Job summary
We are looking for an efficient and effective administrator with excellent organisational and people skills to support the work of our Volunteering team.
Bolton Hospice provides free, expert care to local people facing terminal and life-limiting illnesses, and their families, in the hospice itself and in patients own homes.
We rely upon the support of over 700 incredible volunteers who assist in many areas of the organisation, including our charity shops, reception, gardens, inpatient unit, wellbeing hub, offices, at fundraising events and more.
If youre an experienced administrator, love working with people, and want to put your skills and experience to good use at a much-loved local charity - wed love to hear from you.
Main duties of the job
As Volunteering Administrator, you will provide efficient and effective administration support in relation to our team of 700+ volunteers.
Youll be responsible for organising rotas of hospice-based volunteers and act as the first point of contact for all volunteer related enquiries from within and outside the organisation.
Youll also be involved in the recruitment and selection of new volunteers and help to arrange training to ensure all volunteers have the necessary skills to perform their roles safely and effectively.
The role also involves supporting the Volunteering Development Manager with volunteer communications and ensuring that volunteers contribution to the charity is recognised and celebrated, ultimately helping to make Bolton Hospice a great place to volunteer.
About us
We offer our employees an attractive benefits package, including 35 days annual leave including bank holidays, rising to 40 days with long service (pro rata for part time), generous enhanced maternity package, contributory pension scheme, life assurance, free parking, healthcare cash plan, Blue Light Discount Card, discounted meals and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.
Job description
Job responsibilities
Job Purpose:
To provide efficient and effective administrative support in relation to volunteering.
Role Responsibilities:
- Plan and manage volunteer rotas for all relevant areas of the hospice to ensure adequate cover, including sourcing emergency cover where required.
- Maintain and monitor volunteer attendance registers in order to identify and address any issues.
- Build and maintain excellent relationships with volunteers and act as the first point of contact for volunteers requiring information and support.
- Maintain the electronic volunteer database and utilise it to record information accurately, ensuring it is kept up to date and processed in line with current data protection legislation.
- Utilise digital software and paper-based systems to effectively record data and manage volunteer processes.
- Assist in the recruitment, selection and onboarding processes for new volunteers.
- Assist in the organisation of training for new and existing volunteers, and maintain accurate records of volunteer training undertaken.
- Assist the Volunteering Development Manager in the organisation of events to recruit, engage with and celebrate the contribution of volunteers, such as information days, Christmas parties, long service awards, hospice tours and thank you events.
- Directly supervise volunteers assisting with administrative tasks and other duties within the volunteering team.
- Assist in the promotion of volunteering opportunities at internal and external events, and within the wider community.
- Liaise with external corporate, education and community stakeholders to ensure effective communication and information sharing regarding volunteering placements, work experience, corporate volunteering days and other initiatives.
- Contribute content and ideas to volunteer newsletters and other communications.
- Assist in the preparation of reports relating to volunteering as required.
- Attend and contribute to team and department meetings as required.
- Work as an integral part of the team, being sensitive to the needs of the whole team and supportive of other team members.
- Work within agreed hospice policies, procedures and guidelines.
- Participate in an annual appraisal and undertake training to maintain and develop knowledge and skills as required.
- Any other duties as deemed necessary by the Volunteering Development Manager or Income Generation & Communications Director.
Job description
Job responsibilities
Job Purpose:
To provide efficient and effective administrative support in relation to volunteering.
Role Responsibilities:
- Plan and manage volunteer rotas for all relevant areas of the hospice to ensure adequate cover, including sourcing emergency cover where required.
- Maintain and monitor volunteer attendance registers in order to identify and address any issues.
- Build and maintain excellent relationships with volunteers and act as the first point of contact for volunteers requiring information and support.
- Maintain the electronic volunteer database and utilise it to record information accurately, ensuring it is kept up to date and processed in line with current data protection legislation.
- Utilise digital software and paper-based systems to effectively record data and manage volunteer processes.
- Assist in the recruitment, selection and onboarding processes for new volunteers.
- Assist in the organisation of training for new and existing volunteers, and maintain accurate records of volunteer training undertaken.
