Warehouse Operative (Help Out Barnsley Project)

Job description

Job responsibilities

Key Duties and responsibilities

1.To accept, identify and separate donated items, categorising and establishing the quality of each donated item

2.Determine the suitability of items to support the HOB scheme (these will include electrical household items, furniture, non-perishable household items),

3.Ensure any items allocated to the HOB project are packed and stored correctly, using the appropriate equipment (including a pallet lifter)

4.Load the van for deliveries, as well as supporting deliveries on an ad hoc basis.

5.Provide a sensitive and customer-focused service to clients and customers of the HOB, where items are collected from Unit 14

6.Carry out PAT testing for electrical items that will be provided to clients of the HOB project

7.To keep accurate and up to date records within the HOB scheme

8.To liaise and work with external partners

9.To be responsible for the security and integrity of our external site Unit 14 in accordance with policies and procedures set out for this purpose

10.Working in line with safe systems of work and risk assessments

11.Positively represent the hospice and the HOB project in line with our values

12.Identify opportunities for improvements in processes and the service provided

13.This role will adapt overtime so be flexible and adaptable

14.To work and liaise with fellow colleagues from the Retail Hub and HOB Scheme

Other Responsibilities

1.To undertake any other duties, commensurate with the role as required by the Hospice.

2.To act as an ambassador of the Hospice, maintaining honesty, integrity and trustworthiness at all times.

3.The post holder will be expected to maintain strict confidentiality at all times.

4.The post holder will ensure that they are aware of and apply health and safety and fire precautions.

5.The post holder will ensure that risk management and safeguarding procedures and relevant good practice guidelines are followed at all times.

6.The post holder is to ensure data protection is maintained at all times.

7.The post holder will be flexible in terms of working hours in order to meet service needs.

8.The post holder will support the Hospice as required, across the range of duties as appropriate within the grading of this post. In the context of rapid and ongoing change within the Hospice, the above responsibilities represent the current priorities and requirements for the post. These priorities will develop and evolve over time. Any significant changes will be the subject of full communication and consultation with the post holder.

Person Specification

Experience

Essential

• Good warehousing experience

Desirable

• Charity retail experience
• Merchandising experience

Skills and Abilities

Essential

• Good written and verbal communication skills
• Good organisational and time management skills
• Excellent customer service skills
• Ability to constructively deal with demanding customers
• Computer literate
• Able to work within a team
• Able to use own initiative
• Able to give constructive feedback to volunteers and staff

Personal Attributes

Essential

• Customer-focused
• Honest and trustworthy
• Flexible in terms of duties, working hours, five days out of seven, weekend working and location
• Demonstrates an entrepreneurial spirit

Qualifications

Essential

• Level 2 Numeracy and Literacy (GCSE) grade 5 and above

Desirable

• Relevant warehousing qualification
• Pallet stacker licence or willingness to achieve a licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospice

Address

Retail Hub, Fall Bank Industrial Estate

Dodworth

Barnsley

S75 3LS

Employer's website

https://www.barnsleyhospice.org/ (Opens in a new tab)