Practice Manager

Job summary

To lead, manage and coordinate all aspects of the practice, motivating and managing staff, optimising efficiency and financial performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, lead the team in promoting Equality Diversity and Inclusion, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery across some services, and as part of that we offer a 7 days a week from 0800 hrs 2000hrs service. So you may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.

The following are the core responsibilities of this role. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.

Main duties of the job

• Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
• Responsible for and maintaining compliance with all relevant CQC guidelines, identifying issues and improving process wherever possible.
• Ensuring the practice maintains compliance with its NHS contractual obligations.
• Work collaboratively with the finance team to oversee the financial management of the practice, supporting strategic budgeting and income streams.
• Monitor contract performance, key deliverables, and expiration dates to mitigate risk and avoid service disruptions.
• Identify opportunities to improve workflows and efficiency through better use of clinical systems (e.g. Rapid Health, EMIS and X-On).

HR lead for the practice, including (but not limited to):

• Direct line management
• Recruitment and retention of staff
• Staff training
• Staff inductions

Finance

• Maximising income at all times as well as discharging all financial responsibilities in a timely way.

Premises

• Maintain the general upkeep of the surgery
• Managing the procurement of organisation equipment, supplies and services contracts

Information technology and Systems

• Ensuring compliance with IT security, Cyber security, Data security and IG. Oversee procedures that ensure the organisation complies with all relevant information and data legislation. Such as GDPR, patient confidentiality and Caldicott Guardian compliance.

Miscellaneous

• Other duties decided upon by the Federation Leadership from time to time.

About us

Surrey Heath Community Providers Ltd is a federation of 7 GP practices across 10 sites, serving over 104,000 patients across Surrey Heath. Within our federation, we hold the GMS contract for Upper Gordon Road Surgery a highly regarded, patient-centred practice with a list size of over 11,000.

About Upper Gordon Road Surgery The practice is supported by a strong, diverse and experienced clinical team, including:

• Ten Salaried GPs
• Clinical Pharmacists
• Paramedics
• An Advanced Nurse Practitioner
• A dedicated Nursing team
• Healthcare Assistants

Alongside the onsite team, the practice benefits from the federations central management support across operations, HR, finance, governance and senior clinical leadership creating a resilient collaborative environment that enables clinicians to focus on delivering high-quality patient care.

Why Join Us? This is an exciting opportunity to: Influence the future of primary care services in Surrey Heath Lead within a progressive federated model Work in a supportive environment with robust clinical and management infrastructure Make a real difference to a growing local community

Surrey Heath Community Providers Ltd offers a 365 day, 52 week service delivery across some services, and as part of that we offer a 7 days a week from 0800 hrs 2000hrs service. So you may be required to work evenings, weekends, and Bank Holidays as part of your normal working hours, as per the needs of the business.