Digital Engagement Lead Neighbourhoods & Integration

Job description

Job responsibilities

Digital Engagement Lead Neighbourhoods & Integration

Organisation: South East London Integrated Care Board (SEL ICB)

Band: 8b Base: SEL ICB locations with hybrid working

Accountable to: Associate Director of PC digital service delivery

Job Summary

The Digital Engagement Lead Neighbourhoods & Integration plays a key role in enabling digitally Integrated Neighbourhood health and care services across South East London. The post holder leads digital engagement with Care Groups, Places and system partners to ensure delivery of interoperable, adoptable and affordable digital solutions that support Integrated Neighbourhood Teams (INTs), population health management and improved patient outcomes.

Working within the South East London ICB Digital Directorate, this role will be pivotal with supporting the wider South East London system ambition of developing INTs. The post holder will use project management and change management skills to develop this programme to lead stakeholders with the digital tools as an enabler to the wider agenda.

Principle responsibilities:

1. Digital Engagement & Stakeholder Leadership

Foster a strong stakeholder focused culture across the Digital Engagement Team, ensuring Care Groups, Places and Neighbourhoods experience a responsive, high quality digital service.

Support Digital Partners to build trusted relationships with Care Groups and Neighbourhood leadership, enabling proactive horizon scanning and early identification of digital needs.

Ensure Care Groups and Neighbourhood programmes are supported with appropriate governance, senior sponsorship and clinical engagement for all digital initiatives.

Work with the relevant leads within SEL to align delivery with all SEL digital priorities and the 10 year plan

2. Interoperability & Integrated Neighbourhood Enablement

Enable digital solutions that improve interoperability across neighbourhoods, supporting joined-up care across primary, secondary, community, mental health and social care.

Support the definition and delivery of the direction of travel for interoperable EPR integration, aligning existing systems across care settings to enable neighbourhood-based working at scale.

Work with system partners to ensure digital solutions align with the NHS England 10-Year Plan and London-wide interoperability standards.

Ensure digital solutions support shared accountability, multi-disciplinary working and information flow within Integrated Neighbourhood Teams.

3. Population Health Management & Risk Stratification

Support the continued development and adoption of population health management and risk stratification platforms, building on collaborative London-wide data initiatives.

Enable Care Groups and Neighbourhood teams to use population health insights to identify priority cohorts, plan proactive care and reduce health inequalities.

Work with analytics, clinical and operational teams to ensure tools are usable, trusted and embedded into day-to-day INT workflows.

4. Referral Management & Care Coordination

Support delivery of a unified referral and self-referral platform across SEL, integrated with electronic patient records.

Work with NHSE, providers and suppliers to understand and enable the integration of the NHS e-Referral Service across all relevant providers.

Ensure referral solutions improve patient experience, reduce delays, and support seamless movement across neighbourhood and pathway boundaries.

5. Unified Care Record & Care Planning

Support the continued expansion and adoption of the London Care Record and universal care plan across health and care partners.

Work collaboratively with London and SEL partners to ensure care records support neighbourhood delivery, Multidisciplinary Team (MDT) working and personalised care planning.

Promote consistent adoption and best practice through training, engagement and digital standards.

6. Remote Monitoring, Virtual Wards & Wearables

Enable digital solutions that support step-up and step-down pathways between virtual wards, remote monitoring and neighbourhood services.

Support the expansion of remote patient monitoring and wearable technologies for preventative, chronic and post-acute care.

Ensure solutions integrate with existing EPRs and neighbourhood workflows to support safe, scalable care delivery

7. Infrastructure & Digital Foundations for INTs

Support INTs, PCNs, care homes and community services by enabling digital infrastructure and equipment that reduces delays and improves access to patient information.

Work with infrastructure teams to support fast, reliable access to clinical systems, including device readiness and connectivity.

Support delivery of a single Wi-Fi overlay solution (e.g. Gov Roam) across SEL to enable seamless access across participating organisations.

8. Delivery Oversight, Risk & Assurance

Oversee delivery of digital engagement work packages within agreed scope, timelines and budgets.

Ensure work progresses only where deliverability, affordability and benefits realisation are clear.

Beexpected to develop with the programme core team a risk management and assurance framework and co-ordinate the regular monitoring and assurance process.

Be responsible for the identification of risks to the programme through management of a risk register and to develop mitigation plans with partners and stakeholders.

9. Knowledge, Adoption & Change

Provide oversight of the Knowledge Lead function to ensure effective training, adoption and knowledge transfer across neighbourhood-facing digital systems.

Support operational and clinical colleagues to embed digital solutions into everyday practice, maximising benefits and user confidence.

Ensure teams build capability in technology-enabled change management.

10. Financial & Resource Responsibility

Manage delegated budgets for the Digital Engagement portfolio, ensuring value for money and financial control.

Identify opportunities for cost avoidance, efficiency and benefits realisation through digital delivery.

