Job summary
We are looking to recruit
an enthusiastic Band 4 Proactive Care Assistant to join the Proactive Care Team
based at Theta Building in Frimley. This is an exciting opportunity for a
highly motivated individual, to learn or gain experience in therapy and to join
a supportive and friendly team.
The Proactive Care Assistant
will have a hybrid role with Administration and Therapy Assistant
responsibilities. We anticipate this role will be 20% administrative duties and
80% therapy assistant but this is subject to review as the role becomes
established.
This is an evolving and
exciting role and therefore the post holder should demonstrate a flexible and
positive attitude, to change with the needs of the service and service users.
Main duties of the job
Proactive Care is an NHS Long Term Plan that aims to provide proactive and personalised support for a targeted subset of individuals living with multiple long-term conditions. This service supports adult patients and carers with complex needs who could benefit from proactive Multi-Disciplinary Teams (MDTs) in local communities to be able to live independently for longer and to reduce avoidable hospital admissions and GP visits.
The Proactive Care Assistant will work under the supervision of the Occupational Therapists to proactively case find and identify patients who are most vulnerable from admission and/or health deterioration and work closely with the therapy team to support patients to manage their health conditions and to achieve the best quality of life and independence possible through robust health assessments and care planning.
About us
We
are Surrey Heath Community Providers Limited, which is a federation of 7 GP
practices across 10 sites, covering a population of over 97,000 patients across
Surrey Heath. We began in 2016 and now employ around 200 members of staff
across our head office sites, and our primary care and unplanned care services.
As
a GP Federation, we are proud to represent our member practices and to champion
primary care by working with local general practice and system partners in the
provision of community-based healthcare services. We are dedicated to providing
safe and compassionate care to our patients across our range of primary care
and unplanned healthcare services in Surrey Heath, and believe in continuous
commitment to quality service delivery and positive patient outcomes.
Patients are at the heart of
everything we do, and we pride ourselves in ensuring our patients feel safe, supported,
communicated with and respected, at a time when they may be feeling
vulnerable. Our vision is to provide high quality, seamless health care that
enables people to lead healthier lives, whilst feeling supported and cared for.
Job description
Job responsibilities
Please refer to Supporting Documents for full Job Description, list of responsibilities and Person Specification
Job description
Job responsibilities
Please refer to Supporting Documents for full Job Description, list of responsibilities and Person Specification
Person Specification
Qualifications
Essential
- 4 GCSEs (C and above) or equivalent.
Desirable
- Relevant NVQ Level 3 qualification or equivalent.
Knowledge
Essential
- Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
- Experience providing advice/signposting.
- Experience using a patient clinical system such as EMIS.
- Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act.
- Skilled in the use of person-centred measurement and outcomes delivery.
Desirable
- Knowledge of a range of local community groups which support wellbeing.
- Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
- Experience of undertaking quality improvement activity.
- Sound understanding of disease prevention and the NHS choices website.
Skills
Essential
- Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as EMIS.
- Able to work independently and manage own workload.
- Able to build strong professional relationships.
- Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
- Understanding of social determinants of health and how these can be addressed with patients.
- Able to analyse and interpret information and present results in a clear and concise manner.
Personal Attributes
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs.
- Ability to motivate people.
- Ability to reflect on and share best practice with peers.
- Able to travel locally as required.
- Passionate about combatting disadvantage and inequality in healthcare.
- Able to work as part of a team.
Person Specification
Qualifications
Essential
- 4 GCSEs (C and above) or equivalent.
Desirable
- Relevant NVQ Level 3 qualification or equivalent.
Knowledge
Essential
- Experience of working with healthcare professionals and/or previous experience in the NHS or social care.
- Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
- Experience providing advice/signposting.
- Experience using a patient clinical system such as EMIS.
- Knowledge of safeguarding interventions and an awareness of the Mental Capacity Act.
- Skilled in the use of person-centred measurement and outcomes delivery.
Desirable
- Knowledge of a range of local community groups which support wellbeing.
- Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
- Experience of undertaking quality improvement activity.
- Sound understanding of disease prevention and the NHS choices website.
Skills
Essential
- Excellent verbal and written communication skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
- Good technical literacy with e.g. Word, Excel, and experience using a clinical system such as EMIS.
- Able to work independently and manage own workload.
- Able to build strong professional relationships.
- Demonstrable experience of effective planning and organisation skills to deliver targets to deadlines.
- Understanding of social determinants of health and how these can be addressed with patients.
- Able to analyse and interpret information and present results in a clear and concise manner.
Personal Attributes
Essential
- Creative, flexible and sensitive approach to working with people with diverse support needs.
- Ability to motivate people.
- Ability to reflect on and share best practice with peers.
- Able to travel locally as required.
- Passionate about combatting disadvantage and inequality in healthcare.
- Able to work as part of a team.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
