Job summary
We are looking to recruit a highly skilled Administrator to provide comprehensive,
professional and effective administrative support to the Adult Community Mental Health
Team in Surrey Heath.
Main duties of the job
The post holder must display a considerable degree of initiative, possess mature judgement and maintain a calm, friendly and efficient manner when dealing with staff, service users, colleagues and visitors. The post holder will be highly proficient in providing front line administrative support, booking and confirming patients appointments within the teams diary slots, manage referrals and phone calls, follow up on missed appointments.
The post holder will be required to work independently using initiative, and applying a high degree of confidentiality to all of their work, whilst ensuring clear communication with the service and team.
You will be expected to prioritise tasks as well as use your initiative and organise your own time. It is essential you have an excellent working knowledge of the Microsoft Office package.
About us
Surrey Heath Community Providers is owned by the 7 GP Practices within Surrey Heath & Ash Vale and was created to enhance the delivery of health services to our local population, providing primary care for Surrey and surrounding areas.
Job description
Job responsibilities
Key Responsibilities and Duties:
- Providing administrative support to our Primary Care Mental Health Service.
- Liaising with GPs, Mental Health clinicians, voluntary services and patients
- Booking and confirmation of patient appointments in team members available diary
slots
- Setting up schedules for clinicians on EMIS web
- Managing referrals and phone calls
- Communicating with patients giving them clear instructions on the location of their
appointment
- Following up on missed appointments
- Attend suicide prevention training and other essential training
- Any other routine administrative tasks required by the team
Job description
Job responsibilities
Key Responsibilities and Duties:
- Providing administrative support to our Primary Care Mental Health Service.
- Liaising with GPs, Mental Health clinicians, voluntary services and patients
- Booking and confirmation of patient appointments in team members available diary
slots
- Setting up schedules for clinicians on EMIS web
- Managing referrals and phone calls
- Communicating with patients giving them clear instructions on the location of their
appointment
- Following up on missed appointments
- Attend suicide prevention training and other essential training
- Any other routine administrative tasks required by the team
Person Specification
Qualifications
Essential
- 4 GCSEs (C and above) or equivalent
Knowledge
Essential
- Advanced knowledge of Microsoft Office
- packages e.g. PowerPoint, Word, Excel and other IT skills acquired
- through training and practical experience
Desirable
- Knowledge of NHS structures and organisational relationships
- Knowledge of NHS Policies
- Knowledge of EMIS Web
Experience
Essential
- Twelve months previous office experience
- Customer Care background
- Understanding of general office procedures
Desirable
- Experience of working within the NHS or general practice environment
Skills
Essential
- Excellent verbal and written communication skills
- Good listening and organisational skills
- Able to prioritise, work under pressure and manage own time
- Able to work as part of a team, co-operating to work together and
- willing to help and assist wherever possible and appropriate
- Excellent customer care skills
- Patient focused
- Able to communicate sensitively and tactfully with patients
- Ability to work within clear policy of confidentiality
Personal Attributes
Essential
- Good communication skills
- Flexible to deal with changing priorities
- Present a professional approach at all times
- Efficient and self-motivated
- Personable and approachable
- Calm and Confident
- Respect for all with a commitment to equality and diversity
- Discreet when dealing with confidential information
- Able to work as part of a team, co-operating to work together and
- willing to help and assist wherever possible and appropriate
Person Specification
Qualifications
Essential
- 4 GCSEs (C and above) or equivalent
Knowledge
Essential
- Advanced knowledge of Microsoft Office
- packages e.g. PowerPoint, Word, Excel and other IT skills acquired
- through training and practical experience
Desirable
- Knowledge of NHS structures and organisational relationships
- Knowledge of NHS Policies
- Knowledge of EMIS Web
Experience
Essential
- Twelve months previous office experience
- Customer Care background
- Understanding of general office procedures
Desirable
- Experience of working within the NHS or general practice environment
Skills
Essential
- Excellent verbal and written communication skills
- Good listening and organisational skills
- Able to prioritise, work under pressure and manage own time
- Able to work as part of a team, co-operating to work together and
- willing to help and assist wherever possible and appropriate
- Excellent customer care skills
- Patient focused
- Able to communicate sensitively and tactfully with patients
- Ability to work within clear policy of confidentiality
Personal Attributes
Essential
- Good communication skills
- Flexible to deal with changing priorities
- Present a professional approach at all times
- Efficient and self-motivated
- Personable and approachable
- Calm and Confident
- Respect for all with a commitment to equality and diversity
- Discreet when dealing with confidential information
- Able to work as part of a team, co-operating to work together and
- willing to help and assist wherever possible and appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