Support benefits tracking for approved digital business cases.

11. Leadership, Management & Professional Practice

Provide inclusive, motivating leadership across the Digital Engagement Team.

Ensure robust performance management, development planning and staff wellbeing.

Ensure compliance with professional standards (e.g. PRINCE2, ITIL), information governance, GDPR and cyber security requirements.

Champion equality, diversity and inclusion in all aspects of digital delivery.

12. Planning and Organisational skills

Contribute effectively to the strategic planning of team projects as part of a senior team, identifying interdependencies across projects/functions, potential impacts on the wider organisation, resource requirements and building in contingency and adjustments as necessary.

Determineshort, medium and long termbusiness plans, achieving quality outcomes in line with the assigned portfolio of work.

Be responsible for planning workload and project delivery independently, effectively reporting project delivery progress regularly and transparently within the team.

Be flexible in their approach to be able to manage and plan for competing priorities and deadlines whilst needing to respond to urgent, unplanned priorities.

Be required to adopt a matrix approach within the SEL Digitalteamas required based on the workstreams being led on.

13. Project management

Be responsible for all aspects of the delivery of day-to-day activities,projectsand programmes for the assigned portfolio of work.

Operate in a highly political and sensitive environment, offering resolutions to challenges even where no obvious solution is there.

Support the portfolio of initiatives in demonstrating value for money for the current spend.

Monitor, interpret and quality assure progress against deliverables to NHS England that often require adjustments specifically in relation to the complex corporate business agenda, strategicobjectivesand the business planning process.

Be responsible for ensuring that transformational projects transfer intobusiness as usualprocesses for the ICB such as but not limited to, service delivery and contract management.

Foster a culture of integrated and complementary programmes of work to ensure clinical,financialand operational benefits are maximised.

Person Specification

Qualifications

Essential

• Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
• PRINCE 2 / Agile / other Project Management qualification.
• Evidence of continued personal development.

Experience

Essential

• Demonstrated experience of
• leading digital transformation projects and associated business change management within NHS organisations.
• Significant experience of successfully operating in a politically sensitive environment.
• Experience and understanding of performance, business planning, budget setting and contracting processes associated with digital projects in a healthcare setting.
• Experience of managing risks and issues and reporting on action plans.
• Experience of drafting briefing papers and correspondence for a range of stakeholders including senior decision makers.
• Experience of supporting the development of strategies to meet changing organisational needs.
• Knowledge and experience of supporting procurement processes for IT and Digital.
• Experience in stakeholder management in different levels.
• Experience of effectively communicating the strategy to the broader team and stakeholders, including explaining the impact of the strategy on the work area, the rationale behind the strategy where there may be substantial barriers to acceptance.
• Have excellent project management skills, including the ability to plan, manage and deliver a portfolio of projects, juggle competing priorities and tight deadlines for self and colleagues, and work autonomously to drive own work priorities.
• Ability to analyse very complex issues where material is conflicting and drawn from multiple sources and propose a course of action.
• Demonstrable ability to identify, plan and coordinate a set of related digital projects and manage complex and multiple interdependencies and lead to a successful achievement of planned business benefits.
• Ability to lead a procurement of services, developing specification requirements and evaluation to deliver set objectives.
• Ability to prepare and produce concise communications for dissemination to a broad range of stakeholders as required.
• Ability to provide and receive complex, sensitive and contentious information and present complex and sensitive information to large groups and senior stakeholders.
• Excellent working knowledge in design and delivery of organisation wide digital transformation projects and business change associated with it.
• Specialist knowledge of project management practices, tools & techniques and governance.
• Demonstrable experience of applying robust methods and techniques for the assessment and management of business risk including safety-related risk.
• Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly;
• Ability to negotiate and influence difficult and controversial issues including performance and change.
• Extensive experience managing a cross-functional team.
• The skills to evaluate and learn from outcomes, with a clear commitment to innovation, learning and improvement.
• Excellent working knowledge of Microsoft Office and excellent data processing skills to analyse complex data.
• Knowledge of Financial Systems e.g. monitoring budget management and processing invoices.
• Strategic thinking, planning and analysis skills with the ability to develop creative solutions.

Desirable

• Have excellent understanding of the NHSE and ICB IT and Digital landscape and sharing best practice across other digital transformation teams.

Abilities

Essential

• Ability to work effectively under pressure and managing competing and conflicting priorities.
• Ability to work as part of a team and work flexibly to provide support to other departments and teams and within a matrix working environment.
• Ability to work without supervision, providing specialist advice to the organisation, working to tight and often changing timescales.
• Demonstrable ability to prioritise effectively and use own initiative.
• Ability and willingness to take decisions and take accountability in own role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bexley Health Neighbourhood Care CIC

Address

160 Tooley Street

London

SE1 2TZ

Employer's website

https://www.bhnc.org.uk/ (Opens in a new tab)