Job summary
Administrator - Hospice at Home
12
hours per week (working Monday and Tuesday 10am-4.30pm) as part of a job share.
Salary
£8892 per year
All applicants must complete a Rossendale Hospice application form - CV not required. Please read Recruitment pack for details.
Rossendale Hospice is a charity delivering
Palliative Care Services to the local population. The Hospice at Home team
deliver care in the community and an exciting opportunity has arisen for a
highly motivated and enthusiastic, individual to join the team, providing high
quality administrative support, working closely with the clinical team.
This
is a permanent job share position, working 12 hours per week, covering Monday
and Tuesday, plus providing cover for sickness and holidays.
We
are looking for a confident, well organised, and reliable person who can
communicate well at all levels. A calm and supportive interaction is imperative
when conversing with patients and their loved ones. The successful candidate
must have the ability to develop and maintain excellent working relationships
with colleagues, service users and the wider healthcare team. In addition, you
must have excellent numerical and administration skills, including good
attention to detail and be proficient in the use of Microsoft Office/365 in
particular, Word, Excel, and Outlook. Experience of working with EMIS would be advantageous but is not essential and training will be
provided.
Main duties of the job
Job summary: the post holder is expected to:
- be responsible for the day-to-day administration of the Hospice at Home service.
- The role involves communication with staff, families, and Multidisciplinary Professionals in arranging care packages for patients and liaison with Continuing Healthcare staff regarding availability issues. In the absence of the Clinical Services Team Leader the post holder may be required to agree adjustments to packages of care already in place.
- work as part of a team but occasionally alone when required, providing telephone and office cover.
Please refer to the Recruitment pack for the full job description and person specification.
About us
Our services
We are proud and privileged to offer a range of services to give support at every stage of a palliative journey for patients as well as their loved ones. Including:
Extending our care beyond our building with our Hospice at Home service, providing care and support in the community, day and night, 365 days a year.
difficult times.
Our Vision and Values:
We aim to positively influence a future in which everyone within the Rossendale community facing life limiting illness receives the best possible care and support.
Underpinning our Vision are four core values:Compassion, Integrity, Openness and Excellence.
Working for Us
We invest in our employees to give them the skills and tools to be the best they can in their roles. To ensure our staff feel valued and supported the benefits of working at Rossendale Hospice are:
Job description
Job responsibilities
Key tasks and duties:
ADMINISTRATIVE
- Day-to-day administration of the Hospice at Home service, including notification of the package of care arranged with the patient/carer/health professional(s).
- Maintaining accurate records of Continuing Healthcare packages and invoicing monthly.
- Dealing with queries relating to rotas, timesheets, mileage claims, mobile device issues in conjunction with Admin and annual leave requests.
- Arranging cover within the Hospice at Home service from the bank of ad-hoc staff.
- Answering the telephone, taking messages, and dealing as appropriate in close liaison with the Team Leader and Staff Nurses, ensuring all information is relayed in a timely manner.
- Providing clerical support to the Hospice at Home service typing letters, photocopying, filing. Producing and circulating documents as requested.
- Inputting patient information on to EMIS, maintaining accurate records and respecting patient confidentiality at all times. Compiling monthly analytical data for internal and external reports.
- Collation of staff time sheets and mileage claims ensuring accuracy and meeting payroll deadlines.
- Contribute to the processes of PPE stock and clinical uniform ordering.
- Preparation of duty rota advising the Clinical Services Team Leader of any issues.
- Organisation and attendance at clinical meetings. Taking and preparation of minutes as required including CG meetings and Managers meetings according to the rota.
- Undertaking audits as delegated by the Team Leader or Clinical Services Manager.
- Providing support to other departments when required.
CARE QUALITY COMMISSION
- Assisting with preparation of documents required by the CQC (Care Quality Commission).
COMMUNICATION
- Assisting with enquiries relating to the Hospice at Home service.
- Promotion of the service to prospective users in a professional manner.
Person/professional:
- To always act in accordance with the hospice policies and procedures of Rossendale Hospice
- At all times act as an ambassador for Rossendale Hospice to patients, relatives, carers, colleagues, and members of the public.
- Engage in lifelong learning and attend any training as suggested by line manager.
- Participate in 1-1's and annual appraisal.
- Attend and undertake all mandatory training as instructed.
