Hinckley And Bosworth Medical Alliance Ltd

Lead Receptionist

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Job summary

This role is full time, 37.5 hours per week based at The Centre Surgery in Hinckley.

We offer 25 days annual leave, plus bank holidays, are are paying £12.15 per hour for the role of Lead Receptionist.

The post holder of the Lead Receptionist role will lead and supervise the reception services from a strategic and operational perspective. The ideal candidate would possess previous experience in supervising a team, has extensive knowledge of reception and prescribing and has worked in a busy practice.

Main duties of the job

The position is suitable for someone who is able to work on their own initiative, problem solve effectively, be self sufficient and manage their own workload effectively with minimal supervision
Support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of and in the presence of the Supervisor
Oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.
Suggest ideas or changes that will continually enhance the performance of the reception team.
Ensure that the reception area is sufficiently staffed at all times.
Highlight to the Practice Manager where there are gaps in staffing of the reception team as quickly as possible to ensure adequate staffing at all times.
Ensure that repeat prescriptions are processed in a timely and efficient manner and are ready for collection on time.
Oversee that all work is completed in a timely manner including patient tasks, prescription requests and registrations. To alert the Practice Manager to any shortfalls or potential problems.
Define, delegate and monitor all reception teamwork in response to changing practice needs.
Undertake other ad-hoc work as and when required under the guidance of the Practice Manager.

About us

Hinckley and Bosworth Medical Alliance is a GP Federation that supports 12 GP practices across the Hinckley and Bosworth locality, which form 3 Primary Care Networks.

We employ in excess of 50 PCN staff across a number of clinical grades, and continue to grow.

As a rapidly growing Federation, we have structures in place to ensure that all staff have clinical mentors and are supported in their professional development.

Date posted

10 January 2024

Pay scheme

Other

Salary

£12.15 an hour

Contract

Permanent

Working pattern

Full-time

Reference number

B0055-24-0001

Job locations

The Centre Surgery

29 Hill Street

Hinckley

Leicestershire

LE10 1DS

Job description

Job responsibilities

Key Responsibilities

To support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of and in the presence of the Supervisor

To oversee that all reception duties are carried out efficiently and all enquiries are handled courteously and in a timely manner by all reception colleagues, acting as a resource as appropriate.

To suggest ideas or changes that will continually enhance the performance of the reception team.

To ensure that the reception area is sufficiently staffed at all times.

To highlight to the Practice Manager where there are gaps in staffing of the reception team as quickly as possible to ensure adequate staffing at all times.

To ensure that repeat prescriptions are processed in a timely and efficient manner and are ready for collection on time.

To oversee that all work is completed in a timely manner including patient tasks, prescription requests and registrations. To alert the Practice Manager to any shortfalls or potential problems.

To define, delegate and monitor all reception teamwork in response to changing practice needs.

To undertake other ad-hoc work as and when required under the guidance of the Practice Manager.

General Requirements

To provide cover for members of the reception team during sickness, holidays and training.

To monitor on a daily basis the amount of tasks outstanding on SystmOne and alerting the Practice Manager if there is a significant increase and extra resource is required to bring the tasks to an acceptable level.

Monitoring and recording of Reception Staff absence using GP TeamNet.

Ensure that all Reception Staff complete Mandatory Training ensuring protected time is provided if required.

To organise monthly Reception Meetings, including booking an appropriate room, producing the Agenda and sending our electronic invitations. Also responsible for taking the minutes from these meetings and recording on GP TeamNet.

To attend other meetings as required including In-house PLT & Practice Clinical Meetings.

Ensure that any relevant significant events that relate to the reception team and patient service are recorded using GP TeamNet.

Support the Practice Manager in the appraisal process for relevant practice staff.

Produce working rotas for Reception/Admin staff at the surgery.

Ensure that Reception Staff action Links (including approval of patient registrations) within SystmOne in a timely manner.

Ensure that relevant officers within the Reception/Administration team are appropriately managing paper copies of patient notes (e.g. filing/returning as appropriate).

Identify additional income opportunities for the practice.

Work with the Data Quality Supervisor to establish systems for the validation of patient information, including regular checks and quality audits.

Support Reception Staff to encourage patients to sign up for Online access.

Monitor the Practice generic e-mail account in the absence of the Senior Patient Administrator.

Assist in promoting and maintain their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Job description

Job responsibilities

Key Responsibilities

To support, train and guide other receptionists during their working day. To ensure that all the reception team members are functioning at a consistently high levels and to proactively promote the team to use their own initiative to problem solve in the absence of and in the presence of the Supervisor