Job summary
Bexley Health Neighbourhood Care (CIC) has a full-time vacancy for a Health Care Assistant with flexible hours including weekends to work at the Urgent Care Centre at Queen Marys Hospital and Erith Hospital
Experience working in the NHS and urgent treatment centres would be desirable. To work as part of the Urgent Treatment Centre team, providing support to patients and the team. To undertake delegated tasks and work without supervision where appropriate, reporting back to the responsible clinician.
Main duties of the job
To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate. To observe confidentiality and maintain a professional image at all times. To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols. To maintain accurate data input for patients. To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge. Mentorship of other colleagues as appropriate to the role. To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using electronic protocols and templates. To provide first contact immobilisation of fractures within protocol and mobilisation advice and care. To provide wound care services within a health care setting.
Administrative Duties To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required.
About us
Bexley Health
Neighbourhood Care (BHNC) is a GP Federation supporting the 21 Bexley Practices
/ 4 PCNs who are working collaboratively to enhanced the health and wellbeing
of Bexley residents, covering over 246,000 patients.
Organisational Values /
Objectives:
The goals of BHNC are to
work strategically with all Bexley Primary Care Networks (PCNs), to help secure
the best services for patients whilst working together, to support the member
practices in the challenges of a changing NHS.
BHNC aims to improve the
morale of PCNs / general practice in Bexley, by sharing expertise, services and
supporting its workforce. BHNC will make a positive impact on the medical
services in Bexley, by working closely with the CCG, local NHS trusts, local
providers and patient groups, to improve the delivery of healthcare to the
local population.
Safeguarding Statement:
At Bexley Health
Neighbourhood Care (BHNC), we are committed to safeguarding and promoting the
welfare of all children, young people, and vulnerable adults involved in our
activities.
We are committed to
protecting and promoting the welfare of the adults, children and young people
we work with and expect all staff and volunteers to share this commitment. We
recognise that all our staff and clients, regardless of race, age, ability,
gender, identity, sexual orientation, religion or belief, have the right to
protection from all types of harm or abuse.
Please see the full BHNC
Safeguarding Statement attached to this advert.
Job description
Job responsibilities
1.3 Key Responsibilities
Duties Clinical Duties To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate. To observe confidentiality and maintain a professional image at all times. To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols. To maintain accurate data input for patients. To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge. Mentorship of other colleagues as appropriate to the role. To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using electronic protocols and templates. To perform various clinical procedures within a healthcare setting which includes, recording TPR, BP, O2 sats, ECGs, venepuncture and others consistent with the role. To provide first contact immobilisation of fractures within protocol and mobilisation advice and care. To provide wound care services within a health care setting. Administrative Duties To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required. To record client personal details onto the Cleo / Emis service database as appropriate. To work with team to facilitate ordering, distribution and maintenance of equipment.
To work with team to facilitate continued development of a needs-led patient focussed service. To participate in day-to-day activities required to ensure smooth running of the service. To participate in audit/research activity as required. Specific Duties In support of the Urgent Treatment Centre team To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment. To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate. To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion. To clean and stock clinical rooms in line with agreed processes. Personal Responsibilities To act in accordance with and promote the BHNC values at all times. To act as an ambassador for the Urgent Treatment Centre at all times. To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service. To promote and facilitate evidence-based practice. To be committed to providing a high level of customer service and patient experience. Maintain professional awareness and attend appropriate training as necessary To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision. To check and order supplies for use within the service. To maintain clinical care records according to organisational policy. To ensure consulting areas are prepared and stocked on a daily basis. To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently. To provide a high level of customer service to patients, visitors and carers presenting to the UTC. Other administrative responsibilities may also be required within this service
and others during periods of annual leave and sickness, to ensure the smooth running of all services.
Personal/
Professional
Development Assess own performance and take accountability for own actions and development, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Participate in continuing professional development, education, and training to keep up to date with evidence based knowledge and competence in all aspects of the role, for Continuing Professional Development (CPD) and a Personal Development Plan (PDP). Adhere to organisational policies and procedures, including confidentiality, safeguarding, information governance, health and safety and quality & risk management Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times. Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC services using persuasion, tact and reassurance where necessary. Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure. To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team. Work within BHNC policies and procedures.
Job description
Job responsibilities
1.3 Key Responsibilities
Duties Clinical Duties To support the assessment of client needs and respond accordingly with the use of protocols and pathways where appropriate. To observe confidentiality and maintain a professional image at all times. To ensure clinical environments for self and others are prepared and maintained according to Health and Safety and Infection Control policies in addition to local protocols. To maintain accurate data input for patients. To attend appropriate training sessions, including in-service training to take every reasonable opportunity to develop, improve and maintain clinical skills and knowledge. Mentorship of other colleagues as appropriate to the role. To support triage to patients presenting to the Urgent Treatment Centre with undifferentiated conditions using electronic protocols and templates. To perform various clinical procedures within a healthcare setting which includes, recording TPR, BP, O2 sats, ECGs, venepuncture and others consistent with the role. To provide first contact immobilisation of fractures within protocol and mobilisation advice and care. To provide wound care services within a health care setting. Administrative Duties To provide a reception service to patients, families and carers answering enquiries in a helpful or welcoming manner as required. To record client personal details onto the Cleo / Emis service database as appropriate. To work with team to facilitate ordering, distribution and maintenance of equipment.
