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Bradford Care Alliance

Healthcare Assistant (PCSS)

The closing date is 30 September 2025

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Job summary

This role is based at Bradford Teaching Hospitals NHS Foundation Trust (BTHFT), covering the Urgent Treatment Centre (UTC) and Emergency Department. The service operates between 08:00 and 00:00, 7 days per week, and shifts (6 or 4 hours) will be allocated on a rota basis. Flexibility, including weekends and evenings, is required to meet service needs.

Various shifts and hours available, successful candidates must commit to at least 1 x 6 or 4-hour shift a week as a minimum.

Main duties of the job

Healthcare Assistants (HCAs) working in the Primary Care Streaming Service at the UTC and Emergency Department play a vital role in patient flow, clinical safety, and service efficiency. The role includes reception support, patient observations, point-of-care testing, and communication with clinical teams. HCAs are expected to maintain high standards of professionalism, safety, and confidentiality in line with BCA and BTHFT policies.

The post-holder will provide direct support to clinicians and patients by performing clinical observations, assisting with point-of-care testing, and ensuring smooth patient streaming processes. The HCA will monitor patient safety, act as a chaperone when required, and liaise with both UTC and A&E teams. They will also play an active role in ensuring efficient communication across the department and adherence to safety and data protection protocols.

About us

Bradford Care Alliance (BCA) is a Community Interest general practice membership organisation founded on partnership working and accountability to our members. The CIC encompasses most practices across Bradford City and Districts ICB, representing a consistent voice for primary care. We are a key partner in the wider Bradford District and Craven system, working closely with health and social care partners to deliver the vision of Happy, Healthy at Home. Healthcare Assistants are essential to the Primary Care Streaming Service, supporting safe, timely, and high-quality care.

Details

Date posted

10 September 2025

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

B0028-25-0003

Job locations

Bradford Royal Infirmary

Duckworth Lane

Bradford

West Yorkshire

BD9 6RJ


Job description

Job responsibilities

Patient Reception & Support

Receive patients and guide them through the streaming process.

Collect and escort patients to the UTC as required.

Provide a professional, welcoming, and reassuring presence.

Act as a chaperone when necessary.

Observations & Clinical Support

Complete baseline observations within 30 minutes of registration and repeat as required

Carry out paediatric observations every 4 hours.

Monitor waiting patients for safety and escalate concerns appropriately.

Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.

Record and close patient cases accurately in electronic systems

Point-of-Care Testing (POCT)

Undertake approved point-of-care tests in line with training.

Record results promptly in patient records.

Liaise with clinical teams if tests indicate the need for admission.

Patient Safety & Protocol Adherence

Adhere to patient influx protocol when demand exceeds safe levels.

Ensure no patient is left without observations for more than one hour.

If leaving the department without HCA cover, pause streaming and notify GP/Admin team.

Support admin team to ensure reception cover during breaks.

Teamwork & Communication

Work effectively with colleagues to ensure timely patient care.

Share patient responsibility clearly when more than one HCA is on duty.

Use Cerner initials to identify accountable HCA for each patient.

Maintain visibility in reception and waiting areas to support workflow.

Information Governance & Data Protection

Use individual logins for SystmOne and Cerner only.

Record observations and POCT under your own name.

Lock computers when unattended and never share passwords.

Adhere to BCA and BTHFT information governance and data protection policies.

Restrict mobile phone use to emergencies only.

Training & Development

Participate in training to support ongoing development.

Remain up to date with SOPs and trust policies.

Engage in safety training and clinical updates.

Contribute to a culture of continuous learning and improvement.

Job description

Job responsibilities

Patient Reception & Support

Receive patients and guide them through the streaming process.

Collect and escort patients to the UTC as required.

Provide a professional, welcoming, and reassuring presence.

Act as a chaperone when necessary.

Observations & Clinical Support

Complete baseline observations within 30 minutes of registration and repeat as required

Carry out paediatric observations every 4 hours.

