Job summary
The Front of House Assistant plays a pivotal role in ensuring a seamless and enjoyable dining experience for our customers at Flavours Bistro. This position serves as the face of our bistro, greeting patrons, managing reservations, and overseeing the flow of service. The Front of House Assistant will collaborate closely with our Catering team and other staff members to uphold our commitment to exceptional customer service
Main duties of the job
Key Responsibilities:
Welcome customers with warmth and hospitality, creating a positive first impression.
Manage reservations, seating arrangements, and customer enquiries both inperson and over the phone.
Develop and maintain our social media presence.
Coordinate with the kitchen and serving staff to ensure timely and efficient service.
Maintain cleanliness and organisation in the dining area.
Handle guest feedback and address any concerns or special requests with professionalism.
Assist with administrative tasks, including cash handling, invoicing, and recordkeeping.
Uphold high standards of food safety, sanitation, and guest satisfaction
About us
Saint Catherines is a fabulous place to work and you will be joining a team who plays a pivotal role in supporting our patient care.
Our ethos focusses on delivering holistic patient and client centred care, whilst also supporting families and carers. As a Hospice rated Good by CQC, we promote high quality care which enables our patients to live as well as possible, to be cared for and supported, and make the most of every day. We believe in supporting the choice of our patients and being there to deliver the best care and support which maintains their dignity and ensures a good death.
We pride ourselves on the great working relationships we have across our hospice and community settings
We are open and honest, respectful and inclusive, innovative and inspiring. We are friendly and have fun when and where we can.
Together we are Saint Catherine's.
Job description
Job responsibilities
Role: Front of House Assistant
Location: Flavours Bistro, Saint Catherine’s Hospice
Contract: Fixed term 1 year
Hours: 37.5 per week
Salary: £24,441 per annum
The Front of House Assistant plays a pivotal role in ensuring a seamless and enjoyable dining experience for our customers at Flavours Bistro. This position serves as the face of our bistro, greeting patrons, managing reservations, and overseeing the flow of service. The Front of House Assistant will collaborate closely with our Catering team and other staff members to uphold our commitment to exceptional customer service.
Key Responsibilities:
- Welcome customers with warmth and hospitality, creating a positive first impression.
- Manage reservations, seating arrangements, and customer enquiries both inperson and over the phone.
- Develop and maintain our social media presence.
- Coordinate with the kitchen and serving staff to ensure timely and efficient service.
- Maintain cleanliness and organisation in the dining area.
- Handle guest feedback and address any concerns or special requests with professionalism.
- Assist with administrative tasks, including cash handling, invoicing, and recordkeeping.
- Uphold high standards of food safety, sanitation, and guest satisfaction.
Currently the role is daytime hours only, Monday to Friday. However, as the Bistro develops, the hours of work may change to include evenings and weekends.
About You:
If you have:
- Barista Experience
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to remain calm and composed under pressure in a fastpaced environment.
- Proficiency in basic computer applications and social media platforms.
- Passion for providing exceptional service and creating memorable dining experiences.
Then we would love to hear from you!!
Why work for Saint Catherine’s Hospice?
- A chance to make a profound difference in the lives of patients and families during a critical time
- Collaborative and supportive work environment that values your expertise and dedication
- Employee assistance programme
- Free onsite parking
- Subsidised meals in the Bistro
- On site gym
- Pilates
- Discount in our charity shops
Application Process
For further details, please contact HR Services on 01723 351421 to arrange an informal discussion.
To apply, please submit your application highlighting your relevant experience and outlining why you are the perfect fit for this role.
The closing date for the role is 31st August 2025.
Job description
Job responsibilities
Role: Front of House Assistant
Location: Flavours Bistro, Saint Catherine’s Hospice
Contract: Fixed term 1 year
Hours: 37.5 per week
Salary: £24,441 per annum
The Front of House Assistant plays a pivotal role in ensuring a seamless and enjoyable dining experience for our customers at Flavours Bistro. This position serves as the face of our bistro, greeting patrons, managing reservations, and overseeing the flow of service. The Front of House Assistant will collaborate closely with our Catering team and other staff members to uphold our commitment to exceptional customer service.
Key Responsibilities:
- Welcome customers with warmth and hospitality, creating a positive first impression.
- Manage reservations, seating arrangements, and customer enquiries both inperson and over the phone.
- Develop and maintain our social media presence.
- Coordinate with the kitchen and serving staff to ensure timely and efficient service.
- Maintain cleanliness and organisation in the dining area.
- Handle guest feedback and address any concerns or special requests with professionalism.
- Assist with administrative tasks, including cash handling, invoicing, and recordkeeping.
- Uphold high standards of food safety, sanitation, and guest satisfaction.
Currently the role is daytime hours only, Monday to Friday. However, as the Bistro develops, the hours of work may change to include evenings and weekends.
About You:
If you have:
- Barista Experience
- Excellent communication and interpersonal skills.
- Strong organisational abilities and attention to detail.
- Ability to remain calm and composed under pressure in a fastpaced environment.
- Proficiency in basic computer applications and social media platforms.
- Passion for providing exceptional service and creating memorable dining experiences.
Then we would love to hear from you!!
Why work for Saint Catherine’s Hospice?
- A chance to make a profound difference in the lives of patients and families during a critical time
- Collaborative and supportive work environment that values your expertise and dedication
- Employee assistance programme
- Free onsite parking
- Subsidised meals in the Bistro
- On site gym
- Pilates
- Discount in our charity shops
Application Process
For further details, please contact HR Services on 01723 351421 to arrange an informal discussion.
To apply, please submit your application highlighting your relevant experience and outlining why you are the perfect fit for this role.
The closing date for the role is 31st August 2025.
Person Specification
Qualifications Skills Knowledge and Experience
Essential
- Level 2 Qualification, or equivalent, in Maths and English
- Barista Skills, preparing and serving coffee with finesse
Desirable
- Awareness of hospitality industry standards and best practice
Person Specification
Qualifications Skills Knowledge and Experience
Essential
- Level 2 Qualification, or equivalent, in Maths and English
- Barista Skills, preparing and serving coffee with finesse
Desirable
- Awareness of hospitality industry standards and best practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
