Job summary
The
Macmillan Cancer Information & Support Service (MCISS) provides a
comprehensive Cancer Information and Support Service to Bolton residents, so
that anyone who is affected by cancer has access to the information they need
and are supported appropriately. We are currently seeking to appoint an
enthusiastic and proactive Macmillan Cancer Information & Support Service
Deputy Manager to join our successful MCISS team.
Part Time 18.75 hours per week
(3 days one week, 2 the next, alternate Wednesdays and every Thursday
Friday, will need to be flexible to cover holidays & sickness on
Mondays)
Actual Salary - £17,695-£21,309 per annum (WTE £35,392 - £42,618)
Main duties of the job
Are you looking for a rewarding and challenging role? Do you have a positive outlook, professional attitude and are you passionate about delivering patient focused individualised care to people living with cancer? If the answer is yes, then this may be the right job for you. We are looking to appoint a dynamic, caring, organised and motivated Deputy Manager to support the smooth & safe running of the award-winning Bolton Macmillan Cancer Information & Support Service (MCISS). This is a rare and exciting opportunity to become part of a specialist person-centred Service. The role is based across 3 sites in Bolton, Royal Bolton Hospital, Bolton One and Giles House at Bolton Hospice, working within our Macmillan Information and Support Centres.
First and foremost, we are looking for someone who has experience of the direct delivery and management of service user facing services and experience of managing staff and volunteers. You must have knowledge of cancer care, treatments, and services locally and Greater Manchester wide, have a good understanding of the importance of service user involvement. You will need to be educated to degree level or equivalent and have recent experience working as a registered professional in a relevant field, preferably a cancer one. You will also need highly developed interpersonal skills to create effective working relationships, liaising with oncology teams within the Hospital and local services within the community.
About us
We
offer our employees an attractive benefits package, including 35 days annual
leave including bank holidays, rising to 40 days with long service (pro rata
for part-time), generous enhanced maternity package, contributory pension
scheme, life assurance, free parking, healthcare cash plan, subsidised meals,
and excellent training opportunities.
We also offer continuity of service from the NHS with respect to
pension and holiday allowance.
Interview schedule for Monday, 20th May 2024
For an informal discussion about the opportunity, please contact Susan
Summerfield or Kelly Gordon on 01204 663 059. Alternatively, please email
your request to recruitment@boltonhospice.org and a member of the team will
be in touch.
Bolton Hospice welcomes applications from all sections of the community,
regardless of age, disability, sex, race, religion or belief, marital status,
or sexual orientation. Any appointment
will be made on merit alone. Any offer
of employment for this post will be subject to a satisfactory DBS check. Bolton Hospice has a No Smoking Policy.
Job description
Job responsibilities
Supporting
the Macmillan Cancer Information and Support Service Manager in developing and
delivering the Macmillan Cancer Information and Support Service in Bolton.
Supporting the MCISS assistants and volunteers in their day-to-day duties.
To
ensure access for service users to accurate, high-quality information and
empathetic support, linking with other information providers and support
mechanisms both nationally and locally.
To be a specialist information and support resource
for health and social care professionals, providing expertise that enhances the
skills of the clinical teams.
To
support the manager to develop and implement the vision and strategy for cancer
information and support across Bolton.
Support
the manager to ensure that the service operates in partnership with the
clinical teams to supports the Personalised Care Agenda for people living with
or beyond cancer.
To
ensure that the service operates in partnership with and is supportive of the
aims and values of Bolton Hospice, Macmillan Cancer Support, Greater Manchester
Integrated Care and Bolton People affected By Cancer user group.
Job description
Job responsibilities
Supporting
the Macmillan Cancer Information and Support Service Manager in developing and
delivering the Macmillan Cancer Information and Support Service in Bolton.
Supporting the MCISS assistants and volunteers in their day-to-day duties.
To
ensure access for service users to accurate, high-quality information and
empathetic support, linking with other information providers and support
mechanisms both nationally and locally.
To be a specialist information and support resource
for health and social care professionals, providing expertise that enhances the
skills of the clinical teams.
To
support the manager to develop and implement the vision and strategy for cancer
information and support across Bolton.
Support
the manager to ensure that the service operates in partnership with the
clinical teams to supports the Personalised Care Agenda for people living with
or beyond cancer.
To
ensure that the service operates in partnership with and is supportive of the
aims and values of Bolton Hospice, Macmillan Cancer Support, Greater Manchester
Integrated Care and Bolton People affected By Cancer user group.
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Experience of working as a Medical Professional. Recent registration with professional body, NMC HCPC
Desirable
- Advanced Communication Skills or equivalent.
- Teaching and assessing qualification.
Experience & Knowledge
Essential
- Experience of working in a healthcare environment.
- Evidence of continued professional development.
- Knowledge of cancer, its treatments, and available services.