- Assist the Volunteering Development Manager in the organisation of events to recruit, engage with and celebrate the contribution of volunteers, such as information days, Christmas parties, long service awards, hospice tours and thank you events.
- Directly supervise volunteers assisting with administrative tasks and other duties within the volunteering team.
- Assist in the promotion of volunteering opportunities at internal and external events, and within the wider community.
- Liaise with external corporate, education and community stakeholders to ensure effective communication and information sharing regarding volunteering placements, work experience, corporate volunteering days and other initiatives.
- Contribute content and ideas to volunteer newsletters and other communications.
- Assist in the preparation of reports relating to volunteering as required.
- Attend and contribute to team and department meetings as required.
- Work as an integral part of the team, being sensitive to the needs of the whole team and supportive of other team members.
- Work within agreed hospice policies, procedures and guidelines.
- Participate in an annual appraisal and undertake training to maintain and develop knowledge and skills as required.
- Any other duties as deemed necessary by the Volunteering Development Manager or Income Generation & Communications Director.
Person Specification
Knowledge
Essential
- Highly computer literate - Microsoft Office.
- Knowledge of database / CRM systems for recording and accessing information.
Desirable
- Knowledge of data protection in relation to volunteering.
- Knowledge of the Bolton area.
- Knowledge of safeguarding in relation to volunteering.
- Knowledge of Health & Safety considerations in relation to volunteering.
Personal Attributes
Essential
- High level of integrity trustworthy, discreet and able to maintain confidentiality.
- Approachable, non-judgemental and open-minded.
- Flexible and adaptable able to positively embrace change.
- Self-motivated, with a high level of initiative.
- Strong teamwork ethic.
- A strong commitment to the vision and values of Bolton Hospice.
- Willingness to work very occasional evenings and weekends to fulfil the requirements of the post.
Desirable
- Commitment to continuous professional development.
- A full driving licence and access to a vehicle insured for business use, or alternative means to travel throughout the locality.
Experience
Essential
- Experience within an administrative role.
- Experience of working with a diverse range of people.
Desirable
- Experience of working with / supervising volunteers.
- Experience of volunteer recruitment and selection.
- Experience of co-ordinating events.
- Experience of gathering data for reporting purposes.
Qualifications
Essential
- A good standard of numeracy and literacy (GCSE English and Maths, or equivalent).
Skills
Essential
- Excellent organisational skills, including the ability to manage time and prioritise workload effectively.
- Well-developed interpersonal and relationship-building skills.
- Excellent telephone manner.
- Good written communication skills.
- Good face to face communication skills, confident engaging with a diverse range of people in various settings.
Desirable
Person Specification
Knowledge
Essential
- Highly computer literate - Microsoft Office.
- Knowledge of database / CRM systems for recording and accessing information.
Desirable
- Knowledge of data protection in relation to volunteering.
- Knowledge of the Bolton area.
- Knowledge of safeguarding in relation to volunteering.
- Knowledge of Health & Safety considerations in relation to volunteering.
Personal Attributes
Essential
- High level of integrity trustworthy, discreet and able to maintain confidentiality.
- Approachable, non-judgemental and open-minded.
- Flexible and adaptable able to positively embrace change.
- Self-motivated, with a high level of initiative.
- Strong teamwork ethic.
- A strong commitment to the vision and values of Bolton Hospice.
- Willingness to work very occasional evenings and weekends to fulfil the requirements of the post.
Desirable
- Commitment to continuous professional development.
- A full driving licence and access to a vehicle insured for business use, or alternative means to travel throughout the locality.
Experience
Essential
- Experience within an administrative role.
- Experience of working with a diverse range of people.
Desirable
- Experience of working with / supervising volunteers.
- Experience of volunteer recruitment and selection.
- Experience of co-ordinating events.
- Experience of gathering data for reporting purposes.
Qualifications
Essential
- A good standard of numeracy and literacy (GCSE English and Maths, or equivalent).
Skills
Essential
- Excellent organisational skills, including the ability to manage time and prioritise workload effectively.
- Well-developed interpersonal and relationship-building skills.
- Excellent telephone manner.
- Good written communication skills.
- Good face to face communication skills, confident engaging with a diverse range of people in various settings.
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
