Job summary
Role Open to applicants who hold RGN, Physiotherapy or Occupational Therapy Qualification and registration.
Team Leader - Wellbeing Services. 22.5hrs per week.
Job summary: the post holder is expected to:
- To have overall responsibility for the leadership and co-ordination of the Wellbeing services, including the Complementary Therapy service.
- To serve as an inspirational leader and ambassador of the hospice in all interactions both within the organisation and with external stakeholders.
- Deliver high-quality, evidence-based holistic palliative care to patients and their families, ensuring all care is provided with compassion, dignity, and respect.
- Ensure services are delivered safely, efficiently, and effectively by supporting a well-trained and competent workforce, with appropriate monitoring of outcomes and quality standards.
- Actively contribute to the ongoing development and improvement of clinical services across the organisation.
- Partake in the out of hours on-call rota.
- Work across the clinical services, including Hospice at Home when required, to ensure service delivery.
Main duties of the job
The Wellbeing Team Leader is responsible for leading the delivery of holistic, rehabilitative, and complementary therapy services, ensuring care aligns with professional standards and best practice.
The role oversees planning, delivery, and evaluation of evidence based care, coordinating closely with the multidisciplinary team to support patients and families.
Responsibilities include conducting and supervising holistic assessments, developing and reviewing personalised care plans, and leading group sessions and therapeutic programmes.
The post holder will facilitate timely ACP and ACMP discussions and ensure patients receive the right care at the right time.
They will support the development of the service as a community hub within the Rossendale Valley, foster effective internal and external relationships, and model excellent communication and compassionate leadership.
The role promotes equality, diversity, and human rights, ensures efficient use of resources, and leads high quality student placements that provide broad learning experiences.
About us
Our Services
We are proud and privileged to offer a range of services to give support at every stage of a palliative journey for patients as well as their loved ones:
- Supporting people through our Wellbeing Service to help patients maintain independence and physical, psychological, and spiritual well-being.
- Extending our care beyond our building with our Hospice at Home service, providing care and support in the community, day and night, 365 days a year.
- Supporting children and their families through our dedicated Family Support Services.
- Bereavement support helping patients and those they love through very difficult times.
Vision and Values
We aim to positively influence a future in which everyone within the Rossendale community facing life limiting illness receives the best possible care and support.
Underpinning our Vision are four core values:
Compassion
Integrity
Openness
Excellence
Working for Us
We are committed to supporting our compassionate and hardworking staff to go above and beyond. We invest in our employees to give them the skills and tools to be the best they can in their roles. The benefits of working at Rossendale Hospice are:
- 25 days Annual Leave plus 8 Bank Holidays (pro rata for part time)
- Free onsite parking
- Flexible Working and Hybrid Working opportunities
- Training & development opportunities
- Company Pension (Or continuation of current NHS Pension)
Job description
Job responsibilities
Management
- To plan, co-ordinate, and lead Wellbeing services (employees, volunteers and students) and resources
- Work closely with the Clinical Services Manager and Hospice at Home Team Leader in ensuring that all clinical staff and volunteers deliver high levels of service and care at all times
- Liaise effectively with the multidisciplinary team within both the Hospice and community settings, including the Palliative Care Consultant, District Nurses, Social Workers, GPs, and other relevant agencies involved in patient care, to ensure coordinated and seamless support.
- Accept accountability for own actions and designated areas of responsibility, demonstrating professionalism and integrity in all aspects of practice.
- Ensure that Hospice policies, procedures and standards are always adhered to with particular regard to those concerning confidentiality, information governance, health and safety, prevention and control infection and medicines management
- Contribute to the on-going development of operational policies, procedures and clinical guidelines ensuring their implementation, review and monitoring
- Empower and support staff to lead on projects and drive evidence-based innovation, acting as an expert, mentor, and role model within the service.
- In collaboration with the Clinical Services Manager, review key performance indicators, activity levels, and outcomes, using this data to support service improvement, inform decision-making, and monitor overall performance.
- Ensure effective implementation of HR policies and procedures, including recruitment and selection, sickness and absence management, and performance management, in accordance with Hospice policies, procedures, and the Employee Handbook.
- Participate in the induction and orientation of new staff, supporting their integration into the team and ensuring they are familiar with Hospice values, policies, and procedures.
- Ensure that information on activities and work patterns are submitted in a timely fashion.
- To take part in the duty rotas to ensure all clinical services meet service requirements of safe staffing.
- Promote a culture that recognises and responds to the complex physical, spiritual, social, and psychological needs of patients and their families, ensuring timely and appropriate use of internal and external referral pathways.
- Provide support, guidance, and information to patients and carers to enable informed decision-making.
- Empower individuals to adapt to and manage significant life changes, helping them to maximise their potential within the limitations of their health conditions and personal circumstances.
- Effectively monitor completion of mandatory training for Wellbeing service staff, ensuring full compliance and support of continual professional development completing competency assessments as required
- Ensure effective use of the Hospices electronic patient record system, promoting the use of digital tools for accurate documentation, communication, and information sharing. Support and implement procedural changes as needed to optimise system usage and service delivery.
