Job responsibilities
Job
Description
Job Title: Healthcare
Assistant
Reports To: Inpatients Team Leader
Main
Responsibilities:
To work as
part of a team assisting to provide high quality care to people with palliative
care needs, their families and carers.
CORE TASKS:
Clinical
Ensure that
Hospice policies, procedures and standards are adhered to at all times, with
particular regard to those concerning confidentiality, information governance,
health and safety and infection control.
Work alone
and with nursing colleagues to deliver individualised, quality and skilled
nursing care to patients and their carers; reporting and documenting changes in
condition to an appropriate health care colleague, to enable -re-assessment and
adaption of care according to changes identified.
To
effectively prioritise and plan workload according to individual need, and in
partnership with others in the team and the multi-disciplinary teams.
The post
holder will be expected to work autonomously with a defined work load,
assessing and evaluating individual needs, with supervision from registered
nurses.
To implement
and review patient care plans according to Hospice policies and procedures
To provide
family and bereavement support to relatives/ carers, demonstrating a positive
and realistic attitude towards people facing a life limiting diagnosis
To
communicate effectively and work collaboratively with members of the
multidisciplinary team (MDT) ensuring the delivery of coordinated service and
the maintenance of positive inter-personal working relationships with all
members of the MDT.
Deal with
questions, concerns and complaints from patients, their families and carers as
appropriate according to Hospice Policies and Procedures.
To maintain
up to date accurate patient records, in accordance with Hospice Policy,
procedures and guidelines
Maintain the
effective health and safety procedures that have been implemented, and that any
risks to patients/staff safety are highlighted for action.
Maintain
infection control measures that are implemented, ensuring that any risk
associated with the prevention and control of infections are reported
immediately to a senior colleague
Record and
report all accidents, complaints and untoward incidents according to Hospice
policies and procedures.
To utilise IT
skills, including use of Microsoft Office, E-Roster, internet, email and
inputting onto the Hospice patient data base (EMIS)
Communication Skills
Foster good
working relationships and effectively communicate and work collaboratively with
members of the multidisciplinary team (MDT) ensuring the continued delivery of
a coordinated service and the maintenance of positive interpersonal working
relationships with all members of the MDT.
Give clear,
concise reports on patients progress and concerns to the multidisciplinary
team, and facilitate others to do so.
Communicate
information to distressed, bereaved people in a sensitive manner
Be able to
communicate effectively with people exhibiting challenging behaviours, ensuring
they are respected but expectations are made as clear as possible
Manage
complaints in a sensitive manner, ensuring that Hospice policy and procedure is
adhered to
Ensure
accurate, contemporaneous documentation of patient care, both personally and by
others using electronic systems.
Identify
problems in communication with both the Hospice and in dealings with external
agencies, reporting these to the appropriate Health Care Professional promptly.
Advocate for
patients and service users, ensuring their views are known to the team
including in the case of Advanced Care Planning, and occasions where care is
declined.
Work in
accordance with Hospice Policies to ensure that confidentiality is maintained
at all times
Personal and People Development/ Education
To maintain
and continue own professional development, appropriate to your role and
continued future development.
Attend and
complete organisational Mandatory Training as required.
Quality and Service Improvement
To
participate in Hospice based Education and audit where applicable, relate to
Service Outcome measures and effectiveness
Collaborate
with other members of the multidisciplinary team in the delivery of high
standards of effective health care within best practice guidelines.
Maintain
accurate, legible records
In support of
the Inpatient & Hospice at Home Manager, Team Leaders and senior colleagues, contribute to the
identification of practices that could improve service delivery outcomes
through involvement with audit, research, evaluation, education/ training, user
involvement,. Encourage others to submit their ideas for Service improvement,
and raise concerns regarding quality and risk.
Take an
active role in unit meetings, highlighting areas requiring quality improvement
Health and Safety and Security
Identify
risks as they arise, and carry out risk assessments, taking immediate remedial
action as required and updating risk assessments regularly, with the support of
appropriate Health care colleagues.
Recognise
risk as covering all aspects of the Hospice, including patient welfare and
care, facilities and estate and finances.
Be familiar
with and support implementation of safeguarding policies, the Mental Capacity
Act and Deprivation of Liberty safeguards.
Help to
promote an environment that supports infection prevention and control policies
and procedures
Governance
Ensure the
effective utilisation of the Hospices computer based patient record system
Ensure that
Hospice Policies, procedures and standards are adhered to at all times with
particular regard to those concerning confidentiality, information governance,
health and safety, prevention and control of infection, and medicine management
This document
is intended to convey and outline of the post and the post-holders
responsibilities. It will be reviewed on
an annual basis.