To work with team to facilitate continued development of a needs-led patient focussed service. To participate in day-to-day activities required to ensure smooth running of the service. To participate in audit/research activity as required. Specific Duties In support of the Urgent Treatment Centre team To undertake technical and clinical procedures following appropriate training and assessment e.g. wound assessment and care, urinalysis, blood pressure, peak flow, ECG recording, obtaining specimens, as well as other clinical observations and procedures as required To undertake treatment activities for simple fractures for adult and paediatric patients following appropriate training and assessment. To work with UTC clinicians to undertake a range of brief interventions in relation to health promotion where appropriate. To work to ensure that the UTC environment is clean and suitable for clinical care at all times, this may include clearing bodily fluids on occasion. To clean and stock clinical rooms in line with agreed processes. Personal Responsibilities To act in accordance with and promote the BHNC values at all times. To act as an ambassador for the Urgent Treatment Centre at all times. To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service. To promote and facilitate evidence-based practice. To be committed to providing a high level of customer service and patient experience. Maintain professional awareness and attend appropriate training as necessary To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision. To check and order supplies for use within the service. To maintain clinical care records according to organisational policy. To ensure consulting areas are prepared and stocked on a daily basis. To ensure communication is maintained with patients, carers and the UTC team throughout the patients attendance at the UTC ensuring a high level of customer care is delivered consistently. To provide a high level of customer service to patients, visitors and carers presenting to the UTC. Other administrative responsibilities may also be required within this service
and others during periods of annual leave and sickness, to ensure the smooth running of all services.
Personal/
Professional
Development Assess own performance and take accountability for own actions and development, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Participate in continuing professional development, education, and training to keep up to date with evidence based knowledge and competence in all aspects of the role, for Continuing Professional Development (CPD) and a Personal Development Plan (PDP). Adhere to organisational policies and procedures, including confidentiality, safeguarding, information governance, health and safety and quality & risk management Participate in any training programme implemented by the management team Effectively manage own time, workload and resources Represent the organisation positively and professionally, behaving as an ambassador for BHNC by displaying the organisations values and levels of expected professionalism at all times. Demonstrate interpersonal skills when dealing with all levels of staff across the BHNC services using persuasion, tact and reassurance where necessary. Handle confidential patient material in a sensitive and discrete fashion in compliance with Bexley Health Neighbourhood Care policy and procedure. To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations. Liaise with other departments and members of the Bexley Health Neighbourhood Care and other organisations to ensure the smooth running of the role to assisting the functioning of the PCN team. Work within BHNC policies and procedures.
Person Specification
Experience
Essential
- Evidence of current clinical experience relative to this post Evidence of experience and competency of recording base line observations to include blood pressure, pulse, respiration, temperatures, pulse oximetry, blood glucose
- Evidence of good organisational and time management skills. Evidence in areas involving direct patient/professional interface. Evidence of providing a high level of customer care
Desirable
- Previous experience of working in Primary Care, Urgent Care or Emergency Care. Evidence of previous experience of Wound Care Evidence of previous experience of venepuncture Evidence of previous experience of recording ECGs Evidence of previous experience of carrying out treatments for simple fractures Evidence of working with adults and children.
Other
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service Ability to work shifts within the operational hours of the service Ability to work effectively within a multidisciplinary team. Able to fulfil physical demands of post, this may involve moving and handling, fine motor skills are required for clinical activities such as wound care. Ability to travel between Queen Mary and Erith locations. Proof of vaccination & immunisation status in accordance to Department of Health guidelines
Qualifications
Essential
- NVQ Level 3 qualification
Desirable
- GCSE grade C or above or equivalent in English and Maths
- Willingness to undertake further training as required
Knowledge and skills
Essential
- Able to use internet as an information resource, including searching databases Good general education Basic IT and Keyboard skills
Person Specification
Experience
Essential
- Evidence of current clinical experience relative to this post Evidence of experience and competency of recording base line observations to include blood pressure, pulse, respiration, temperatures, pulse oximetry, blood glucose
- Evidence of good organisational and time management skills. Evidence in areas involving direct patient/professional interface. Evidence of providing a high level of customer care
Desirable
- Previous experience of working in Primary Care, Urgent Care or Emergency Care. Evidence of previous experience of Wound Care Evidence of previous experience of venepuncture Evidence of previous experience of recording ECGs Evidence of previous experience of carrying out treatments for simple fractures Evidence of working with adults and children.
Other
Essential
- Ability to be flexible over hours worked within contracted hours to meet the needs of the service Ability to work shifts within the operational hours of the service Ability to work effectively within a multidisciplinary team. Able to fulfil physical demands of post, this may involve moving and handling, fine motor skills are required for clinical activities such as wound care. Ability to travel between Queen Mary and Erith locations. Proof of vaccination & immunisation status in accordance to Department of Health guidelines
Qualifications
Essential
- NVQ Level 3 qualification
Desirable
- GCSE grade C or above or equivalent in English and Maths
- Willingness to undertake further training as required
Knowledge and skills
Essential
- Able to use internet as an information resource, including searching databases Good general education Basic IT and Keyboard skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