Professional/clinical
- Ensure that professional requirements for clinical revalidation are fulfilled both personally and by other registered Health & Social care professionals within the teams e.g. HCPC, NMC, Social Work England
- To ensure that patient documentation is completed accurately and fully in line with the NMC/HCPC guidance on documentation
- Be aware of and always adhere to the Hospice policies and procedures and act with the NMC/HCPC standards, Code of Conduct and guidelines
- Work in accordance with Hospice policies to ensure that confidentiality is always maintained.
- Oversee the placement of students within HWR teams, ensuring that they are correctly mentored and evaluated
- Share knowledge, skills, and experience with colleagues to enhance the quality of patient care and actively encourage the sharing of best practice and learning across the team.
- Act as a resource of knowledge for Hospice staff and external agencies
- Accept responsibility to maintain and update own skills to facilitate the delivery of high-quality specialist palliative care
- Disseminate information and knowledge gained from attendance at conferences and courses for the benefit of the multi-professional team.
- Awareness of the legislation regarding registration of the Hospice and guidance laid down by statutory bodies.
Person/professional:
- To act at all times in accordance with the policies and procedures of Rossendale Hospice.
- Act as a Hospice ambassador, actively promoting the work of the organisation and identifying opportunities to raise awareness of Hospice services, including participation in public relations and fundraising activities.
- Engage in lifelong learning and attend any training as deemed appropriate.
- Participate in 1-1s, annual appraisal, and team meetings.
- Attendance at and completion of all mandatory training as specified for the role.
- To act as link-professional for specific specialist topic areas.
Health and safety
- Support the CSM in ensuring identified risks are assessed and added to the risk register, that risk assessments are completed and appropriate actions implemented as necessary
- Understand building fire regulations and agreed action to be taken in the event of a fire.
- Encourage and oversee prompt reporting of adverse incidents, accidents, near misses, and errors
- Oversee, and contribute as necessary, to the investigation of incidents, accidents, near miss reports
- Oversee, and lead as necessary, the completion of Root Cause Analysis, safeguarding alerts, CQC notifications
- Oversee the Wellbeing Services contribution to the Hospice audit programme, ensuring accurate input, active participation, and the implementation of any resulting service improvements.
- Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures, protocols and the national guidance
- Take all measures to ensure the safety of staff, patients, volunteers, supporters, customers and visitors to Rossendale Hospice in accordance with Rossendale Hospice Health and Safety Policy.
Job description
Job responsibilities
Management
- To plan, co-ordinate, and lead Wellbeing services (employees, volunteers and students) and resources
- Work closely with the Clinical Services Manager and Hospice at Home Team Leader in ensuring that all clinical staff and volunteers deliver high levels of service and care at all times
- Liaise effectively with the multidisciplinary team within both the Hospice and community settings, including the Palliative Care Consultant, District Nurses, Social Workers, GPs, and other relevant agencies involved in patient care, to ensure coordinated and seamless support.
- Accept accountability for own actions and designated areas of responsibility, demonstrating professionalism and integrity in all aspects of practice.
- Ensure that Hospice policies, procedures and standards are always adhered to with particular regard to those concerning confidentiality, information governance, health and safety, prevention and control infection and medicines management
- Contribute to the on-going development of operational policies, procedures and clinical guidelines ensuring their implementation, review and monitoring
- Empower and support staff to lead on projects and drive evidence-based innovation, acting as an expert, mentor, and role model within the service.
- In collaboration with the Clinical Services Manager, review key performance indicators, activity levels, and outcomes, using this data to support service improvement, inform decision-making, and monitor overall performance.
- Ensure effective implementation of HR policies and procedures, including recruitment and selection, sickness and absence management, and performance management, in accordance with Hospice policies, procedures, and the Employee Handbook.
- Participate in the induction and orientation of new staff, supporting their integration into the team and ensuring they are familiar with Hospice values, policies, and procedures.
- Ensure that information on activities and work patterns are submitted in a timely fashion.
- To take part in the duty rotas to ensure all clinical services meet service requirements of safe staffing.
- Promote a culture that recognises and responds to the complex physical, spiritual, social, and psychological needs of patients and their families, ensuring timely and appropriate use of internal and external referral pathways.
- Provide support, guidance, and information to patients and carers to enable informed decision-making.
- Empower individuals to adapt to and manage significant life changes, helping them to maximise their potential within the limitations of their health conditions and personal circumstances.
- Effectively monitor completion of mandatory training for Wellbeing service staff, ensuring full compliance and support of continual professional development completing competency assessments as required
- Ensure effective use of the Hospices electronic patient record system, promoting the use of digital tools for accurate documentation, communication, and information sharing. Support and implement procedural changes as needed to optimise system usage and service delivery.
Professional/clinical
- Ensure that professional requirements for clinical revalidation are fulfilled both personally and by other registered Health & Social care professionals within the teams e.g. HCPC, NMC, Social Work England
- To ensure that patient documentation is completed accurately and fully in line with the NMC/HCPC guidance on documentation
- Be aware of and always adhere to the Hospice policies and procedures and act with the NMC/HCPC standards, Code of Conduct and guidelines
- Work in accordance with Hospice policies to ensure that confidentiality is always maintained.
