Job summary
We are currently seeking to recruit an enthusiastic and highly organised Bank Ward Clerk to cover staff shortages or increased service demands within Bolton Hospice to support the clinical team. This is an exciting opportunity for anyone wishing to develop their administration skills in a clinical setting.
Main duties of the job
You will be responsible for assisting
with the smooth running of the Inpatient Unit and Wellbeing Hub, providing full, effective, and efficient administrative support service to the Medical and
Clinical teams within the Inpatient Unit and the Wellbeing Hub. This is a busy
role which will involve the administration of all patient referrals, liaising with GP surgeries and also the management of all paperwork and
electronic records associated with patient admissions and discharges. You will support the clinical team by
liaising with patients and their families to obtain essential information and ensuring
that up to date records are available at all times for the clinical staff. In
addition, the role will also involve liaising with the Wellbeing Hub Service
Lead to effectively manage all paperwork, room and activity bookings, data
collection and computer records.
About us
Our team of doctors, nurses, and other professional staff provide expert care and support for local people with terminal or life-limiting illnesses and their families, in the hospice and at home. We not only take care of patients' physical needs, but we also consider their emotional, spiritual, and social needs too; and we support families and close friends, both during illness and in bereavement.
Bolton Hospice welcomes applications from all sections of the community, regardless of age, disability, sex, race, religion or belief, marital status or sexual orientation. Any appointment will be made on merit only. Any offer of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.
Job description
Job responsibilities
Job Purpose:
- To provide a full, effective, and efficient administrative support service to the Medical and Clinical teams within the Wellbeing Hub and Inpatient Unit.
- To maintain and update the in-house electronic patient information system.
- To liaise with patients and their families, as directed.
- To provide administrative support to the Senior Nursing Staff, as directed and sensitively deal with bereaved relatives.
Role Responsibilities:
- Support the medical team, clinical team, and Wellbeing Hub Service Lead to effectively manage all paperwork, room ad activity booking, data collection, and computer records associated with the referral, admission, discharge, attendance at Outpatient clinics, drop-in activities, and care of patients within Hospice at Home.
- Manager all paperwork and computer records associated with the admission and discharge of patients.
- Administer all patient referrals, including liaison with GP surgeries and other external bodies.
- Deliver the photocopying, scanning, emailing, and filing requirements of the clinical team.
- Provide cover for colleagues on the ward and in the Wellbeing Hib areas as well as on the main reception desk.
- Type correspondence, reports and summaries, including outpatient letters, discharge summaries, inquest and investigation letters, and take minutes at regular meetings.
- Type correspondence for all Medical Consultants, Doctors, and Advance Clinical Nurse Practitioners through Electronic Patient Records (EPR).
- Deal appropriately and professionally with telephone calls and enquiries from General Practitioners, other hospitals, wards, departments, health care professionals, patients, and their relatives.
- Administration of departmental mail and franking hospice mail.
- Co-ordinate staff diaries as required.
- Liaise with external service and activity providers to plan and co-ordinate Wellbeing Hub activities, making internal room bookings, communicating catering requests, and ensuring appropriate provision of equipment for meetings and activities within the Wellbeing Hub.
- Maintain the security and confidentiality of patients' records and reports, and scanning patients' case notes and letters onto iCare.
- Support the appropriate administration of all patient referrals including liaison with GP surgeries and other external bodies.
- Liaise with patients and their families to obtain essential information and to ensure patient biographical data is updated.
- Arrange patient appointments and transport.
- Complete incident / accident forms in line with Health & Safety regulations and the Hospice's policy.
- Answer the telephone and provide cover on the main reception as required.
- Rotate and assist in the provision of holiday cover for the Ward Clerks on the Inpatient Unit.
- General upkeep and housekeeping of the ward office.
- Any other duties as specified by the Corporate Services Manager.
- Ensure and maintain patient confidentiality distribution of patient information and organise the safe collection and destruction of confidential waste.
Job description
Job responsibilities
Job Purpose:
- To provide a full, effective, and efficient administrative support service to the Medical and Clinical teams within the Wellbeing Hub and Inpatient Unit.
- To maintain and update the in-house electronic patient information system.
- To liaise with patients and their families, as directed.
- To provide administrative support to the Senior Nursing Staff, as directed and sensitively deal with bereaved relatives.
Role Responsibilities:
- Support the medical team, clinical team, and Wellbeing Hub Service Lead to effectively manage all paperwork, room ad activity booking, data collection, and computer records associated with the referral, admission, discharge, attendance at Outpatient clinics, drop-in activities, and care of patients within Hospice at Home.
