Bolton Hospice

Macmillan Cancer Information & Support Service Assistant

The closing date is 29 June 2025

Job summary

An exciting opportunity has arisen for highly motivated, enthusiastic and organised Cancer Information & Support Assistant to join our team.

Part Time 30 hours per week (4 x 7.5hr days, Mon - Thurs)

Band 4 £26,530 - £29,411 per annum depending on experience (£21,224 £23,528 pro rata)

Pay Award pending

Main duties of the job

Working with the Macmillan Cancer Information & Support team and our volunteers across the three centres in Bolton, you'll help to support the smooth delivery of this important service for people affected by cancer. You will meet with users of the service, assessing their needs, identifying the support required and providing the individuals with access to information and intervention. The role will communicate sensitively and compassionately with patients, their families and carers and provide them with practical and emotional support.

We are looking for a highly organised individual with demonstratable I.T. and social media skills. The candidate should work well as part of a team, but also able to use their own initiative and work autonomously as required. You will need to have excellent communication and interpersonal skills and ideally have experience of dealing with distressed or anxious patients. The successful candidate will have preferably have experience of working within a healthcare setting in the last 2 years knowledge of cancer treatments and cancer pathways would be an advantage.

If you would like an informal discussion about the post, please contact Sue Summerfield, or Kelly Gordon MCISS Managers on 01204 663059

Interviews scheduled for Tuesday, 8th July 2025

About us

We offer our employees an attractive benefits package, including generous annual leave (starting at 35 days a year including bank holidays), a contributory stakeholder pension scheme, life assurance, membership of a healthcare cash plan, free parking and excellent training opportunities. We also offer continuity of service from the NHS with respect to pension and holiday allowance.

Details

Date posted

03 June 2025

Pay scheme

Other

Salary

£26,530 to £29,411 a year WTE, pro rata for part time. Dependent on experience.

Contract

Permanent

Working pattern

Part-time

Reference number

B0057-25-0014

Job locations

Queens Park Street

Bolton

BL1 4QT


The Royal Bolton Hospital

Minerva Road

Farnworth

Bolton

BL4 0JR


Bolton One

Moor Lane

Bolton

BL3 5BN


Job description

Job responsibilities

To assist the Macmillan Information & Support Service team in developing and delivering the service across Bolton to improve cancer patient and carer experience.

To deliver high-quality, non-clinical cancer information and support to people affected by cancer, within the remit of the role.

To actively engage in opportunities for internal and external learning and development to enhance the knowledge and skills required to be a Macmillan Information & Support Assistant.

Job description

Job responsibilities

To assist the Macmillan Information & Support Service team in developing and delivering the service across Bolton to improve cancer patient and carer experience.

To deliver high-quality, non-clinical cancer information and support to people affected by cancer, within the remit of the role.

To actively engage in opportunities for internal and external learning and development to enhance the knowledge and skills required to be a Macmillan Information & Support Assistant.

Person Specification

Knowledge, Training & Experience

Essential

  • Experience of supporting patients / carers, in a healthcare setting within the last 2 years.
  • Demonstrate an excellent standard of written communication.

Desirable

  • Experience of information provision within a relevant setting.
  • Experience of working with volunteers.
  • Knowledge of support services within local areas.
  • Knowledge of cancer, cancer treatments and cancer pathways.

Qualifications

Essential

  • GCSEs Grade C or above in Maths and English Language / New GCSE Grade 4-9 or Functional Skills Level 2 in Maths and English or Equivalent.

Desirable

  • NVQ Level 3 in Healthcare / Customer Care or equivalent.
  • Counselling certificate/ Communication Skills training e.g. Sage & Thyme.

Skills

Essential

  • Excellent administrative, organisational & prioritisation skills.
  • Demonstrable communication / interpersonal skills.
  • Demonstrable IT skills including word processing, email, spreadsheets, databases and production of materials i.e., posters.
  • Ability to work autonomously & within a team effectively.
  • Ability to remain calm in stressful/ distressing situations.
  • Working knowledge of health & wellbeing issues, the NHS and support services.
  • Access to vehicle and full clean driving licence to travel across sites and community locations.

Desirable

  • Knowledge of social media and a high level of competence using social media platforms, including canva.
  • Able to present information to groups.

Personal Attributes

Essential

  • Able to recognise and work within the limit of own competence and responsibility.
  • Self-motivated and able to use initiative.
  • Strong teamwork ethic.
  • Shows independent judgement, while operating within procedural guidelines.
  • Ability to remain calm in stressful situations.
  • A commitment to the vision and values of Bolton Hospice and other partners.
  • Able to prioritise own workload and meet deadlines as necessary.
Person Specification

Knowledge, Training & Experience

Essential

  • Experience of supporting patients / carers, in a healthcare setting within the last 2 years.
  • Demonstrate an excellent standard of written communication.

Desirable

  • Experience of information provision within a relevant setting.
  • Experience of working with volunteers.
  • Knowledge of support services within local areas.
  • Knowledge of cancer, cancer treatments and cancer pathways.

Qualifications

Essential

  • GCSEs Grade C or above in Maths and English Language / New GCSE Grade 4-9 or Functional Skills Level 2 in Maths and English or Equivalent.

Desirable

  • NVQ Level 3 in Healthcare / Customer Care or equivalent.
  • Counselling certificate/ Communication Skills training e.g. Sage & Thyme.

Skills

Essential

  • Excellent administrative, organisational & prioritisation skills.
  • Demonstrable communication / interpersonal skills.
  • Demonstrable IT skills including word processing, email, spreadsheets, databases and production of materials i.e., posters.
  • Ability to work autonomously & within a team effectively.
  • Ability to remain calm in stressful/ distressing situations.
  • Working knowledge of health & wellbeing issues, the NHS and support services.
  • Access to vehicle and full clean driving licence to travel across sites and community locations.

Desirable

  • Knowledge of social media and a high level of competence using social media platforms, including canva.
  • Able to present information to groups.

Personal Attributes

Essential

  • Able to recognise and work within the limit of own competence and responsibility.
  • Self-motivated and able to use initiative.
  • Strong teamwork ethic.
  • Shows independent judgement, while operating within procedural guidelines.
  • Ability to remain calm in stressful situations.
  • A commitment to the vision and values of Bolton Hospice and other partners.
  • Able to prioritise own workload and meet deadlines as necessary.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bolton Hospice

Address

Queens Park Street

Bolton

BL1 4QT


Employer's website

http://www.boltonhospice.org.uk/ (Opens in a new tab)

Employer details

Employer name

Bolton Hospice

Address

Queens Park Street

Bolton

BL1 4QT


Employer's website

http://www.boltonhospice.org.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Human Resources

recruitment@boltonhospice.org

01204663066

Details

Date posted

03 June 2025

Pay scheme

Other

Salary

£26,530 to £29,411 a year WTE, pro rata for part time. Dependent on experience.

Contract

Permanent

Working pattern

Part-time

Reference number

B0057-25-0014

Job locations

Queens Park Street

Bolton

BL1 4QT


The Royal Bolton Hospital

Minerva Road

Farnworth

Bolton

BL4 0JR


Bolton One

Moor Lane

Bolton

BL3 5BN


Supporting documents

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