- Oversee the placement of students within HWR teams, ensuring that they are correctly mentored and evaluated
- Share knowledge, skills, and experience with colleagues to enhance the quality of patient care and actively encourage the sharing of best practice and learning across the team.
- Act as a resource of knowledge for Hospice staff and external agencies
- Accept responsibility to maintain and update own skills to facilitate the delivery of high-quality specialist palliative care
- Disseminate information and knowledge gained from attendance at conferences and courses for the benefit of the multi-professional team.
- Awareness of the legislation regarding registration of the Hospice and guidance laid down by statutory bodies.
Person/professional:
- To act at all times in accordance with the policies and procedures of Rossendale Hospice.
- Act as a Hospice ambassador, actively promoting the work of the organisation and identifying opportunities to raise awareness of Hospice services, including participation in public relations and fundraising activities.
- Engage in lifelong learning and attend any training as deemed appropriate.
- Participate in 1-1s, annual appraisal, and team meetings.
- Attendance at and completion of all mandatory training as specified for the role.
- To act as link-professional for specific specialist topic areas.
Health and safety
- Support the CSM in ensuring identified risks are assessed and added to the risk register, that risk assessments are completed and appropriate actions implemented as necessary
- Understand building fire regulations and agreed action to be taken in the event of a fire.
- Encourage and oversee prompt reporting of adverse incidents, accidents, near misses, and errors
- Oversee, and contribute as necessary, to the investigation of incidents, accidents, near miss reports
- Oversee, and lead as necessary, the completion of Root Cause Analysis, safeguarding alerts, CQC notifications
- Oversee the Wellbeing Services contribution to the Hospice audit programme, ensuring accurate input, active participation, and the implementation of any resulting service improvements.
- Ensure medicines and medical equipment are managed in accordance with Hospice policies, procedures, protocols and the national guidance
- Take all measures to ensure the safety of staff, patients, volunteers, supporters, customers and visitors to Rossendale Hospice in accordance with Rossendale Hospice Health and Safety Policy.
Person Specification
Health and Physical
Essential
- Good health and attendance record
- Ability to model and promote safe moving and handling practice.
Experience
Essential
- At least 2 years post-qualified experience in adult care.
- Experience of working with those who have a life-limiting condition
-
- Management/Leadership experience
- Mentoring and supporting students
Desirable
- Experience of working across organisational boundaries
- Experience of palliative and end of life care
- Experience of caring for those with dementia, and their families
-
- Experience of using creative therapies within a healthcare setting
Skills
Essential
- Leadership of people
- Excellent interpersonal and communication skills
-
- Confidence to work effectively within a multi-disciplinary team
-
- Able to manage and prioritise care with minimal supervision
-
- Ability to manage risk effectively
-
- Computer literate
Desirable
- Previous experience of use of EMIS or other electronic patient record system
- Previous experience of audit
- Previous experience with Microsoft 365
- Ability to facilitating learning through teaching, coaching, or delivering clinical education
Quality
Essential
- Ability to work proactively, independently and on own initiative
-
- Ability to work as part of a team, demonstrating flexibility, punctuality and reliability
-
- Be empathetic, compassionate, resilient, and adaptable to change
Qualifications
Essential
- Qualified Health Care Professional and registered with a UK regulatory professional body e.g. HCPC or NMC
-
- Documentary evidence of continuing professional development
Desirable
- Evidence of recent academic achievement relating to palliative care/long-term conditions
-
- Counselling skills/communication skills training
Other
Essential
- Full UK driving licence and access to own vehicle for business use
Person Specification
Health and Physical
Essential
- Good health and attendance record
- Ability to model and promote safe moving and handling practice.
Experience
Essential
- At least 2 years post-qualified experience in adult care.
- Experience of working with those who have a life-limiting condition
-
- Management/Leadership experience
- Mentoring and supporting students
Desirable
- Experience of working across organisational boundaries
- Experience of palliative and end of life care
- Experience of caring for those with dementia, and their families
-
- Experience of using creative therapies within a healthcare setting
Skills
Essential
- Leadership of people
- Excellent interpersonal and communication skills
-
- Confidence to work effectively within a multi-disciplinary team
-
- Able to manage and prioritise care with minimal supervision
-
- Ability to manage risk effectively
-
- Computer literate
Desirable
- Previous experience of use of EMIS or other electronic patient record system
- Previous experience of audit
- Previous experience with Microsoft 365
- Ability to facilitating learning through teaching, coaching, or delivering clinical education
Quality
Essential
- Ability to work proactively, independently and on own initiative
-
- Ability to work as part of a team, demonstrating flexibility, punctuality and reliability
-
- Be empathetic, compassionate, resilient, and adaptable to change
Qualifications
Essential
- Qualified Health Care Professional and registered with a UK regulatory professional body e.g. HCPC or NMC
-
- Documentary evidence of continuing professional development
Desirable
- Evidence of recent academic achievement relating to palliative care/long-term conditions
-
- Counselling skills/communication skills training
Other
Essential
- Full UK driving licence and access to own vehicle for business use
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
