Job summary
An exciting opportunity has arisen for highly motivated, enthusiastic and organised Cancer Information &
Support Assistant to join our team.
Part Time 30 hours per week (4 x 7.5hr days, Mon - Thurs)
Band 4 £26,530 - £29,411 per annum depending on experience (£21,224 £23,528 pro rata)
Pay Award pending
Main duties of the job
Working with the Macmillan Cancer Information & Support team
and our volunteers across the three centres in Bolton, you'll help to support
the smooth delivery of this important service for people affected by
cancer. You will meet with users of the
service, assessing their needs, identifying the support required and providing
the individuals with access to information and intervention. The role will communicate sensitively and
compassionately with patients, their families and carers and provide them with
practical and emotional support.
We are looking for a highly organised individual with demonstratable
I.T. and social media skills. The candidate should work well as part of a team,
but also able to use their own initiative and work autonomously as
required. You will need to have excellent
communication and interpersonal skills and ideally have experience of dealing
with distressed or anxious patients. The successful candidate will have preferably
have experience of working within a healthcare setting in the last 2 years knowledge
of cancer treatments and cancer pathways would be an advantage.
If you would like an informal discussion about the post, please
contact
Sue Summerfield, or Kelly Gordon MCISS Managers on 01204 663059
Interviews scheduled for Tuesday, 8th
July 2025
About us
We offer our employees an attractive
benefits package, including generous annual leave (starting at 35 days a year
including bank holidays), a contributory stakeholder pension scheme, life
assurance, membership of a healthcare cash plan, free parking and excellent
training opportunities. We also offer continuity of service from the NHS with respect to
pension and holiday allowance.
Job description
Job responsibilities
To
assist the Macmillan Information & Support Service team in developing and
delivering the service across Bolton to improve cancer patient and carer
experience.
To
deliver high-quality, non-clinical cancer information and support to people
affected by cancer, within the remit of the role.
To actively engage in opportunities for internal and
external learning and development to enhance the knowledge and skills required
to be a Macmillan Information & Support Assistant.
Job description
Job responsibilities
To
assist the Macmillan Information & Support Service team in developing and
delivering the service across Bolton to improve cancer patient and carer
experience.
To
deliver high-quality, non-clinical cancer information and support to people
affected by cancer, within the remit of the role.
To actively engage in opportunities for internal and
external learning and development to enhance the knowledge and skills required
to be a Macmillan Information & Support Assistant.
Person Specification
Knowledge, Training & Experience
Essential
- Experience of supporting patients / carers, in a healthcare setting within the last 2 years.
- Demonstrate an excellent standard of written communication.
Desirable
- Experience of information provision within a relevant setting.
- Experience of working with volunteers.
- Knowledge of support services within local areas.
- Knowledge of cancer, cancer treatments and cancer pathways.
Qualifications
Essential
- GCSEs Grade C or above in Maths and English Language / New GCSE Grade 4-9 or Functional Skills Level 2 in Maths and English or Equivalent.
Desirable
- NVQ Level 3 in Healthcare / Customer Care or equivalent.
- Counselling certificate/ Communication Skills training e.g. Sage & Thyme.
Skills
Essential
- Excellent administrative, organisational & prioritisation skills.
- Demonstrable communication / interpersonal skills.
- Demonstrable IT skills including word processing, email, spreadsheets, databases and production of materials i.e., posters.
- Ability to work autonomously & within a team effectively.
- Ability to remain calm in stressful/ distressing situations.
- Working knowledge of health & wellbeing issues, the NHS and support services.
- Access to vehicle and full clean driving licence to travel across sites and community locations.
Desirable
- Knowledge of social media and a high level of competence using social media platforms, including canva.
- Able to present information to groups.
Personal Attributes
Essential
- Able to recognise and work within the limit of own competence and responsibility.
- Self-motivated and able to use initiative.
- Strong teamwork ethic.
- Shows independent judgement, while operating within procedural guidelines.
- Ability to remain calm in stressful situations.
- A commitment to the vision and values of Bolton Hospice and other partners.
- Able to prioritise own workload and meet deadlines as necessary.
Person Specification
Knowledge, Training & Experience
Essential
- Experience of supporting patients / carers, in a healthcare setting within the last 2 years.
- Demonstrate an excellent standard of written communication.
Desirable
- Experience of information provision within a relevant setting.
- Experience of working with volunteers.
- Knowledge of support services within local areas.
- Knowledge of cancer, cancer treatments and cancer pathways.
Qualifications
Essential
- GCSEs Grade C or above in Maths and English Language / New GCSE Grade 4-9 or Functional Skills Level 2 in Maths and English or Equivalent.
Desirable
- NVQ Level 3 in Healthcare / Customer Care or equivalent.
- Counselling certificate/ Communication Skills training e.g. Sage & Thyme.
Skills
Essential
- Excellent administrative, organisational & prioritisation skills.
- Demonstrable communication / interpersonal skills.
- Demonstrable IT skills including word processing, email, spreadsheets, databases and production of materials i.e., posters.
- Ability to work autonomously & within a team effectively.
- Ability to remain calm in stressful/ distressing situations.
- Working knowledge of health & wellbeing issues, the NHS and support services.
- Access to vehicle and full clean driving licence to travel across sites and community locations.
Desirable
- Knowledge of social media and a high level of competence using social media platforms, including canva.
- Able to present information to groups.
Personal Attributes
Essential
- Able to recognise and work within the limit of own competence and responsibility.
- Self-motivated and able to use initiative.
- Strong teamwork ethic.
- Shows independent judgement, while operating within procedural guidelines.
- Ability to remain calm in stressful situations.
- A commitment to the vision and values of Bolton Hospice and other partners.
- Able to prioritise own workload and meet deadlines as necessary.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