- Manager all paperwork and computer records associated with the admission and discharge of patients.
- Administer all patient referrals, including liaison with GP surgeries and other external bodies.
- Deliver the photocopying, scanning, emailing, and filing requirements of the clinical team.
- Provide cover for colleagues on the ward and in the Wellbeing Hib areas as well as on the main reception desk.
- Type correspondence, reports and summaries, including outpatient letters, discharge summaries, inquest and investigation letters, and take minutes at regular meetings.
- Type correspondence for all Medical Consultants, Doctors, and Advance Clinical Nurse Practitioners through Electronic Patient Records (EPR).
- Deal appropriately and professionally with telephone calls and enquiries from General Practitioners, other hospitals, wards, departments, health care professionals, patients, and their relatives.
- Administration of departmental mail and franking hospice mail.
- Co-ordinate staff diaries as required.
- Liaise with external service and activity providers to plan and co-ordinate Wellbeing Hub activities, making internal room bookings, communicating catering requests, and ensuring appropriate provision of equipment for meetings and activities within the Wellbeing Hub.
- Maintain the security and confidentiality of patients' records and reports, and scanning patients' case notes and letters onto iCare.
- Support the appropriate administration of all patient referrals including liaison with GP surgeries and other external bodies.
- Liaise with patients and their families to obtain essential information and to ensure patient biographical data is updated.
- Arrange patient appointments and transport.
- Complete incident / accident forms in line with Health & Safety regulations and the Hospice's policy.
- Answer the telephone and provide cover on the main reception as required.
- Rotate and assist in the provision of holiday cover for the Ward Clerks on the Inpatient Unit.
- General upkeep and housekeeping of the ward office.
- Any other duties as specified by the Corporate Services Manager.
- Ensure and maintain patient confidentiality distribution of patient information and organise the safe collection and destruction of confidential waste.
Person Specification
Experience
Essential
- Administrative experience.
Desirable
- Experience of working in a clinical environment.
Qualifications
Essential
- Good level of general education, with a minimum of GCSE English and Mathematics at or above GCSE Grade 4, or equivalent qualification.
Desirable
- NVQ Level 2 in Administration, or equivalent qualification.
Knowledge
Essential
- Excellent IT skills, working knowledge of Microsoft products.
- Good understanding of a clinical / NHS environment and medical terminology.
Desirable
- Some understanding of a clinical environment and electronic record system.
Skills
Essential
- Ability to communicate with distressed patients and relatives in a sensitive manner.
- Well-developed interpersonal skills, able to communicate effectively with colleagues at all levels.
- Good written skills.
- Excellent organisational skills, including the ability to manage time and prioritise workload effectively.
- Excellent telephone manner.
- Excellent IT skills proficient with Excel, Word and Outlook.
- Able to work independently and on own initiative, within specified guidelines or processes.
Desirable
- Able to work on own initiative.
Personal Attributes
Essential
- Able to work independently and on own initiative, within specified guidelines or processes.
- Adaptable and able to work in a team environment.
- Able to work appropriately with confidential and sensitive information.
- Able to work under pressure.
- A commitment to the vision and values of Bolton Hospice.
Desirable
- Willingness to attend training events as and when required.
Person Specification
Experience
Essential
- Administrative experience.
Desirable
- Experience of working in a clinical environment.
Qualifications
Essential
- Good level of general education, with a minimum of GCSE English and Mathematics at or above GCSE Grade 4, or equivalent qualification.
Desirable
- NVQ Level 2 in Administration, or equivalent qualification.
Knowledge
Essential
- Excellent IT skills, working knowledge of Microsoft products.
- Good understanding of a clinical / NHS environment and medical terminology.
Desirable
- Some understanding of a clinical environment and electronic record system.
Skills
Essential
- Ability to communicate with distressed patients and relatives in a sensitive manner.
- Well-developed interpersonal skills, able to communicate effectively with colleagues at all levels.
- Good written skills.
- Excellent organisational skills, including the ability to manage time and prioritise workload effectively.
- Excellent telephone manner.
- Excellent IT skills proficient with Excel, Word and Outlook.
- Able to work independently and on own initiative, within specified guidelines or processes.
Desirable
- Able to work on own initiative.
Personal Attributes
Essential
- Able to work independently and on own initiative, within specified guidelines or processes.
- Adaptable and able to work in a team environment.
- Able to work appropriately with confidential and sensitive information.
- Able to work under pressure.
- A commitment to the vision and values of Bolton Hospice.
Desirable
- Willingness to attend training events as and when required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