- Line-management, project management or supporting change management experience.
- A thorough understanding of the importance of providing clear accessible information for people with a life-threatening illness.
- Experience of teaching staff from own profession and other disciplines.
- Experience of educating the public.
- Experience of working with easy to miss groups.
- Experience in service evaluation, producing analytical reports for presentation to senior levels within and outside of the service.
- Experience of supporting recruitment, training, managing and supervising volunteers.
- Ability to use judgment about levels of intervention required by different clients.
- Ability to undertake self-directed learning.
- Working knowledge of NICE guidelines and how they apply to information.
- Understanding of safeguarding policies/ cancer related emergencies and ability to triage the urgency of situations.
Desirable
- Experience of working in an oncology/cancer care environment.
- Knowledge of other life-threatening illnesses and where to access help.
Personal Attributes
Essential
- Able to recognise and work within the limit of own competence and responsibility.
- Self-motivated and able to use initiative.
- Strong teamwork ethic.
- Shows independent judgement, while operating within procedural guidelines
- Ability to remain calm in stressful situations.
- A commitment to the vision and values of Bolton Hospice.
Desirable
- Clean driving licence and access to a vehicle insured for business use subject to the Equality Act 2010.
Skills
Essential
- Strong organisational and administrative skills, including being able to concentrate on data analysis, whilst prioritising own workload and meet deadlines as necessary.
- Excellent communication skills / ability to communicate complex, sensitive information in an empathetic manner in highly emotive atmospheres, and effectively at all levels.
- Ability to support the development and delivery of education programmes to the public and staff.
- Ability to produce clear, written, evidence-based reports and to communicate well, both verbally and in writing.
- Excellent presentation skills able to present complex issues both formally and informally.
- Able to offer specialist support to staff and service users.
- Able to support development of clinical evaluation, audit, and research.
- Ability to promote effective team working.
- Ability to communicate well with clients / families / carers and healthcare professionals.
- Vision and ability to support development of the service in conjunction with a wide range of stakeholders.
- Ability to contribute at a local level on the development of cancer services.
- Able to develop effective interpersonal relationships with colleagues across a health and social care setting.
Desirable
- Working knowledge of health and wellbeing issues, the NHS and support services
Person Specification
Qualifications
Essential
- Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area.
- Experience of working as a Medical Professional. Recent registration with professional body, NMC HCPC
Desirable
- Advanced Communication Skills or equivalent.
- Teaching and assessing qualification.
Experience & Knowledge
Essential
- Experience of working in a healthcare environment.
- Evidence of continued professional development.
- Knowledge of cancer, its treatments, and available services.
- Line-management, project management or supporting change management experience.
- A thorough understanding of the importance of providing clear accessible information for people with a life-threatening illness.
- Experience of teaching staff from own profession and other disciplines.
- Experience of educating the public.
- Experience of working with easy to miss groups.
- Experience in service evaluation, producing analytical reports for presentation to senior levels within and outside of the service.
- Experience of supporting recruitment, training, managing and supervising volunteers.
- Ability to use judgment about levels of intervention required by different clients.
- Ability to undertake self-directed learning.
- Working knowledge of NICE guidelines and how they apply to information.
- Understanding of safeguarding policies/ cancer related emergencies and ability to triage the urgency of situations.
Desirable
- Experience of working in an oncology/cancer care environment.
- Knowledge of other life-threatening illnesses and where to access help.
Personal Attributes
Essential
- Able to recognise and work within the limit of own competence and responsibility.
- Self-motivated and able to use initiative.
- Strong teamwork ethic.
- Shows independent judgement, while operating within procedural guidelines
- Ability to remain calm in stressful situations.
- A commitment to the vision and values of Bolton Hospice.
Desirable
- Clean driving licence and access to a vehicle insured for business use subject to the Equality Act 2010.
Skills
Essential
- Strong organisational and administrative skills, including being able to concentrate on data analysis, whilst prioritising own workload and meet deadlines as necessary.
- Excellent communication skills / ability to communicate complex, sensitive information in an empathetic manner in highly emotive atmospheres, and effectively at all levels.
- Ability to support the development and delivery of education programmes to the public and staff.
- Ability to produce clear, written, evidence-based reports and to communicate well, both verbally and in writing.
- Excellent presentation skills able to present complex issues both formally and informally.
- Able to offer specialist support to staff and service users.
- Able to support development of clinical evaluation, audit, and research.
- Ability to promote effective team working.
- Ability to communicate well with clients / families / carers and healthcare professionals.
- Vision and ability to support development of the service in conjunction with a wide range of stakeholders.
- Ability to contribute at a local level on the development of cancer services.
- Able to develop effective interpersonal relationships with colleagues across a health and social care setting.
Desirable
- Working knowledge of health and wellbeing issues, the NHS and support services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
