Lead Clinical Administrator

Job description

Job responsibilities

Please note that we are unable to offer skilled worker visa sponsorship for this role. Therefore, you must ensure that you are eligible to work in the UK without our sponsorship for your application to be considered.

About the role

• Manage and support all administrators to provide a comprehensive and supportive and flexible administration service across all clinical functions within the organisation.
• To lead on clinical administration and ensure processes and procedures are efficient, effective and accurate.
• To support Directors to ensure that clinical meetings are organised, prepared and minuted to a high standard and in a timely manner.
• Receive, exchange and manage securely a range of complex and sensitive information including patient information.
• Attend regular meetings with internal and external stakeholders where appropriate.
• Provide incoming telephone support to members of the patients, families and external stakeholders in a compassionate, sensitive and positive manner, cascading messages and information appropriately.
• Support with CHCF applications, staffing rotas, outpatient appointments and referrals when required.
• Be a SystmOne Champion to support clinical colleagues.

About you

We are looking for someone with

• Proven experience of supervising and leading an effective team.
• Experience of working for a healthcare provider or charitable organisation.
• Strong administrative and organisational skills.
• Fully IT literate, including confident use of Microsoft Office applications and databases.
• A sensitive telephone manner and ability to project empathy
• Able to work effectively with minimum supervision and under pressure at times
• A working knowledge of confidentiality and data protection legislation

Person Specification

Qualifications

Essential

• Training will be given but ability to adapt to new tasks and eager to
• Learn
• A good level of formal education including GCSE Maths and English
• is essential or equivalent

Experience

Essential

• Proven experience of line management and managing a team.
• Significant relevant experience in an administrative role.
• Experience of dealing directly with service users or experience in a customer service role.
• Experience of working for a healthcare provider or charitable organisation.
• Strong administrative and organisational skills.
• Fully IT literate, including use of Microsoft Office applications.
• A good telephone manner and ability to project empathy
• Able to work effectively with minimum supervision and under pressure at times
• A working knowledge of confidentiality and data protection legislation

Personal Attributes

Essential

• Enthusiastic and personable
• Ability to communicate well to the multidisciplinary team, patients and their families, especially with distressed and bereaved relatives
• Able to prioritise and organise the majority of workload for the needs of the organisation

Employer details

Employer name

Oakhaven Hospice

Address

Lower Pennington Lane

Pennington

Lymington

Hampshire

SO41 8ZZ

Employer's website

https://www.oakhavenhospice.co.uk/ (Opens in a new tab)