Monitor waiting patients for safety and escalate concerns appropriately.

Escalate clinical concerns to the GP on site, Sister in Charge, or UTC Lead Nurse.

Record and close patient cases accurately in electronic systems

Point-of-Care Testing (POCT)

Undertake approved point-of-care tests in line with training.

Record results promptly in patient records.

Liaise with clinical teams if tests indicate the need for admission.

Patient Safety & Protocol Adherence

Adhere to patient influx protocol when demand exceeds safe levels.

Ensure no patient is left without observations for more than one hour.

If leaving the department without HCA cover, pause streaming and notify GP/Admin team.

Support admin team to ensure reception cover during breaks.

Teamwork & Communication

Work effectively with colleagues to ensure timely patient care.

Share patient responsibility clearly when more than one HCA is on duty.

Use Cerner initials to identify accountable HCA for each patient.

Maintain visibility in reception and waiting areas to support workflow.

Information Governance & Data Protection

Use individual logins for SystmOne and Cerner only.

Record observations and POCT under your own name.

Lock computers when unattended and never share passwords.

Adhere to BCA and BTHFT information governance and data protection policies.

Restrict mobile phone use to emergencies only.

Training & Development

Participate in training to support ongoing development.

Remain up to date with SOPs and trust policies.

Engage in safety training and clinical updates.

Contribute to a culture of continuous learning and improvement.

Person Specification

Experience

Essential

  • Experience as a Healthcare Assistant or equivalent patient-facing role.

Desirable

  • Experience in urgent/emergency/primary care settings.

Personal Qualities

Essential

  • Confidential, discreet, proactive, and able to work under pressure.
  • Ability to use initiative and willingness to take on additional tasks.

Skills

Essential

  • Ability to perform and record patient observations accurately.
  • Strong communication and interpersonal skills.
  • Excellent time management skills.
  • Strong attention to detail.
  • Commitment to patient safety, confidentiality, and teamwork.
  • Willingness to undertake role-specific training.

Desirable

  • POCT training and experience.
  • Familiarity with SystmOne and Cerner electronic record systems.

Qualifications

Essential

  • Care Certificate for Healthcare Assistants

Desirable

  • NVQ level 3 Health & Social Care
Person Specification

Experience

Essential

  • Experience as a Healthcare Assistant or equivalent patient-facing role.

Desirable

  • Experience in urgent/emergency/primary care settings.

Personal Qualities

Essential

  • Confidential, discreet, proactive, and able to work under pressure.
  • Ability to use initiative and willingness to take on additional tasks.

Skills

Essential

  • Ability to perform and record patient observations accurately.
  • Strong communication and interpersonal skills.
  • Excellent time management skills.
  • Strong attention to detail.
  • Commitment to patient safety, confidentiality, and teamwork.
  • Willingness to undertake role-specific training.

Desirable

  • POCT training and experience.
  • Familiarity with SystmOne and Cerner electronic record systems.

Qualifications

Essential

  • Care Certificate for Healthcare Assistants

Desirable

  • NVQ level 3 Health & Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford Care Alliance

Address

Bradford Royal Infirmary

Duckworth Lane

Bradford

West Yorkshire

BD9 6RJ


Employer's website

http://bradfordcarealliance.org/ (Opens in a new tab)

Employer details

Employer name

Bradford Care Alliance

Address

Bradford Royal Infirmary

Duckworth Lane

Bradford

West Yorkshire

BD9 6RJ


Employer's website

http://bradfordcarealliance.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Service Manager

Kais Nadeem

primarycarestreaming@bradford.nhs.uk

Details

Date posted

10 September 2025

Pay scheme

Other

Salary

£15 an hour

Contract

Permanent

Working pattern

Full-time, Part-time, Job share

Reference number

B0028-25-0003

Job locations

Bradford Royal Infirmary

Duckworth Lane

Bradford

West Yorkshire

BD9 6RJ


Supporting documents

Privacy notice

Bradford Care Alliance's privacy notice (opens in a new tab)