Health and safety
- Understands the fire regulations and action to be taken in the event of a fire.
- Report any incidents/adverse events in accordance with Rossendale Hospice policy.
- Understand the principles of infection control and hand hygiene.
- Have an understanding of the Safeguarding Children and Vulnerable Adults policy.
- Take all measures to ensure that the safely of staff, patients, volunteers, supporters, customers, and visitors to Rossendale Hospice in accordance with the Rossendale Hospice Health and Safety Policy.
Job description
Job responsibilities
Key tasks and duties:
ADMINISTRATIVE
- Day-to-day administration of the Hospice at Home service, including notification of the package of care arranged with the patient/carer/health professional(s).
- Maintaining accurate records of Continuing Healthcare packages and invoicing monthly.
- Dealing with queries relating to rotas, timesheets, mileage claims, mobile device issues in conjunction with Admin and annual leave requests.
- Arranging cover within the Hospice at Home service from the bank of ad-hoc staff.
- Answering the telephone, taking messages, and dealing as appropriate in close liaison with the Team Leader and Staff Nurses, ensuring all information is relayed in a timely manner.
- Providing clerical support to the Hospice at Home service typing letters, photocopying, filing. Producing and circulating documents as requested.
- Inputting patient information on to EMIS, maintaining accurate records and respecting patient confidentiality at all times. Compiling monthly analytical data for internal and external reports.
- Collation of staff time sheets and mileage claims ensuring accuracy and meeting payroll deadlines.
- Contribute to the processes of PPE stock and clinical uniform ordering.
- Preparation of duty rota advising the Clinical Services Team Leader of any issues.
- Organisation and attendance at clinical meetings. Taking and preparation of minutes as required including CG meetings and Managers meetings according to the rota.
- Undertaking audits as delegated by the Team Leader or Clinical Services Manager.
- Providing support to other departments when required.
CARE QUALITY COMMISSION
- Assisting with preparation of documents required by the CQC (Care Quality Commission).
COMMUNICATION
- Assisting with enquiries relating to the Hospice at Home service.
- Promotion of the service to prospective users in a professional manner.
Person/professional:
- To always act in accordance with the hospice policies and procedures of Rossendale Hospice
- At all times act as an ambassador for Rossendale Hospice to patients, relatives, carers, colleagues, and members of the public.
- Engage in lifelong learning and attend any training as suggested by line manager.
- Participate in 1-1's and annual appraisal.
- Attend and undertake all mandatory training as instructed.
Health and safety
- Understands the fire regulations and action to be taken in the event of a fire.
- Report any incidents/adverse events in accordance with Rossendale Hospice policy.
- Understand the principles of infection control and hand hygiene.
- Have an understanding of the Safeguarding Children and Vulnerable Adults policy.
- Take all measures to ensure that the safely of staff, patients, volunteers, supporters, customers, and visitors to Rossendale Hospice in accordance with the Rossendale Hospice Health and Safety Policy.
Person Specification
Qualifications
Essential
- Good general education, including GCSE (or equivalent) in Maths and English
Personal attributes
Essential
- Self-motivator, flexible approach, team player.
- Able to work to deadlines.
- Able to work autonomously
- Reliable
- Willing to work on a flexible basis to meet the demands of a changing environment.
Experience
Essential
- Demonstrable experience and skill in the use of Microsoft / 365
- Experience of customer service and dealing with service users/public
Desirable
- Experience of working with EMIS(Patient electronic management system) or similar)
- Experience in a health care team setting
Knowledge and skills
Essential
- Excellent communication skills
- Ability to deal with people over the telephone and face to face
Person Specification
Qualifications
Essential
- Good general education, including GCSE (or equivalent) in Maths and English
Personal attributes
Essential
- Self-motivator, flexible approach, team player.
- Able to work to deadlines.
- Able to work autonomously
- Reliable
- Willing to work on a flexible basis to meet the demands of a changing environment.
Experience
Essential
- Demonstrable experience and skill in the use of Microsoft / 365
- Experience of customer service and dealing with service users/public
Desirable
- Experience of working with EMIS(Patient electronic management system) or similar)
- Experience in a health care team setting
Knowledge and skills
Essential
- Excellent communication skills
- Ability to deal with people over the telephone and face to face
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
