.
-
Handle
security and network administration tasks.
-
Perform
any hardware repair and replacement.
-
Ensure
equipment is installed and ready for use by end-user.
-
Co-ordinate
on site cabling and hardware installation duties, working with Core Network to
ensure hardware is correctly deployed and connectivity is tested and reachable
remotely.
-
Survey
shop premises for Wi-Fi & 4G coverage and capture other vital information
required for the planning of future deployments of associated hardware and
cabling for projects.
-
Perform
Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are
yet to be delivered or readied by vendors.
-
Troubleshoot/Investigate
and rectify circuit connection errors & circuit/hardware down scenarios and
working closely with internal teams.
-
Perform
Hardware upgrades on legacy equipment and re-cable as instructed.
-
Keep
in line with internal and client agreed SLA's surrounding time taken to deliver
each ticket/site deployment dependent on geographical location.
Job description
Job responsibilities
Job purpose
The
ICT Field Services Engineer will provide first, second and third line support
services to our people as well maintain and improve infrastructure.
The
ICT Field Services Engineer will have a background of working within a busy environment,
and experience in troubleshooting complex technical issues at in-depth levels.
You must have a proven track record of problem-solving from start to finish in
addition to being self-motivated and working alone at times.
You
will play a key role in delivering the organisations end user strategy
maintaining fit for purpose technology solutions, deploying hardware and
providing first class support.
Provide On-Site SupportAs an
ICT Field Services Engineer, you will travel to our people traveling cross city
to one of our many site locations, either shops, hospices or homes to provide
face to face services. This includes end
to end management of field service jobs, expediting maintenance and
troubleshooting procedures across our network and server provisions, no remote
work will be undertaken.
You
must travel to all requests by use of our field management system and manage
all requests through to resolution to meet the SLA.
This
position may require working after hours but will require presence on-site at
one of our many locations.
As
a professional you will collaborate with other professionals in the
organisation to devise suggestions for expediting maintenance and
troubleshooting procedures. You will document all relevant departmental and
field activities and resolve the complexities.
Operation & MaintenanceThis role provides day-to-day
support, and you have responsibility for the maintenance, upkeep, and
improvement of ourhospice and retail shop infrastructure, therefore
project work is a must and will be combined in your daily duties.
Main duties
and responsibilities
-
Respond
to client and system service requests and troubleshoot and fix technical faults
and issues to completion.
-
Ensure
the IT needs of the client are met in relation to teaching, learning, and
administration.
-
Handle
security and network administration tasks.
-
Perform
any hardware repair and replacement.
-
Ensure
equipment is installed and ready for use by end-user.
-
Co-ordinate
on site cabling and hardware installation duties, working with Core Network to
ensure hardware is correctly deployed and connectivity is tested and reachable
remotely.
-
Survey
shop premises for Wi-Fi & 4G coverage and capture other vital information
required for the planning of future deployments of associated hardware and
cabling for projects.
-
Perform
Pre Cable' and 'Pre deploy' duties in cases where circuits and client sites are
yet to be delivered or readied by vendors.
-
Troubleshoot/Investigate
and rectify circuit connection errors & circuit/hardware down scenarios and
working closely with internal teams.
-
Perform
Hardware upgrades on legacy equipment and re-cable as instructed.
-
Keep
in line with internal and client agreed SLA's surrounding time taken to deliver
each ticket/site deployment dependent on geographical location.
Person Specification
Experience
Essential
- - Experience in 1st, 2nd & 3rd support roles and be self-sufficient in problem solving independently without assistance.
- - Competent with any O/S support and deployment, including Apple Macintosh and Linux.
- - Can administer all Office 365 and 365 admin packages including Intune.
- - Virtualisation Experience in VMWare.
- - Highly skilled in Cisco routing and networking but also knowledge in hardware vendors equipment such as TP-link, Draytek and Sophos to name a few.
- - Experience in Networking, Copper and Fibre Cabling.
- - Experience in deploying networking hardware.
Desirable
- - Worked within a clinical environment.
- - Field Technician service experience.
Personal Skills and Attributes
Essential
- - An excellent people centric approach & service including strong communication, and relationship-building skills.
- - Must have a Can do attitude.
- - Able to operate independently to drive projects to completion without supervision while keeping teammates appraised of situations as they arise.
- - Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- - Car owner/driver with full UK driving licence
Qualifications
Essential
- - Degree in a computing related subject or specialist underpinning theoretical knowledge supported by relevant practical experience.
Desirable
- - Cisco CCNP qualification
- - Security Comptia qualification
Person Specification
Experience
Essential
- - Experience in 1st, 2nd & 3rd support roles and be self-sufficient in problem solving independently without assistance.
- - Competent with any O/S support and deployment, including Apple Macintosh and Linux.
- - Can administer all Office 365 and 365 admin packages including Intune.
- - Virtualisation Experience in VMWare.
- - Highly skilled in Cisco routing and networking but also knowledge in hardware vendors equipment such as TP-link, Draytek and Sophos to name a few.
- - Experience in Networking, Copper and Fibre Cabling.
- - Experience in deploying networking hardware.
Desirable
- - Worked within a clinical environment.
- - Field Technician service experience.
Personal Skills and Attributes
Essential
- - An excellent people centric approach & service including strong communication, and relationship-building skills.
- - Must have a Can do attitude.
- - Able to operate independently to drive projects to completion without supervision while keeping teammates appraised of situations as they arise.
- - Ability to effectively communicate (verbally and in writing) technical information at an appropriate level, and in a suitable style, having assessed the audience.
- - Car owner/driver with full UK driving licence
Qualifications
Essential
- - Degree in a computing related subject or specialist underpinning theoretical knowledge supported by relevant practical experience.
Desirable
- - Cisco CCNP qualification
- - Security Comptia qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
